リヴォルノ海岸小旅行：フィレンツェ＆ピサとアカデミアと塔

Did the job of getting us to Florence and Pisa and back to our trip in time. Tour guide spoke 4 languages and was always helpful. Walking tour was not a tour but a person to lead us to city center which was not where we were heading. No glass of wine given, though this may have been at the end of the walking tour. The bus drops you back at the ship which is not what we wanted but may be a bonus to others. Bus was always hectic and we were always fighting to find a seat close to each other. Had a good time overall.

Marti was great. She gave us all the highlights and was very helpful. Be careful booking you may think you picked all the options but it’s tricky. We missed out on academia but that was not Marti’s fault.

One hour late leaving chaotic meeting point - no reason no apology No actual tour guide information about places, just how to get to/from bus Very little time in Florence in order to return to bus on time only for the tour guide to be 30 mins late - no reason no apology! Arrived in Pisa with so little time had to rush to tower climb then rush back and again bus didn’t leave until another 30mins late! No reason no apology Tour very early way behind schedule as some passengers had 2 mins to leave bus and get back board even when bus made detours to go directly to their ship. Tour had been due to return to the town but bus didn’t - no discussion with passengers at all (we had made arrangements in the town) When spoke to tour guide about her changing the route last minute she was abrupt and rude and told us ‘get the shuttle back in’ - we’d already paid for this shuttle. Overall enjoyed visiting Florence tho extremely rushed visit - didn’t enjoy Pisa (tatty and felt everyone there just wanted us to spend money rather than experience their town. Felt they were there only to ‘rip off’ these unwelcome tourists’) Didn’t have time to do anything except climb the tower then rush back. Didn’t find the tour guide at all professional and would not use this company. A guide on a different trip stated all tour guides in Italy had to be registered and trained. If this guide is register the overall system had failed as the quality was appalling,

There is not enough time to enjoy both activities especially if you get the tickets for the Accademia and Tower. I couldn’t do the tour with the guide in Florence because my ticket time was in the middle of the tour. It should have been at the end when the tour guy gave us 1 hour of free time. Also, I was given 2 tickets with different times for the Leaning Tower. One at 4:30 and the other one at 4:45. Our meeting time back with our tour guide was at 5:15. We were not going to be able to make it back on time since it takes about 30 minutes to go up and down the tower with all the crowd. Sadly, my husband was the only one who got to go up. The guides seem to always tell you that there is plenty of time, when the reality is that there isn’t enough time!

Much better value than our ship's own excursion. Everything was very well organised and the company, Shore Experiences, handles large volumes of passengers taking various tours with great efficiency. I took the shuttle from the ships to central Livorno, which was very straightforward, then a team of Shore Experiences' staff checked people in and ensured they ended up on the right bus. Ours was a double decker as the Florence plus Pisa option is very popular. In Florence we had the option of an escorted tour but as i had a timed ticket for the Accademia (mainly to see David) there wasn't really time to stick with the walking group and go to the museum. I was given very clear instructions re picking up my museum ticket and we were also provided with a handy map to make getting around the main sights easily. Central Florence is quite compact for sightseeing. We continued to Pisa and had just over an hour to wander around the main square and, of course, see the Leaning Tower. Some had tickets to go inside the Tower. Extras like Accademia and the Tower were options during booking and the company handled the reservations. Our guide was friendly and helpful. At the end we had the bonus of being dropped at the ship which I believe happens quite often as the centre of Livorno is so busy when all the excursions get back.

Our overall experience was good in spite some weather challenges. Viola,our guide, tried her best and I’m certain under better circumstances it would be well worth it.

If you are on any cruise ship DO NOT BOOK! The meeting point is over an hour from the cruise port and challenging to get to. We lost all our money for this excursion for circumstances that were beyond our control. We had attempted several times to contact them by email, messaging and calling. No one responded nor picked up the phone. There are several better similar experiences for less money located in the city where your cruise bus drops off. Read the reviews🙏

Very nice, entertaining tour, unfortunately without a German tour guide.

It requires alot of walking. You can go off on your own it it is very difficult to find your way without Google maps. If you choose to do the Academia you will need to go on your own. The times that get assigned to you to do these options are not always possible to do. We chose to do the tower in Pisa but the time they gave us was only 15 minutes before we had to meet back up with the group. They would not allow us to enter earlier so we did not get to do it.

Very professional! We arrived in Livorno on a cruise ship. The meeting location for our tour was conveniently located and ready to find. The tour operators were on time and very pleasant. The trip left on time. It tour director was very knowledgeable and friendly. When the tour was over the bus took us back to the ship. I would highly recommend using Viator for your next trip excursion.