They never showed up. Do not book with them. Inappropriate behaviour. We booked a tour for Etna, we went at the meeting point and we were waiting for 45 minutes without any information. We tried to reach them but they didn't answer the phone. It is the worst way to treat tourists that want to leave their money in local economy.
6
669crinah
September 14, 2026
An amazing day, unforgetable experience!
An amazing day, unforgetable experience, once in a life time☺️ you have to do it, at least!
If you are luckier😉, then you'll be guided by Luca, very friendly, he gave us a lot of precious infos regarding Etna and italian life, gastronomy, wine and many others.
Grazie mille!
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Balakrishnan_R
September 12, 2026
Relaxed and informative tour
It was amazing! Luka (and joined in parts with Nello) were amazing guides and the whole day was so seamless, chill, and informative. The whole group was fun too and we shared a lot of moments and made memories! No-brainer recommend.
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Getaway36352995846
August 11, 2026
Aetna
It was a dreamlike excursion❤️ we were picked up directly at the campsite👍 Great organization and great team🍀
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alessiatX7224AS
August 1, 2026
Fantastic excursion, highly recommended
We booked an excursion that included a visit to the Alcantara Gorges and the craters of Mount Etna. The organization was impeccable with a lot of availability from the organizers, and the icing on the cake was our guide Nello, who was super punctual, professional, helpful, and friendly. My friend and I recommend this excursion to everyone, as the route is also suitable for those who are not used to trekking. We first went to visit the Alcantara Gorges (there are stairs to take, about 200 steps but doable), then we stopped for a coffee in a delightful cabin, before continuing towards Mount Etna. Here our guide Nello explained, both for us Italians and for the others in the group, the history of the formation of the craters and was very willing to answer our questions. Finally, we had a lunch stop and a tasting of typical products (honey, liqueurs, and creams). For the excursion, we recommend long pants (so as not to get dirty with the soil/dust of Mount Etna), a hat, and sneakers/trekking shoes; for those who needed one, a trekking pole was also provided.
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V6537DTgiuseppem
July 27, 2026
Etna Full Immersion
Fantastic trip to Mount Etna, staff was knowledgeable and very friendly. The porchetta sandwiches were also excellent!
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shamio2026
July 22, 2026
SO
What an amazing day! Everything was perfect from start to finish. The guides were incredibly nice, knowledgeable and offered lots of humor, there were many laughs and a great atmosphere all day.
I traveled with my child, who had at least as much fun as we adults. The tour was engaging, educational and very beautiful. The liqueur tasting was super good and both Etna and Alcantara were absolutely magical. The small group made a big difference, better community and a more personal experience.
Highly recommended!
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lucacQ6219JZ
July 17, 2026
Impeccable service and maximum professionalism on Mount Etna!
I participated in an excursion on Mount Etna with the Vulcan Hello team and the experience was perfect from start to finish. A special round of applause goes to their drivers: punctual, professional, and excellent in the transfer service, which allows you to start the day without any stress. The volcanological guides are true professionals in the sector: extremely prepared, authorized, and attentive to every detail related to safety in the volcanic territory. They know how to convey their passion for the geology and history of Mount Etna, making the trekking not only safe but incredibly fascinating. Highly recommended!
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W3425FWstefanoc
July 17, 2026
trip to the volcano
Our guide Luca showed himself to be pleasant and friendly right from the start. From the very first minutes, we visited the volcano with him, and he helped us discover wonderful places.
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antonellan919
July 15, 2026
Emotions upon emotions😍
Fantastic and exciting experience, from Etna to Alcantara😍.
Luca is very nice and immediately put us at ease 🤗. His competence and preparation made this experience safe and full of emotions at every step in the water and among the rocks, not to mention the final body rafting. An exciting experience! I highly recommend it ❤️
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