I booked a golden hour small group tour no more than 9 people. I got a tour with 30 people the sound on headphones was full if static could hardly hear our guide. The church is magnificent and the light coming through the stained glass was magical. Very disappointed in the company that Viator booked our tour with!
事業者からの返答
We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused by the larger-than-expected group size and the difficulties you experienced with the audio.
We are pleased to hear that you enjoyed the magnificent church and the magical light coming through the stained glass. We fully understand your disappointment regarding the size of the group and the sound quality, and we will take your comments into consideration to help improve our guests’ experience.
Thank you for taking the time to share your feedback with us.
M
Mobile30210539818
September 17, 2026
Sagrada Familia small group tour
Our tour of the Sagrada Familia with Anna was outstanding. Not only is the venue breathtaking, but our visit was made that much better having a guide like Anna. The group was small (9) making it more personal and, therefore, more entertaining. The information received helped understand this amazing building. Could not recommend it more.
T
toddmL8424JM
September 10, 2026
Private tour with Olga
Wonderful experience, skipped the group lines, Olga was so wonderfully knowledgeable and personable! Would 100% recommend!
B
Becky_S
August 31, 2026
Such a great experience. ...
Such a great experience. Gemma was an amazing guide, she knows a lot of details and her enthusiasm was infectious. I don't often learn so much in 90 minutes! We had a private tour and it was wonderful, definitely worth it for us. Highly recommend.
O
O9802AVpaolag
August 19, 2026
Excellent
The site is totally spectacular and the guide Olga was wonderful, she explained everything very well and had very good knowledge of the history
W
W5854NZcharlesp
August 14, 2026
Sagrada Familia
This was exactly what we wanted. Olga our guide was terrific and gave us great information about the church and we did not have to stand in lines. We would recommend it highly. It was a private tour of about 90 minutes.
We booked with Tripadvisor
K
Kathy_W
August 7, 2026
We paid for a small group/private Segrada Familia tour and sent with 23 people instead.
We have used Viator for European tours for many years and we have always been pleased with the tour. In fact, we used Viator earlier this summer to send our daughter and her family to the Normandy Beaches from Paris and I recommended Viator to my daughter in Ireland for a tour she took a couple of weeks ago. I say this because we have always had a good experience until this one. This time we booked and paid for a 1.5 hour Segrada Familia Tour for Private and Small group because one person in our party is visually impaired and needs to walk at a slower pace. Instead we were put with a group of 23 people. The tour guide had us on her list of individuals for the tour. When I showed her the voucher of what we paid for, she called someone on our behalf who said we should go with them anyway, I suppose so we could at least go inside and see things. This experience has made me question solely using Viator in the future, I will look at other tour companies. I think we should receive a refund for this tour.
事業者からの返答
Hi,
Please accept our apologies for the delay in getting back to you.
We have checked your reservation, and it was booked for our Small Private Group tour, which can have up to 20 participants.
We also offer a Small Premium Group tour, which is limited to a maximum of 9 participants and is available at a different price.
We hope that, despite this, you still enjoyed the tour.
Kind regards,
6
648serenam
July 30, 2026
Sagrada Familia
Our guide was fantastic. She knew how to explain things thoroughly without ever being boring. Exciting visit.
S
Stephanie_B
July 27, 2026
Tour guide was ok but...
Tour guide was ok but there were a lot of side tangents that distracted from the presentation. Group was too large. Would have enjoyed a smaller tour
G
Global529609
July 19, 2026
Knowledgeable Guide!
Anna our tour guide was very friendly and knowledgeable. She made sure she keeped us out of the heat as much as possible. The group was nice and small so it was easy to hear her and ask questions.
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