This was a beautiful calm and relaxing experience. Absolutely loved the acidic pool and cold plunge additions to the gorgeous geothermal tools which are number of different temperatures to keep everyone happy. We went into the family pool which was pretty empty when we went in and had a very fun slide. However, it gets really busy really quickly. A fabulous addition to the end of your holiday.
Q
Q309AAkellym
September 24, 2026
Relaxing and Rejuvenating
The variety of temperatures for the hot pools in the open area was fantastic, and having the option between acidic and alkaline was GREAT! The 1-hour Manukau Honey massage was just what I needed after a month of travel! After the massage, we headed to a private hot pool for a relaxing close to our spa visit. Highly recommend for those needing rejuvenation to finish their holiday journey.
事業者からの返答
Thank you for the wonderful 5-star review and recommendation. It sounds like you made the most of the different mineral waters, massage and private pool to finish your visit. A lovely way to recharge after a month of travelling.
N
nicr0se13
September 23, 2026
Relax relax relax
Great and very relaxing. Easy access to a variety of pools with no children. Great to see people relaxing and taking in the view of the lakes and total relaxed ambience. Highly recommend.
事業者からの返答
Thank you for the lovely 5-star review and recommendation. It’s great to know you enjoyed the peaceful atmosphere, variety of pools and lake views. We hope to welcome you back for another relaxing visit.
C
Cindy_L
September 7, 2026
Amazing Experience.
So informative. Kody was our guide, he was so full of energy and enthusiasm. It was wonderful!! Beautiful dancers.
V
Venture48649635729
August 31, 2026
Luxury experience and outstanding service for our group of 8!
Brought my family of 8 (including overseas guests) to the Polynesian Spa on 21 August for the Deluxe Lake Spa experience. Even though I’ve been before, this visit was extra special. The lakeside pools were peaceful, clean, and incredibly relaxing. We want to give a special shoutout to Eugenia for her wonderful hospitality—she was so helpful and made sure our large group had everything we needed. It was an unforgettable highlight for our international visitors. Highly recommended!
事業者からの返答
Thank you for choosing to share the Deluxe Lake Spa experience with your family and overseas guests. We’ll make sure your lovely feedback is passed on to Eugenia, who will appreciate the special mention. It means a lot to know the lakeside setting and geothermal mineral pools became such a memorable part of your visitors’ time in Rotorua. We hope to welcome you all back again.
M
maria_m
August 23, 2026
Absolutely amazing! Place...
Absolutely amazing! Place was very clean and relaxing. Very kind staff and the view from the spas was amazing!
事業者からの返答
Thank you for the 5-star review & the lovely feedback! The combination of geothermal mineral bathing, lake views and a peaceful setting is such a special part of the Polynesian Spa experience. We’ll also be sure to share your kind words with the team. We hope to welcome you back again.
L
LordShropshire
August 9, 2026
Relaxing experience but leave your phone in the locker!!
A lovely therapeutic and relaxing few hours after a busy morning on the luge in Rotorua. It was quite busy but there was still ample space in the pools. There were children it may be more relaxing without. Some background music would have been nice. Also many people were constantly using mobile phones and it was quite chatty at times which took away from the full experience of the spa unfortunately. We did enjoy it however but leave your phone behind and live in the moment and enjoy this natural beauty.
事業者からの返答
Thank you for visiting us after a busy morning exploring Rotorua. It’s good to know you were able to find plenty of space in the pools and enjoy the geothermal mineral waters.
We appreciate your comments around the overall atmosphere. We encourage guests to enjoy the pools as a place to slow down and unwind, although the experience can naturally feel livelier during busier periods. For guests seeking a quieter environment, our Pavilion Pools are reserved for those aged 12 and over.
Thank you for sharing your experience and for the reminder to switch off, soak and enjoy the natural surroundings.
S
S5279HLkathyp
June 28, 2026
The best place to go to relax.
