It’s wonderful, we saw tons of fish , stingrays and starfish. The crew was fantastic, they took great photos! I absolutely loved it
事業者からの返答
Thank you so much for your wonderful review, Lela!
We’re delighted to hear that you had such a fantastic time exploring the reefs of Palancar and Colombia, and visiting the beautiful El Cielo.
Seeing so many fish, stingrays, and starfish in those crystal-clear waters truly makes the experience unforgettable.
It’s also great to know the crew helped make the day special and captured some wonderful photos of your adventure. Moments like these are exactly what we aim to create for our Guests.
We truly appreciate your kind words and hope to welcome you back for another amazing snorkeling experience in Cozumel.
Warm regards,
The JS Tours Team
M
Michelle_L
January 7, 2026 · via Viator
Amazing
Amazing tour! They really take care of you. Swam with rays, turtles, star fish, & eel. Very customer focused.
事業者からの返答
Thank you so much for your wonderful review, Michelle!
We’re delighted to hear that your snorkeling tour with JS Tours was such an amazing experience and that you felt well taken care of throughout the day.
Swimming alongside rays, turtles, starfish, and even an eel truly makes for unforgettable moments, and we’re glad you were able to enjoy the beauty of Cozumel’s reefs to the fullest.
It’s especially rewarding to know that our customer-focused approach stood out and helped make your time on the water both comfortable and memorable.
Providing attentive service while showcasing the best of Cozumel is exactly what we aim for on every tour!
Thank you again for choosing us, and we hope to welcome you back for another incredible ocean adventure in the future.
Warm regards,
The JS Tours Team
F
Francis_B
June 27, 2025 · via Viator
Definitely need to book!
We absolutely loved the driver and the tour guide they made this so fun Roberto and Tony were super accommodating and even though it’s started raining they added an extra stop for the inconvenience. I will add the photographer was a bit rude I had to ask him multiple times to take our photos as we were planning on buying them but he ignored us for the other tourist. When it came to show us our photos he had hardly any good ones and was upset I would not pay the ridiculous price. He was giving different prices to multiple people so I would just beware of that but it was a great experience and we got to see plenty of sea life including turtles and nurse sharks!
事業者からの返答
Thank you for your review, Francis.
We’re glad to hear you had a great time exploring with JS Tours and that Roberto and Tony helped make the day fun and memorable—even going the extra mile when weather conditions changed. Your feedback means a lot to us.
We’re sorry to hear about your experience with the photographer. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention so we can follow up and ensure consistency and fairness for all our guests.
For more unforgettable moments in Cozumel, feel free to visit us online—we’d love to welcome you back.
Warm regards,
JS Tours
M
Michael_O
June 10, 2025 · via Viator
Mi Favorito!
Tony and Rene’ were fantastic! The snorkeling sites were full of wildlife. They took care of us and no one was left behind in the group. Snacks were delicious! 100% recommend.
事業者からの返答
Hello Michael,
Thank you so much for your review.
We're happy to hear that you had such a great time with JS Tours and that Tony and René took excellent care of the group.
The snorkeling sites at Palancar, Colombia, and El Cielo are truly full of life, and it’s great to know you enjoyed every moment—including the delicious snacks.
Thank you for the 100% recommendation!
Warm regards,
JS Tours
L
Layna_C
September 10, 2024 · via Viator
Snorkeling was fun for all!
We had a wonderful time on this snorkel trip with Chac Choc Tours. The guys were super friendly and took special care of our diverse group. We had kids, uncle, parents, and grandparents - so they had their hands full watching over 8 people. Would highly recommend this trip/tour.
事業者からの返答
Dear Layna,
Thank you so much for your kind words and for choosing us for your snorkeling adventure!
We’re thrilled to hear that everyone in your group, from kids to grandparents, had a wonderful time exploring Palancar, Colombia Reefs, and El Cielo.
Our team always strives to provide special care to all our guests, and we're happy to know that we helped make your experience fun and memorable.
We truly appreciate your recommendation and hope to welcome you and your family back for more adventures in the future!
Warm regards,
The JS Tours Team
D
Dustin_D
April 2, 2024 · via Viator
Fun snorkeling!
Beautiful water, amazing snorkeling. Boat was a little old and slow but the crew was knowledgeable and friendly.
事業者からの返答
Hello Dustin,
Thank you very much for taking the time to rate us with four points and share your experience with us!
We are thrilled to learn that you had a great time on your snorkeling trip and we look very much forward to seeing you again in the future!
Sincerely yours,
C
Carmine_C
March 12, 2024 · via Viator
Snorkling ar el cielo
Highley recommend this tour , was exactly as advertised, also our tour guids jain, papparazzi, and there captain were great!!!!
事業者からの返答
Hello Carmine,
Thank you very much for taking the time to rate us with five points and share your experience with us!
We are thrilled to learn that you had a great time on your snorkeling trip and we look very much forward to seeing you again in the future!
Sincerely yours,
A
Anna_Z
March 8, 2024 · via Viator
Fantastic tour
We saw lots of fishes ,sea turtle and even small shark.
Mexican beer on the sandbar with stingrays swimming nearby was unforgettable.
Thank you great staff!
事業者からの返答
Hello Anna,
Thank you very much for taking the time to rate us with five points and share your experience with us!
We are thrilled to learn that you had a great time and we look very much forward to seeing you again in the future!
Sincerely yours,
M
Massimiliano_R
March 4, 2024 · via Viator
A special day in one of the best places of the mexican carribean
It has been a special occasion for a friend's birthday. The boat people were friendly and professional. There are to little downsides to this still beautiful experience; probably they should stop a little longer at the snorkeling spots and a little less at el cielito (although it's lovely), and the boarding dock is very far from San Miguel.
事業者からの返答
Hello Massimo,
Thank you very much for taking the time for rating us with four points and share your experience with us!
While we understand that you'd have preferred to spend more time snorkeling, the tour times at each location, have been carefully designed to fulfill the expectations from the majority of our Visitors.
In regards to the boarding location, kindly have in mind that the Marina may look far from you, but that is entirely relative, as you're coming from the downtown ferry pier and on the other end, it saves time spent on the boat sailing towards de snorkeling locations.
We look forward to seeing you again in the future!
Sincerely yours,
H
Helene_L
March 3, 2024 · via Viator
Memorable day
Great experience on Cozumel reef. The staff was excellent and looked after us very well.
Highly recommend.
事業者からの返答
Hello Helene,
Thank you very much for taking the time to rate us with five points and share your experience with us!
We are thrilled to learn that you had a great time and we look very much forward to seeing you again in the future!
Sincerely yours,
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