バンクーバー市内観光アドベンチャー：スパイゲームシークレットミッション

Hi Untitled U, Those 2 photos you describe were uploaded to this listing in 2018 and this is the first feedback we've received that they were misleading. I removed them, so thanks for that helpful insight. You should have signed a digital waiver before the game - I'm unable identify your booking so I can't confirm this. We include a lot of information about how our games work in that waiver so each guest knows what to expect and arrives prepared for the best experience (examples: footwear, duration, distance, weather). This paragraph is included under the heading Game Operators: "All games come with at least one Game Operator. Game Operators will guide you through contactless pick up and drop off of game kits, start your game and then end your game by calculating your score and awarding team certificates. By agreeing to the Terms & Conditions you agree to follow their instructions. The actual game is self-guided -you follow a map and complete challenges as you explore downtown Vancouver’s architecture, historical landmarks, parks and public art. You will not intentionally encounter any Vancouver Mysteries staff along the game route." After learning that there were no actors along the route, you had the opportunity to cancel your booking through TripAdvisor. Or, if you had shared your 2 star feelings directly to us after the game, we would have thanked you for your feedback, removed those photos/etc and offered you a refund. I hope you will consider doing that in future if you are disappointed by a small business rather than leaving a 2 star review on a powerful public site like this. To prevent any confusion for future guests, I have added a sentence to the exclusions section of this experience's listing: "Guides do not accompany you or meet you during the experience, only at the start/end." Hopefully that helps! We certainly do not want to be accused of 'bait and switch' tactics, that's a very serious allegation. As for our game materials, we have a professional designer on our team who primarily works on theatre productions but also creates our game materials. Each experience has a distinct style that was carefully thought out (logo, style guide) and each map has completely unique clues, artifacts, game books, and even a custom map of Vancouver we created just for our 4 different game routes. Examples of paper items: a letter from a suspect, an autopsy report etc. We also 3D print items for some of our games and hand-build tools like our code wheels. They are all 100% unique to us. Games take months of design and testing before they are launched and we continue to update them regularly. In fact, the game you chose, Secret Mission is celebrating its 10th year this year and is very different from the original version. We listen closely to feedback from our guests and work hard to consistently deliver a 5 star experience (as shown in our many 5 star reviews here and also on Google). My apologies that this response is so long, but I wanted to address all of anonymous person's comments. Sincerely, Tanya Bennett (owner)

Thank you for the review and supporting small local business, Tasha! We would love to have you back for another mystery soon to earn your Detective badges!

Thanks for leaving the 5-star review and we're glad to hear that you enjoyed our Secret Mission game! We put a lot thought into building and running our games so we're happy to see that it doesn't go unnoticed.

Some of our reviews say this game is too difficult, so we are glad to hear from others who find it easy! It can be tricky to find that balance where most people can enjoy the game. We hope you'll try our new game Ghost Patrol next, it is our most challenging game yet. Thank you for your support of small business. Sincerely, Tanya Bennett (owner)

Here is some more information about the start location for anyone else reading this review. The start location for this booking was directly across the street from another popular tourist attraction, (the Vancouver Lookout) and very close to the convention centre, cruise ship terminals and the Gastown steam clock. These are popular tourist destinations. The game booked, Secret Mission, takes players through the downtown shopping and business centre of Vancouver past the Vancouver Art Gallery, the Bill Reid Museum and the Marine Building.

Thank you for joining us and putting your secret agent skills to the test. We would love to have you back for another mission during your next trip to Vancouver - Danger waits for no one!

Thank you for taking the time to leave a review, and excellent work on solving the mystery in a speedy time!