The last tour to Chena Hot Springs and the Aurora Lights. Was amazing, I got to see the Northern Lights. Our tour guide was very professional
The only problem was his microphone and speaker weren't working and we couldn't hear him on the back 2 rows. He may have a sore throat the next few days. Again, thank you for the lovely experience.
Sincerely Eleanor Lalla
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Kate_M
September 25, 2026 · via Viator
Aurora Chena
It is a rare & unpredictable event controlled by Mother Nature. Last night was special! The hot springs were small & crowded. Ripley was patient and helpful.
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monicarG3242EV
September 24, 2026 · via Tripadvisor
Chena Springs is a must do experience!
Unfortunately our guide was inexperienced and should have had an experienced trainer with him. He did not effectively explain points of interest on the drive nor much explanation of the Aurora. The van was not optional for viewing while driving, many cracks in windshield. Although going in the Hot Springs was amazing! Ice Museum was cute to see too.
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Soner_D
September 22, 2026 · via Viator
Perfect experience about Ice Museum, I ca Bar, and hot springs.
Perfect experience about Ice Museum, I ca Bar, and hot springs. Perfect dinner. Thank tou so much perfect friendly adventure.
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badbird61832
September 19, 2026 · via Tripadvisor
Bad parts and good parts
Our guide was prompt and very friendly. She was very knowledgeable of the area. The Hot Springs staff was friendly and fun. The ice museum was great! We did not like the restaurant. We did not like that we were reserved for 1 table with everyone on our bus. This allowed the restaurant to add gratuity to our table. The waitress was horrible. She forgot multiple drinks and sides. She couldn't even split the check. Then tried to convince us that we were all "pretty much" paying the same. A party of 5 and 2 couples. Yes we all had an adult drink but some had appetizers. The bills were not the same! The price of this tour should involve food. But not until the restaurant on site gets it together. I ordered the smoked bird. It was literally 4 pieces of Costco turkey lunch meat with a slice of gouda for $20. We were all prepared to pay these prices when we came to Alaska. And I have no problem doing so for good food. The hot springs were great! We enjoyed them. I would not do this tour again due to how much it costs for what you get.
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Tourist313092
September 15, 2026 · via Tripadvisor
Nice location but not good for Aurora chasing
Chena Hot springs was lovely with the fall colors and the springs refreshing and relaxing. The tour and the ice house was mediocre, made for large tourist crowds selling their food and merchandise. After the hot springs we went for maybe 30 minutes driving to find a place to view the aurora, but when asked questions about the Aurora Borealis it was evident the driver knew very little about it and was going through the motions to find a close viewing spot that was obviously clouded out. I don't blame the driver who was very sociable, but the company for not educating their staff. Take a small group tour for viewing the Aurora.
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emiliefZ644YZ
September 11, 2026 · via Tripadvisor
Hot Springs great, but not sure if worth the drive or money if the aurora isn’t visible.
The guide, Sara, was a good driver But those of us in the back of the van couldn’t hear anything she said. Her excuse was that we were in a rental van, not the normal one, so she didn’t have a mic. The drive from Fairbanks to Chena Hot Springs was supposed to be around an hour, but it was approx 1 hr 45 mins. Needless to say, it was kind of miserable sitting in back with the forest of trees thick beside the road on both sides. When we got to the CHS, we had to keep asking where and when we were to meet up. The ice museum was really neat, although crowded. The hot springs were awesome. However no aurora due to clouds. So that was disappointing but couldn’t be helped by anyone. Was it worth the money without seeing the Aurora? Maybe. Sara did make several stops on the way back to Fairbanks and got out to check to see if anything was happening, so she gets an A for effort!
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D1260BYjenniferb
September 9, 2026 · via Tripadvisor
Wouldn’t recommend
Guide did not initiate any conversation. Meanwhile had a great conversation at the end and f the night with a guide from another group. Disappointing that you arrive,have to wait 45 min to do the ice museum and there is nothing to occupy your time soon a rainy day. Was under the impression from our travel agent that you watched the lights from the hot springs but no just pulled off to the side of the road so either watch from van or be exposed to the elements. Not worth the time or money
事業者からの返答
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations, especially regarding the level of engagement from your guide and the downtime upon arrival on a rainy day.
We take your comments seriously and would appreciate the opportunity to review your booking details and make this right. Please reach out to our management team directly at info@alaskawildlights.com so we can hear your case.
Sincerely,
Alaska Wild Lights Management Team
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Priyamvada_K
September 7, 2026 · via Viator
Excellent trip for aurora viewing
Extremely enjoyable. Dylan, our tour guide had tremendous patience and he knew exactly where to locate the northern lights. We got to see them. Yeah!
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Donna_S
September 6, 2026 · via Viator
Kait’s 40th
Best way to end your two week vacation. John was a great guide he made us feel like family. It was rainy but that didn’t make a difference we all enjoy.
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