Ben went out of his way to make sure we experienced the aurora borealis. The communication between Mike and Ben made sure we were successful. Great team!
事業者からの返答
We are thrilled to hear that Ben and Mike took such great care of you and ensured a successful night under the aurora borealis. Teamwork makes the dream work when aurora hunting, and we’ll be sure to pass along your kind words to both of them. We hope to welcome you back for another Alaska adventure in the future!
2
24mm
August 30, 2026
Poorly run. No back up agenda if lights dont show
I would recommend waiting till the last minute to book this, b/c cancelling isn't an option if it's cloudy. Granted, the clouds may part and you may get to see the northern lights, but it's a looong boring night if you don't. They don't have any back-up entertainment or education in case the clouds dont part, so you're stuck in a yurt until 2 a.m. with a bunch of also tired strangers. The best part was meeting Ash Nederhoff and listening to his Big Foot experiences, but alas, he was tired too and had the option of going to bed so he did. I don't blame him. Overall, poorly run. Didn't appreciate rap music on bus. Driver should consider the audience... if they want a tip from me anyway.
事業者からの返答
We highly value any and all feedback from our guests, as we continuously use constructive input to refine our services and deliver a better overall customer experience. However, we must clarify several significant inaccuracies in this post for future travelers reading along:
Tour Availability: We haven't operated this specific tour since April 2026, making the timing of this review puzzling.
Guest Verification: We have never hosted Ash Nederhoff, an HBO reality TV star, on any of our Alaskan tours, so this description is not reflective of our actual past operations.
In-Van Music Policy: We maintain a policy of not playing music in our vans during public tours unless expressly requested by the entire group.
Guide & Educational Standard: Our professional guides consistently provide engaging aurora education and foster a friendly, fun environment throughout the night, regardless of weather conditions.
Because of these stark discrepancies, we strongly believe this is a false review that does not reflect our team or our guest experiences. We invite anyone planning a trip to explore our lengthy history of verified 5-star reviews to see what a night with us is truly like.
1
128renur
March 29, 2026
Great Aurora Experience with a Professional Team
Very professional crew. The heated yurts made the experience comfortable despite the cold, and we were lucky to witness a great aurora show. Highly recommended.
事業者からの返答
Thank you for the kind review of our Fairbanks Northern Lights Tour! We’re so glad you enjoyed the comfort of our heated yurts, it definitely makes those cold Alaska nights much more enjoyable. Even better that you were treated to a great aurora show! We truly appreciate your recommendation and hope to welcome you back for another unforgettable experience.
O
Odyssey67174160372
March 27, 2026
Beyond my wildest expectations!
Of course the tour company and guides have no real control over the Aurora, but they certainly do what they can to ensure the best possible experience for us! We went on two consecutive nights and I have to think they were two of the best nights of the season. Mike and Ben were constantly checking apps that provided the latest information on conditions and they were able to educate us on what has to happen in order for the northern lights to appear. We were with them for hours, either outside watching (and you knew when to go outside because the excited yells would start), or inside the heated yurt (a necessity!). Their passion for this activity was very apparent and it rubbed off on all of us! They were very personable and available to answer questions the whole night. They took lots of pictures of the Aurora and of us to share with us which added to the experience. I can't recommend this tour enough ... as long as the conditions are favorable and I believe they have other tours for when they aren't.
事業者からの返答
Thank you so much for this incredibly thoughtful and detailed review of our Fairbanks Northern Lights Tour — it truly made our day! You are absolutely right that the aurora has a mind of its own, but we are so glad Mike and Ben were able to create the best possible conditions for you to experience it at its finest — two incredible nights in a row is something special! Your description of them constantly monitoring the apps, educating guests on the science behind the lights, and rallying everyone outside with excitement is exactly the experience we strive to provide.
We're also so happy the heated yurt kept everyone comfortable and that the photos added a lasting memory to take home. Mike and Ben are truly passionate about what they do, and it means everything to hear that their enthusiasm was contagious. Thank you for taking the time to share such a wonderful and detailed account — reviews like this one mean the world to our entire team. We hope to have you back under the Fairbanks sky again someday!
T
Trip557770
March 22, 2026
An amazing experience!