Beautiful experience, I recommend it to those traveling to Rotorua; the place is very clean with a wonderful view.
G
GoPlaces08096267362
June 12, 2026
Relaxation, Luxury, and Exceptional Hospitality
I recently had the opportunity to visit Polynesian Spa, and it exceeded my expectations. During my visit, I experienced the Deluxe Lake Spa, a couples massage, and a private bathing experience, and each part of the experience was exceptional.
The Deluxe Lake Spa offered stunning views over Lake Rotorua and a relaxing atmosphere that made it easy to unwind. The facilities were well maintained, clean, and thoughtfully designed to create a peaceful retreat.
Our couples massage was fantastic. The therapists were professional, attentive, and tailored the treatment to our preferences, leaving us feeling completely refreshed and relaxed.
The private bathing experience was the perfect way to complete our visit. Having a secluded space to soak and enjoy the mineral waters in privacy made the experience feel truly special and luxurious.
What really stood out, though, was the hospitality. The staff was welcoming throughout our visit, and the gentleman who looked after us was genuinely one of the sweetest hospitality professionals I've encountered. He was warm, friendly, attentive, and made us feel incredibly welcome from the moment we arrived. His kindness and enthusiasm elevated an already amazing experience.
Polynesian Spa offers much more than just spa treatments, it's a complete wellness experience. I would happily recommend it to anyone visiting Rotorua and will absolutely be sending clients there in the future.
事業者からの返答
Thank you for taking the time to share such a thoughtful review.
It is wonderful to hear that you enjoyed several of the experiences we offer, from the Deluxe Lake Spa and private bathing to your couples massage. Creating opportunities for guests to slow down, reconnect, and experience the benefits of our geothermal mineral waters is at the heart of what we do, so it is rewarding to know each part of your visit contributed to that feeling.
We also appreciate your kind comments about our team. Hospitality is such an important part of the Polynesian Spa experience, and we will be sure to share your feedback with the staff member who looked after you. Knowing that their warmth, attentiveness, and genuine care made a lasting impression will mean a great deal.
Thank you as well for your recommendation. We look forward to welcoming you back to Rotorua for another relaxing visit in the future.
Warm regards,
The Polynesian Spa Team
C
Cruiser51733398984
June 12, 2026
Racist Reception staff spa
MY DETAILS:
Mihir Thakker
Date of access: 24may2026
Time of card swipe at reception: 9.17 am Nz time
Amt: $339.80 for 3 adult 1 kid for delux pools
Very pathetic reception staff.. we visited yesterday with my family and upon card tap.. it was #figure it out mode.. no instructions nothing . We booked delux pools and they just told to follow signs.. "go right".. that's it.
Me and my family were lost at family pools..I asked lifeguard where are delux pools she was shocked reception staff did not guide you ?
We were roaming here and there for 15 mins and we somehow figured ourself out the lockers and change room seperate for delux pools area.
After experience we were observing the same staff were personally showing each areas to other European and American customers..
Same story places different.. hard reality
Racist staff do exist at polynesian thermal pools specially reception.
1人が参考になったと回答
事業者からの返答
Thank you for sharing your feedback.
We are sorry to read that your arrival experience did not meet expectations. Our Deluxe Lake Spa is accessed via a separate entrance and changing facility, and guests are normally directed to follow the clearly marked signage from reception. We appreciate that on this occasion you felt the guidance provided was insufficient and that finding your way took longer than it should have.
We take any suggestion of unequal treatment extremely seriously. Polynesian Spa welcomes guests from all backgrounds and nationalities, and our team is committed to providing the same level of service and respect to everyone who visits.
Following your review, we have investigated the concerns raised, including the timing provided, and have spoken with the relevant team members. While we have found no evidence of discriminatory behaviour, we recognise that your experience left you feeling otherwise, and we regret that this was your impression.
Your comments have been shared with our reception leadership team as a reminder of the importance of clear arrival instructions and guest orientation, particularly during busy periods.
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