ベルサイユガイド付き訪問-ホテルピックアップ、集合場所またはなし

Hello, Thank you for taking the time to share your feedback. We are sincerely sorry that this tour did not meet your expectations, especially after your other positive experiences in France. We fully understand your frustration regarding the pace of the tour and the limited time available to take photos or explore the site. Due to the current high temperatures in Paris, our guides have received specific instructions to keep groups moving more quickly inside the château, in order to avoid long periods of standing still and to help ensure the comfort and safety of all visitors. We would also like to remind guests that the Palace of Versailles is a very large site, and this type of tour requires a certain level of physical ability. Participants should generally be able to stand and follow the guide for approximately 2 to 3 hours, sometimes with limited opportunities to sit down, depending on the crowds and the conditions on site. If a visitor feels they may not be able to keep up with this pace, it is best to inform us before the tour or consider cancelling, in order to avoid an uncomfortable experience. That being said, these constraints should not have made you feel rushed or as though you were not a priority. We also regret that the couple who needed a break felt they did not receive sufficient attention and support. Your comments are important to us and will be shared with our team so that we can continue to improve the balance between respecting the site’s instructions, ensuring visitors’ comfort, and providing a high-quality guided experience. Thank you again for your constructive feedback. We hope the rest of your stay in France leaves you with many wonderful memories.

Dear customer, Thank you for your feedback. We are very pleased to hear that you enjoyed the tour and that you appreciated your guide, Nofi. We are sincerely sorry that the security incident at Versailles caused confusion and stress during your visit. However, we would like to clarify an important point regarding the return transfer. Our driver did not leave immediately. He waited 10 minutes at the meeting point, inside the vehicle, with the other clients already on board. These clients were also waiting and can confirm that the driver remained there during this additional waiting time. As this is a shared tour, we have to apply the same rule for all guests. We cannot manage delays on a case-by-case basis, because if one party is late, the entire group is delayed. This would be unfair to the other clients and can also affect the rest of the day’s organization. Regarding your message, our records show that we received a message from you approximately six hours later, not at the time of the pickup. We did not receive any message or phone call during the actual meeting time. Had you contacted us directly at that moment, our customer service team would have responded quickly, as we are used to handling these situations in real time. We understand that having to take a taxi back to Paris was frustrating and costly, and we regret that this situation affected the end of your day. However, the delay was caused by an external security incident at Versailles, and the driver followed the scheduled procedure after waiting beyond the planned departure time. We remain sorry for the inconvenience, but we cannot accept responsibility for circumstances outside our control or for a late arrival at the meeting point after the driver had already waited. Best regards,

Hello, We acknowledge your message; however, we would like to provide an important clarification. We are a tour company and not a taxi service. Our vehicles are exclusively reserved for scheduled tours and excursions and do not provide luggage transport services. In accordance with our booking terms and conditions, large suitcases and bulky luggage are not permitted on board for reasons of safety, comfort, and operational organization. Furthermore, it is important to note that entry to the Palace of Versailles is strictly prohibited with suitcases or large bags. Such items are not allowed inside the site, and visitors are systematically refused entry or directed to external storage facilities. In this context, the driver’s decision was fully in line with the applicable rules and procedures. We would also like to clarify that some clients may mistakenly assume that our service operates like a taxi or moving service. This is not the case. Our excursions are strictly limited to the advertised tour activities and do not include luggage transport or hotel-to-hotel transfers.