We never did find where to get tickets. Very hard to find meeting place. Should be right where need to go in
事業者からの返答
We’re truly sorry that you had such difficulty finding the meeting point and locating where to collect your tickets. We completely understand how frustrating and stressful this must have been, especially when you were expecting clear directions to get started easily. We sincerely regret that the meeting arrangements were not clearer and appreciate you bringing this to our attention. We would genuinely welcome the opportunity to understand what happened and improve the experience for future guests.
A
Amber_F
September 25, 2026
My parents, husband and I...
My parents, husband and I had a hard time following the directions given with the audio. We eventually turned the app off, walked around and researched things we saw.
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Pete_W
September 21, 2026
If you're going to have a guided tour make sure you pay extra for a physical guide!!
Firstly we visited the Forum, upon arrival at the meeting point there was no one there to meet us as stated there would be. We had to ask another tour operator who kindly gave us directions. Upon arrival we were told to visit the forum and Palatine Hill first as we weren't due to visit the coliseum until 1:00pm (our tickets clearly stated 11:00am). We were also asked to bring headphones on the day of our tour via email as there was no physical guide.. just a pre-recorded one to listen to. We did not bring headphones. It was sometimes difficult to know whether or not we were standing in the right spot to get the most out of the audio guide as it was a bit vague to say the least. The coliseum was especially confusing and we did not get the best out of the guide. It was more useful eavesdropping other tour guides. Sadly we did not have the best experience.
事業者からの返答
We’re truly sorry that the organization and audio-guided experience made your visit more difficult than it should have been. We understand how frustrating it must have been to arrive at the meeting point without anyone there, then encounter a different schedule from the one shown on your tickets, and have to navigate the sites with unclear guidance. We also regret that the audio instructions were not clear enough to help you get the most from the Colosseum and Forum.We’re glad to hear that you were able to complete the visit, but we sincerely apologize that the experience did not meet your expectations. Your feedback about the meeting point, scheduling, and clarity of the audio guide is extremely valuable, and we would genuinely welcome the opportunity to discuss what happened with you further.
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Danielle_D
September 20, 2026
Bad Experience
Do not book this tour. Completely unorganized, the meeting point contact was not helpful. Didn’t care if we were there or not. Didn’t offer any information other than point towards the Colosseum and say go that way. I booked a 2pm time slot but our tickets when we were given them had a 4 o’clock time-slot. I specifically reached out and said can I go to the Colosseum at 2 o’clock if I book a 2 o’clock and the tour operator said yes. The information was completely wrong. We never had our tickets sent to us via email. We checked in literally in a vacant lot. We were told our guide would be here at 2 o’clock. Meanwhile, the meeting point guide contact was standing all by himself waiting for people to approach him and was not proactive at all. Would not recommend this tour at all.
事業者からの返答
We’re truly sorry that your experience was so frustrating and disorganized. We completely understand your disappointment, especially after specifically confirming that a 2:00 PM booking would allow you to enter the Colosseum at that time, only to receive tickets for 4:00 PM. We also sincerely regret the lack of clear communication, the missing emailed tickets, and the difficulties you experienced at the meeting point.
You should have received clear guidance and support from the moment you arrived, and we’re very sorry that this was not the case. We take your comments about the meeting point and communication seriously and would genuinely appreciate the opportunity to look into what happened and discuss your experience with you directly.
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Bill_M
September 20, 2026
Disappointing tour
We could not easily find our meeting point at 8:30 am due to construction. Other people were having difficulty as well. Then we were told we had to wait until 9:45 for our actual tour of coliseum. When we went to listen to audio guide that we downloaded it wouldn’t work. I did send an email re: this but we got it way after we left the tour. On completion of the coliseum tour the line to do the hill and ruins was so long and it was so hot- we just left. A disappointing tour for sure!
事業者からの返答
We’re truly sorry that your experience was so frustrating and disorganized. We completely understand your disappointment, especially after specifically confirming that a 2:00 PM booking would allow you to enter the Colosseum at that time, only to receive tickets for 4:00 PM. We also sincerely regret the lack of clear communication, the missing emailed tickets, and the difficulties you experienced at the meeting point.
You should have received clear guidance and support from the moment you arrived, and we’re very sorry that this was not the case. We take your comments about the meeting point and communication seriously and would genuinely appreciate the opportunity to look into what happened and discuss your experience with you directly.
R
R1879KXstevej
September 19, 2026
Guided tour of Roman forum and palatine hill
What a great tour! Our guide was outstanding. Very knowledgable and engaging. Definitely worth the time.
事業者からの返答
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great tour and that your guide made the experience both engaging and informative. It’s fantastic to know that you felt the tour was worth your time. We truly appreciate your kind words and hope to welcome you back again soon!
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Chrystieq
September 18, 2026
Total bummer
Sadly, the tour group isn’t allowed in the colosseum, so we didn’t have a guide for the main event which was why we hired a guide in the first place.
事業者からの返答
We’re truly sorry that the experience did not match what you expected when you booked the tour. We completely understand your disappointment, especially since having a guide inside the Colosseum was the main reason you chose a guided tour in the first place. We sincerely regret that you had to explore the main attraction without the guidance you were expecting and that this affected the value of your experience. We appreciate you sharing your feedback and would genuinely welcome the opportunity to discuss what happened with you further.
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Leia_P
September 18, 2026
Cancelation
They will cancel your experience last second. We wanted the arena and paid for it then they decided to cancel.
事業者からの返答
We’re truly sorry for the disappointment and frustration caused by the last-minute change to your tour. We completely understand how upsetting it must have been to specifically choose and pay for an experience that included the Arena, only to find out that this part would no longer be available. We sincerely regret the inconvenience and the impact this had on an experience you had been looking forward to. We appreciate you sharing your concerns and would genuinely welcome the opportunity to discuss what happened with you further.
5
593robertn
September 17, 2026
Audio guide poor - pay more for personal guide
Biggest criticism of this is the audio guide. Trying to listen to what was being said and trying to look at the visual pictures on the app was impossible. The audio kept going back to the start if you tried to look at pictures. This then meant you really had no idea where you were in relation to the audio. My family party of 5 all gave up mid-way round. Hindsight is a wonderful thing and wished I’d booked an actual person to guide us round
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NICHOLE_C
September 14, 2026
Horrible experience....
Horrible experience. Tried to reach out to Viator with no response while trying to navigate the logistics of the tour. Communication poor with both Viator and the independent seller. Missed the Colosseum arena portion of the tour which was the main reason we booked. Had to buy additional tickets.
事業者からの返答
We are truly sorry for this disappointing experience. We completely understand how frustrating it must have been to struggle with communication and logistics, especially when the Colosseum Arena was the main reason you booked the tour.
We’re particularly sorry that you missed this part of the experience and then had to purchase additional tickets yourself. We understand how upsetting and costly that must have been.
We sincerely apologize for the poor communication and for letting you down. Your feedback is greatly appreciated and will be taken seriously.
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