We wanted to see as much of Java as possible in a short time on this trip. We also chose a more expensive provider as we wanted a bit more quality. However, we were disappointed with the quality. We made the request a few days before the tour started and only received information the day before the tour. Communication via Wapp was reasonably OK. The first 2 accommodations were terrible, the third was good. We often had the feeling that they just take the cheapest for customers to maximize profit.
Dear, we are so sorry about your feeling that i can assure you NOT TRUE. We’re sorry to hear that your room experience didn’t go along with your expectations. However, our tour packages specify that we take 2*-3* room that CLEARLY WRITTEN IN OUR ITINERARY, especially in Bromo - as there is only one good hotel there i can tell and it is easily fully booked during low especially high season. You booked only 3 days (sept 22) before your tour date (sep 25), its hard to get a room in such very short time in a peak season in bromo and ijen area. Yet we gave you 4* hotel in yogyakarta just to make our guest happy because there are many more good hotel in yogyakarta and bali. The room in bromo you occupied is almost at the same price as the 4* hotel in yogyakarta, so we booked it not because it is cheap, as the price is almost similar to the 4* hotel in yogyakarta (eventhough this itinerary only includes 2*-3* hotel), but because it was the last better option in bromo in such high season with an extremely short time booking in advance. I kindly advise you to book days tour also especially that includes world's heritage visit minimum 14-7 days in advance to get the earliest morning ticket at 8.30 am. In only 3 days booking in advance it is absolutely hard to get any world's heritage site's ticket, including the Borobudur structure's ticket. You said okay to take what's left: the 10.30 am entrance that was still available, so we booked it for you. While the price for borobudur structure's ticket is all the same at any hour entrance session. You can check them yourself at the officials here: ticketcandi.borobudurpark.com We gave you a free/bonus visit to borobudur's nearby small temples to fill in the gap between puthuk setumbu hill sunrise and your borobudur entrance at 10.30 am. Yet you cancelled puthuk setumbu hill. Our SOP, I guess this is also applied by any other operator, that there is no refund if guest cancels/changes the tour route in the middle of the tour, YET WE REFUNDED YOU for breakfast near puthuk setumbu you canceled in the middle of the tour. I also checked with both yogyakarta driver and east java driver who took you along the tour they said the tour was great as usual, and you also said the tour was great-with a proof of a video. And please remember that we paid all the entrances to all objects in the itinerary, not partially like other more expensive operator. Yet we bonused you with additional free services like the 4* hotel in yogyakarta, free visit to pawon and mendut temple, breakfast refund you got. But things happened. All in all we wish you a happiness in your life. We’d love to have the opportunity to be able to help you again anytime in the future. Best regards, Yoan And Team
