Our experience started off great, but once we got to the Mt Pilatus cogwheel things started to shift. Our guide, Alex, was great and this was no fault to him.
They only gave him 2 tickets when there were 4 of us. We paid a lot of money for this experience and to have a mess up that bad is unfortunate & unacceptable. We ended up calling the activity manager, Carolyn Christine, who was extremely rude and hung up on us. No help whatsoever. We finally got in touch with Mike and he said he would fix it. We had to wait over an hour to be able to go up on the cogwheel which just made our whole day extremely long - especially for my 70 year old parents. I did this private booking experience to avoid delays, stress and wasted time.
事業者からの返答
We are pleased that you were happy with Alex and his service. At the same time, criticism should be based on what actually happened.
Please stick to the facts.
When you called me, one of the first things you said was, “I paid over…”. Rather than first explaining the situation and allowing us to resolve the issue, the conversation immediately focused on how much you had paid. This was not particularly helpful in finding a solution.
You have also confused the names and roles of the people involved in your review.
Most importantly, you travelled to Mt. Pilatus on EXACTLY THE COGWHEEL TRAIN THAT HAD BEEN BOOKED FOR YOU FROM THE BEGINNING. Therefore, the claim that you had to wait “over an hour” because of this ticket issue is simply not correct. You did not miss your booked train and you were not delayed by more than an hour as your review suggests.
C
Catherine_l
July 19, 2024
Great trip to Mt. Pilatus with Rolf
Rolf was prepared, informative, kind, and extremely helpful throughout our trip from our hotel, boat trip, cogwheel train trip, Mt. Pilatus visit, gondola ride down and bus ride back to Lucerne. I highly recommend him and this tour.
事業者からの返答
Thank you for your recommendation
J
Jennifer_K
September 28, 2023
Tour that exceeded all expectations!
Highly recommend this tour! I have used Viator in many different countries and have never had anything less than a great experience. Our guide Aneh was beyond amazing. She was organized, made efficient use of the time, so knowledgeable and answered all our questions and she was fun and friendly! The views from the top of mt pilatus were breathtaking, transporting from bus to boat to cog train to cable car was all effortless. Have recommended Viator to all my friends and will always use on future trips!
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事業者からの返答
Thank you for the review, happy you had a great day with SwissTravelGuide
C
Charles_G
July 4, 2023
We had clouds at the top...
We had clouds at the top of the mountain but otherwise had a wonderful day on the lake and mountain. Our guide Adrian was helpful and informative.
事業者からの返答
Thank you for your feedback, we'll forward it to our guide.
E
Elizabeth_M
November 5, 2022
Incredible Tour and Guide
Adrian was our guide and was exceptional! All of our experiences were timed perfectly. He was very knowledgeable and we would highly recommend him and this particular tour!
事業者からの返答
Thank you for the feedback, already forwarded to the tourguide.
H
Heather_A
May 31, 2022
Amazing Day
What a great day! The gondola ride, the tram in the sky, the steps to the peak where we actually got snowed on, and then back down on the cogwheel train was all amazing. Plus our guide Adrian was wonderful, knowledgeable, friendly and fun to be with. Highly recommend.
事業者からの返答
Thank you Heather, I forwarded it to Adrian.
Indeed, I love this tour even I'm Swiss :-)
H
HollyKR123
April 22, 2022
Great day of touring!
ENZO was wonderful! We enjoyed his conversation and information about Switzerland. His English was excellent and he was organized and helpful.
事業者からの返答
Hello Holly
Thank you for the feedback, happy you got all questions answered about Switzerland.
E
eddie c
July 24, 2019
Personalised Tour
No issues here so have no concerns that you might be left stranded or that your guide doesn't speak your language or that the tour is somehow altered or changed. However at the price my partner and I were surprised at lack of basic historical facts so check the resume of guide if you are a stickler for detailed knowledge of experiences in this tour.
I
InaB72
February 13, 2019
WOW what a trip
The train up towards Pilatus is amazing and very steep. It gives you a perspective on how and where people actually live! The mailman was with us this day, and he delivered mail and milk to a small farm om 1300 meters up. It was really amazing on the top too, with shops, restaurants and several hikes to chose almond. On the top we had lunch and suddenly we thought there was rain, but we did actually sit inside a cloud. I do not like heights so at one point I actually did cry a bit because I was so scared, but I do not regret the trip, and I would do it again.
On our way down we did go gondola cable, one big for maybe 20 people and then a smaller one for 4 people.
I will never forget about this trip and I that one day I will be able to take it once more.
M
Manuelasilvy
February 25, 2018
Beautiful emotion mind Pilatus
Beautiful emotion, climb of the rack train.... maximum gradient 85%.... emotion to get up there!
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