So you will have two tour guides on this. Our first guide was slightly late, but she went above-and-beyond to ensure we all knew how we'd get back.
Once we were on the tour, our guide Galyna was amazing-she was super enthusiastic & engaged, and made a point of ensuring we got to see the parts of Harry Potter that WE asked for...favorite characters, favorite spots, lots of picture opps, all above-and-beyond, and then she got us back into the tour so we could continue to go at our own pace. Would recommend, even with it being pretty expensive.
R
RITravel47
September 21, 2026
It’s literally stepping on to the set of Harry Potter!!
Wish I had gone earlier. The tour truly takes 4 hours (includes 45 min meal break). Its worth it all
My only complaint is that the guide was unable to keep people who were not on our tour from joining in.
J
Jill_F
September 21, 2026
Guide had amazing behind the scenes facts but the other perks of tour were underwhelming .
Not a private tour as others just joined in all the time. Also, this tour does not help with lines or getting in to things quicker.
M
Marleen_v
September 20, 2026
Viator itself mainly arranges the...
Viator itself usually arranges the trip to the studios and the tickets. This is nice for foreigners who don't know the way in London. The studios themselves are of course fantastic
V
Victoria_G
September 20, 2026
Tour guide was very nice...
Tour guide was very nice , had a wonderful experience . A guide lead us from the bus station to the train to the studio.
K
Kara_P
September 18, 2026
This was such a great...
This was such a great tour!
Being met at the train station by Joe, and having him get the tickets and guide us to the train, and then the bus was a huge help.
At the tour itself- Troy was a fantastic guide, and the extra knowledge that he added along the way really enhanced the experience.
The small group size was great. Highly recommended!
S
Sunshine34234354911
September 15, 2026
A great day!
Pickup from Euston Station was easy. Guide who got us from London to Warner Brothers and explained how to get back was brilliant. Everyone felt very supportive and confident about the journey. Our Guide, Libby, at the studio was wonderful. She was extremely knowledgeable and very smoothly moved us amongst the crowds sharing interesting, background information. A great day. Money well spent.
D
Dedra_S
September 14, 2026
NEVER Again - Buyer Beware
I got sick in middle of night with diverticulitis flare up and had fo go to doctor in the morning so I couldnt make the trip. The next morning I was emailed the guide never showed up to meet group at check point over and hour away from Harry Potter Studio. They told guest they were sorry for the inconvenience and they needed to get their own transportation and they would reimburse them (on the morning of the trip). So due to unforseen circumstances I had to cancel and Viator who subcontracted the tour through City Works wouldn't refund or issue a credit. But it is ok for them not to have a guide at check point morning of trip. Because its ok for the tour company to have a last minute emergency and not show up but not for the customer to have an emergency. Extremely UNPROFESSIONAL.
事業者からの返答
Dear Dedra,
Thank you for booking with us.
We’re sorry to hear you were unwell on the day of the tour, and we hope you’re feeling better.
Our cancellation terms and conditions apply equally to all customers and must be followed consistently, so unfortunately we’re unable to make exceptions based on individual circumstances.
In case there is a tour emergency and it can't run, we do provide compensation even within the cancellation policy.
Please reach out with your reference number for further assistance with your case.
Q
Q4332YRjanett
September 13, 2026
Scam
Took our money but they are a no-show with 10 people waiting. Contacted TripAdvisor with a refusal to assist
事業者からの返答
Dear Q4332YRjanett,
We’re very sorry if our Tour Leader did not arrive as scheduled. In the unlikely event this happens, our team would assist guests in reaching the Warner Bros. Studios so they can still join the guided tour, while liaising with the Warner Bros. staff to ensure they are welcomed.
Any additional transportation expenses incurred due to the Tour Leader not being present would also be refunded.
We sincerely apologize for the inconvenience and appreciate your feedback.
6
627vitaliiv
September 8, 2026
Boom best.
All was great. The guide is the best.
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