I have not received an entry ticket nor instruction how and where to redeem the voucher. It took 2 hours to figure out how to get in including wasting time staying in line and calling the vendor who did not answer the phone. Fortunately TripAdvisor/Viator representative assisted via the phone and helped me to solve this issue. Overall, the place itself did not meet expectations for the amount of money paid for the tour.
Dear Guest, We would like to clarify that all detailed instructions regarding how and where to meet your host and redeem your tickets—including meeting point locations and contact guidance—are automatically provided in the booking confirmation and voucher sent right after purchase. As noted in the product description, this is a hosted entry service where a representative meets guests at the designated location to assist with entry, rather than a direct entrance ticket sent in advance. Following the provided instructions ensures a smooth and quick entry process without waiting in the main ticket lines.
