They are scam, they sell used ticket, we spent more time arguing with official than getting tickets from the window. When u go to the website, there is nobody to talk to. They make u write a complain, when u submit u get nothing from them because u get "invalid reference number"
事業者からの返答
Dear mog769,
We are sorry to hear about the frustration you experienced at the entrance. We have thoroughly reviewed your reservation and can confirm that perfectly valid, unused tickets were issued to you.
The issue you encountered was not due to a 'used ticket,' but rather because it appears you attempted to enter the palace using your booking voucher instead of the actual entry tickets. As stated in the instructions provided to you, the voucher itself does not grant direct access and the official tickets must be used at the turnstiles.
Regarding our customer service, our team is always available to assist through the official contact channels listed on your booking confirmation. We remain at your disposal should you have any further questions."
5
563andriyf
July 13, 2026 · via Tripadvisor
Dolmabahçe Palace
The best of Istanbul, highly recommended
I
Inspire09881595456
April 28, 2026 · via Tripadvisor
Records of Dolmabahçe Palace
For sightseeing in Istanbul, visiting buildings is a place to visit as a representative of palace architecture, given the increasing number of mosques. Topkapı Palace in the old town is a similar facility, but Dolmabahçe Palace is a modern building, more chic and calm than Versailles, for example. Also, although there was some information beforehand that photography in the museum was not possible, it was not possible to shoot with high-performance cameras or dedicated video cameras, so smartphones without flash were OK.
