Canceled a tour booked 3 months in advanced. We even agree to change our tour language to keep the same time we booked. Do not recommend ever.
事業者からの返答
We sincerely apologize for the cancellation and the disappointment it caused, especially after booking three months in advance and agreeing to change the tour language. We understand your frustration and are truly sorry we could not provide the experience you had planned.
K
Kimberly_B
October 2, 2026 · via Viator
Kimberly
Lots of walking but you get to see everything. Very knowledgeable really enjoyed the forum, Palentine Hill, and Coliseum
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed exploring the Forum, Palatine Hill, and Colosseum and found the tour informative. We hope to welcome you again for another memorable experience in Rome!
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Leighann_M
October 1, 2026 · via Viator
Disappointing
The tour guide contacted us that part of our tour was canceled, we responded that we wanted to cancel because seeing the forum floor was what we were most looking forward to. They then recanted and said we could see the forum floor but that the tour was pushed back an hour. This was all the day of the tour. Again we stated we wanted a refund as the hour delay made it impossible for us to get to our other reservation. The experience was disappointing. We had to request refund several times and eventually had to go through aviator customer service. We did get refunded, so that was a plus.
事業者からの返答
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and inconvenience caused by the last-minute changes to your tour.
We understand how frustrating it must have been to first be informed that part of the experience was canceled, then told that it was available after all but with a one-hour delay. We also understand that this change affected your other reservation and ultimately made the experience impossible for you.
We are especially sorry that you had to request your refund multiple times and contact customer service before the matter was resolved. This is not the level of communication or service we aim to provide. We’re reviewing what happened internally to better understand where the communication and refund process fell short.
We appreciate your patience and are glad that the refund was ultimately completed. Thank you again for bringing this to our attention.
D
DEMOND099
September 19, 2026 · via Tripadvisor
The Colosseum is just wow!!!
Simply wow and the explanations in French were appreciated by our guide. She is passionate about Roman history and it showed.
The visit to the Colosseum and the arena were our favorites because we could feel the emotions on both sides, that of the gladiators wanting to put on a show and the spectators who wanted fights and blood.
事業者からの返答
Merci beaucoup pour ce magnifique retour ! Nous sommes ravis que les explications en français et la passion de votre guide pour l’histoire romaine aient rendu la visite aussi captivante. C’est formidable de savoir que le Colisée et l’arène ont particulièrement marqué votre expérience et vous ont permis de mieux ressentir l’atmosphère et les émotions de cette époque. Nous transmettrons avec plaisir vos compliments à votre guide. Ce fut un plaisir de vous accompagner et nous espérons vous revoir lors d’une prochaine visite à Rome !
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nathaliegW1768JG
August 25, 2026 · via Tripadvisor
Great experience
Silvia led our tour today. It was simply great. She explained everything in detail and answered our questions. Highly recommended.
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Winifred_O
August 24, 2026 · via Viator
A MUST BOOK experience
I love that the tour operator was so knowledgeable and had great enthusiasm for his job. A beautiful excursion and experience. Would absolutely book again! Our tour also gave us an all access pass to colosseum which was amazing! Beautiful views
事業者からの返答
Thank you so much for your wonderful review! We’re thrilled you enjoyed the excursion, the beautiful views, and the Colosseum access. It’s great to hear that our guide’s knowledge and enthusiasm made the experience even more special. We’d be delighted to welcome you back again! 😊
S
Sinead_P
August 11, 2026 · via Viator
AVOID!! Show me Italy = Show me a bad time
If I could give zero stars I would. Before the tour started they didn't reply to any questions via app or email.
We were at the meeting point early, and I was told I had booked an audio tour not an in person guide. Thought it was my mistake, asked for clarity and could not get it in person due to language barrier so I continued into the Roman forum. When I tried to open the audio tour, I couldn't get on as I did in fact book an in person tour! Rang the helpline with no answer, eventually got through to an office in GREECE! Who knew nothing about my tour in Rome (cant blame him for that!).
Eventually got a reply on WhatsApp and they said go enjoy the audio tour, the in person tour meeting point was outside the gate and if I left I would not be able to get back in as my tickets had been scanned. Except I still couldn't access the audio tour as that wasnt my package I bought. They never sent on a new code to access it. I asked multiple times when would the guide be leaving the meeting point around the corner (1min walk) and where in the Roman Forum could we meet him. Asked for anyways to sort the problem, gave some suggestions of where we could meeting the guide, etc, and I was ignored on all fronts. Eventually I sent so many messages and calls they offered me a refund and would just keep the price of the ticket entry to both sites, which I was happy with. I had to follow up twice before it was sent. The entry tickets are avilable online unguided for €18 each per person for both sites, so €36 for us from the €118 spend. Ive been refunded €66, so they have kept €16 for the fun of it apparently. I have asked for an itemised receipt to see where this money has gone and have received no replies to my queries. Messages marked as read and no reply. A bunch of cowboys profiting off people trying to understand the history of the Eternal city. Avoid Show me Italy. Had a fabulous time on other tours with City Wonders Tours during our stay. Have given 5 stars reviews to them, check them out instead 👍🏻
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Monica_W
August 5, 2026 · via Viator
So much history
Everything was great. Our guide was so knowledgeable, friendly, and funny. We did the tour in Spanish. I went with my parents, teenager, and 1.5 year old. The only thing is I wish someone was actively monitoring their WhatsApp chat. We were having such a difficult time finding the meeting point. We almost got left behind. Overall 100000/10 would recommend this tour guide.
事業者からの返答
Thank you for your wonderful feedback! We're so glad you and your family enjoyed the tour and that your guide made it such a memorable experience. We truly appreciate your recommendation and hope to welcome you again on another tour soon!
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Cathy_B
August 3, 2026 · via Viator
Informative tour
The tour was very informative. The guide, Francesca, was very knowledgeable. She also did her best to keep us in the shade as it was very hot. I was disappointed that the guide couldn't accompany us into the Colosseum because when we went in we saw other groups with their guides. Not sure what the issue was with the Viator tour guides.
事業者からの返答
Thank you for your feedback! We're glad to hear that you enjoyed the tour and that Francesca’s knowledge and care made the experience more comfortable, especially in the heat. We appreciate your comments and hope to welcome you again soon!
K
Keith_V
July 8, 2026 · via Viator
This tour took us through...
This tour took us through the best parts of the Forum and Palatine Hill. We walked through the Colosseum at our own pace. Our guide, Tibero, was great. Super knowledgeable and very funny.