プエルトプラタ市内観光（ランチ、山岳、工場見学付き）

Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous vous sommes sincèrement reconnaissants pour vos commentaires, car ils sont très importants et nous permettent de continuer à améliorer la qualité de nos services. Nous regrettons profondément que certains aspects de votre excursion n’aient pas été à la hauteur de vos attentes. Chez Amber Escape, chaque client est important pour nous, tout comme l’expérience qu’il garde de son passage à Puerto Plata. Nous avons pris vos remarques très au sérieux. À la suite de votre expérience et après avoir évalué la situation, nous avons décidé de mettre fin à notre collaboration avec le guide Juan, car le niveau de service décrit ne correspond pas aux standards de qualité que nous souhaitons offrir à nos clients. Nous vous remercions également pour vos mots chaleureux à l’égard de notre agence et de Larissa. Cela nous touche énormément. Votre retour nous aide non seulement à identifier ce qui doit être amélioré, mais aussi à prendre les mesures nécessaires afin d’offrir une meilleure expérience à nos futurs visiteurs. Nous espérons sincèrement avoir un jour l’occasion de vous accueillir à nouveau à Puerto Plata et de vous offrir l’expérience que vous méritez. Bien cordialement, L’équipe Amber Escape

Thank you so much for taking the time to share your detailed feedback. We're delighted that you and your husband enjoyed a private tour and that you appreciated the city highlights, the Rum Factory Museum, the scenic ride up Isabel de Torres, and especially the delicious local lunch. We also truly appreciate your suggestions. We understand that you would have liked more time at the chocolate shop and at the top of the mountain to fully enjoy the botanical gardens. Your feedback about visiting an actual rum distillery, cigar factory, or chocolate factory is very valuable, and we'll certainly take it into consideration as we continue improving our tours. Thank you again for choosing us to explore Puerto Plata. We hope to welcome you back in the future for an even more relaxed and memorable experience!

Thank you for your review and for your kind words about your guide! We're so glad you enjoyed your experience with us. We truly appreciate your understanding regarding the cable car. Unfortunately, it is currently out of service and is undergoing a major renovation. At this time, an official reopening date has not been announced, which is why we do not include it in our tour description. We hope to have the opportunity to welcome you back to Puerto Plata in the future for another memorable experience with Amber Escape! 🇩🇴✨

Thank you so much for your kind review! We're delighted to hear you enjoyed the convenience of our resort pickup and drop-off, as well as the stops along the tour. We're especially glad the rum factory was a highlight for you—those tastings are definitely a guest favorite! 🥃😊 We appreciate your understanding regarding the cable car. Unfortunately, is out of service and will go under renovation, we dont have opening date yet, this is why we don't mention it on the tour description. We look forward to welcome you back in the future!!

Thank you so much for your wonderful review! We're so happy you enjoyed your time with Antonio and had the opportunity to experience the history, culture, and flavors of Puerto Plata. From the chocolate factory and rum tasting to the Amber Museum and our delicious local lunch, we're thrilled the tour made your visit memorable. We truly appreciate your kind words and hope to welcome you back for another unforgettable adventure with Amber Escape! 🇩🇴✨

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Antonio. His patience and knowledge truly make every tour special. We appreciate you taking the time to share your feedback and hope to welcome you again soon!

¡Muchísimas gracias por su excelente reseña! 🌴😊 Nos alegra saber que disfrutaron de un día magnífico con nuestro guía Antonio Rothis. Gracias por su confianza y por recomendarnos al 100%. ¡Será un placer recibirles nuevamente con Amber Escape! 💛

Thank you so much for your amazing review! 😊 We’re thrilled to hear you had such a great experience with Antonio. He truly loves sharing the beauty and history of our island. We appreciate your recommendation and hope to welcome you again soon with Amber Escape!