Too slow paced for the summer heat, had to stop 20 minutes in and go off on our own. The ear piece headphones provided by the museum for tours are terrible so it was hard to understand. Tour guide seemed very knowledgeable but it is just too hot for hours long tour- a ton of walking with the 3 locations so be very prepared!!
事業者からの返答
Thank you for your feedback. We are glad to hear that you found the guide knowledgeable. As for the heat, crowds, and amount of walking, these are rather unavoidable features of visiting Rome in the summer; particularly when choosing a tour covering three major sites. August in Rome is, indeed, quite warm.
The audio equipment is provided by the museum itself and is unfortunately outside our control. We do appreciate your comments and hope that, next time, the Roman summer might be a little more forgiving!
M
Michael_H
August 19, 2026 · via Viator
Kind of disappointing
Perhaps I expected too much after an excellent guided tour in Venice, but I was generally disappointed.
First, the meeting point instructions said to arrive at 30 minutes prior to 10 but the address was just a blank metal door with no signage, so I was kind of freaking out until someone showed up to open shop at exactly 10 and revealed we were at the correct City Rome Tours location. Then they walked us around the corner to Vatican Hill Tours, where we got a green sticker to put on our shirts and, after sitting around for awhile, were told to wait outside for a 10:30 tour. We were lead off to the museum after about 14 other people joined the tour.
It was supposed to be in English, but we could understand about 10% of what the guide said for the next 2 hours pushing through crowds in the heat. I think it was mostly the museum provided radio, which was about as useful as, and had similar audio qualities as, those tin can and string telephones for kids: high pitched and distorted. Coupled with a very strong Italian accent and the guide relying on the microphone (talking quietly while facing away from the group), we would have been much better off just taking a self-paced tour with access to the Sistine chapel and St Peter’s, and reading about anything that interested us along the way.
事業者からの返答
Thank you for sharing your feedback. We would like to clarify that we collaborate exclusively with official Vatican guides, who are highly qualified professionals and in consistently high demand. For this reason, we find the comments regarding the guide’s accent difficult to reconcile with the profiles of the guides we work with.
Regarding the heat and crowds, your visit took place in Rome in August, which is one of the busiest and hottest periods of the year. These seasonal conditions are unfortunately beyond our control.
We appreciate your feedback and will continue to ensure that our guests receive the highest possible standard of service.
P
Papacon13
June 10, 2026 · via Tripadvisor
Don’t miss this tour
The tour was organised, made the chaos of the Vatican easy and our guide Ella was so knowledgeable and paced the day well. The Sistine chapel is easy to navigate solo and we were given tickets to the Basilica and walked straight through. That was the highlight. It’s incredible, a mass was on and it was very spiritual. I would recommend this tour.
事業者からの返答
Thank you for your kind review! We're delighted to hear that Ella's knowledge and pacing helped make your Vatican visit enjoyable and stress-free. We're especially glad you had such a memorable experience in St. Peter's Basilica during the mass. Thank you for your recommendation, and we hope to welcome you again on another tour!
L
LaurieA_G
May 26, 2026 · via Viator
Very unhappy customer
Our tour was canceled because you hadn’t received the appropriate approvals. We have requested a FULL REFUND.
事業者からの返答
We’d like to review this matter, but we cannot find your booking in our records. Please contact us directly with your reservation details so we can investigate and provide further assistance.
A
Amir
May 6, 2026 · via Viator
Worst Tourist Experience
Very crowded and not proper washroom availability and maintenance. The air condition was quite poor, and the visiting rooms/places were not organized at all. The staff are exhausted and not cooperative at all. Terrible service. Don't even try.
事業者からの返答
Dear Guest,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to visit the Vatican Museums during busy periods, especially when crowd levels are high.
Please note that facilities such as the restrooms, air conditioning, room organization, and the museum staff are managed directly by the Vatican Museums and are unfortunately outside of our control as the tour operator.
We always strive to provide the best possible service before and during the check-in process, and we regret that your overall visit was affected by circumstances beyond our responsibility.
We truly appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.
Kind regards,
M
Matt_F
May 3, 2026 · via Viator
Worth it!
Really informative and easy tour. Ended with the Sistine chapel and St. Peters. Our tour guide Stephanie was witty and very knowledgeable. She was a pleasure. Paying for a tour guide in addition to entry is a must, you learn so much from the tour guide.
S
SolNog
April 13, 2026 · via Tripadvisor
Reasonable
We had a problem with booking at another operator and these staff were very helpful in helping. I give reasonable for sympathy.
However, the visit is too expensive for the quality: very fast, little ability to observe what we went through and in the end the guide followed with another group to a part of the visit to which we were supposedly not entering and left a part of the group behind.
Experience not to recommend.
7
729katheryner
March 23, 2026 · via Tripadvisor
Marvelous
They save us of a horrible experience with another agency. Took the time to help us first and then to solve them with a great package deal. I will forever grateful with all of this agency.
A
aslihang2026
March 16, 2026 · via Tripadvisor
For those looking to tour without waiting
It was so good to tour without ever waiting
Y
Y4325WJjamese
March 4, 2026 · via Tripadvisor
Great service
Wonderful experience, very polite service.
Romeの類似ツアーを比較
最安値: Skip-the-Line Group Tour of the Vatican, Sistine Chapel & St. Peter's Basilica — $23