This was the highlight of our trip! We loved the small group and the viewing options. Mike and Ben were great. 1st class all around. We recommend to everyone!
事業者からの返答
Wow, thank you so much for this amazing review of our Fairbanks Northern Lights Tour! We are absolutely thrilled that it was the highlight of your trip! Mike and Ben are two of the best in the business, and we know they will be so proud to hear your kind words. We're also glad the small group setting and viewing options added to the experience — we really do believe that's the best way to enjoy the aurora. Reviews like yours remind us why we love what we do. We hope to welcome you back under the Fairbanks sky again someday!
R
Reynaldo_G
March 13, 2026
An adventure for a lifetime
It’s an amazing experience that one should try in their lifetime. Ben did a wonderful job taking us to the place to see and experience the northern lights.
事業者からの返答
Thank you so much for your incredible review of our Fairbanks Northern Lights Tour! We completely agree — witnessing the aurora borealis is truly a once-in-a-lifetime experience, and we're so glad we could be part of yours. Ben is a fantastic guide and we're so proud to have him on our team. We'll be sure to pass along your kind words to him! We hope the magic of that night under the northern lights stays with you forever, and we'd be honored to have you join us again on a future adventure!
F
Forhiding
March 2, 2026
A very good performance...
A very good performance of aurora show, so spectacular. Good photos showing both the person and the lights. The guide's prediction tools (various sources and good interpretation) are very professional.
事業者からの返答
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you found the aurora performance so spectacular and that you were happy with the photos capturing both you and the Northern Lights. It was a pleasure having you on our tour, and we hope to see you on another adventure!
7
744hyunjungk
January 19, 2026
Expert Aurora Guides with Incredible Kindness
We booked an aurora chasing tour in Fairbanks, but the weather just didn't cooperate during our short stay(<3 nights). From the start, the team was incredibly transparent about the forecast. Mike gave us updates in a timely manner with details provided. They went out of their way to try rescheduling our tour to give us the best possible shot, even though it ultimately didn't work out because of our schedule. Their genuine care and flexibility made what could have been a disappointing experience feel positive and thoughtful instead. Highly recommend them for their aurora expertise, especially their exceptional kindness. Thank you for making our trip memorable in the best way. We'll definitely visit again and book a tour with them next time!
事業者からの返答
Thank you so much for taking the time to share this kind and generous review. While we’re sorry the weather didn’t cooperate during your short stay, we truly appreciate your understanding and flexibility. Transparency and honest communication are very important to us, and Mike will be grateful to hear that his updates and efforts made a difference. Thank you for your recommendation and kind words. We’d love to welcome you back to Fairbanks and chase the northern lights together next time.
B
Beth_P
October 2, 2025
Northern Lights AT LAST!
We received a phone call at 3PM on the date of the excursion from Jacob that our best chance to see lights was that very night. Shaggy/Mike picked us up at 9PM along with another couple from another hotel. He had a camera and tripod and knew the best settings and places to pull off the road. We had luck the very first time as early as 9:40PM! The lights for us weren't easy to see with the naked eye but when he worked his magic on the camera, there they were! We went to several other spots "chasing" (hint: look for stars!) and found other locations with better views. In the end, we were dropped off at our hotel at 3AM and a link with all of our photos was sent within 2 days. I cannot say enough about the professionalism of this tour operator! It checked off one of my priority bucket list items and I would book this again!
事業者からの返答
Thank you so much for your glowing review! We're thrilled to hear that your Northern Lights experience was everything you hoped for—and that it checked off a major bucket list item! Jacob and Mike will be so happy to know their dedication and expertise made your night unforgettable. Timing and conditions can be everything when it comes to the aurora, and we're glad we could guide you to the best spots and capture those magical moments on camera. Your kind words about our professionalism truly mean a lot, and we'd be honored to welcome you back for another adventure in the future. Until then, enjoy those photos and the memories they hold!
G
Gregg_T
March 30, 2025
Excellent facilities and...
Excellent facilities and equipment, and a friendly and professional guide. Highly recommended experience
事業者からの返答
Thanks for leaving a review, Gregg! I'm glad we delivered a recommendable northern lights tour in Fairbanks. Thanks for traveling with us!
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