The proce was outrageous for a 1 km drive. The driver did not help with the bags as he was in a hurry to get somewhere else.
Hello Michelle, We apologies that the service was not upto your expectations. But we tried our level best to do everything in our control to make things easier and hassle free for our guests. There are no hidden charges for our service and you booked it through Viator after knowing the price of the transfer so I have no idea where and how the price gouging happened. Secondly, your reservation was confirmed for 9:30 AM and we waited for you till 10:00 AM for half an hour without any extra charges as you didn't got a chance to check your messages which was sent a day before your pick up confirming our pick up and the procedure for pick up from Canada place Cruise Terminal. The pick up process is from Canada place Cruise Terminal ground transportation department, we have no say in that. All the ground transportation companies have to follow the same process for pick from terminal. If you would have read the pickup procedure that was sent to you on your phone, the pick up procedure would have been way smoother. We also tried to call you twice on the day of service but you didn't answered the phone. Our chauffeurs always help guests with luggage. Usually , the door man comes into service as soon as we drop guests at Hotel. But I will apologize again If you felt that chauffeur would have helped you in a better way and he didn't. I did talk to chauffeur Graham who was you chauffeur on the day of service and he admitted that he was in bit of a rush as your pick up time was 9:30 AM and its was 30 mins waiting. We always try our level best, most of times we meet expectations of our clients and unfortunately sometimes things are beyond our control. Thank for your feedback. I really appreciate your time. Regards Ricky
