My cruise out to Normanby Island with Franklin Island Cruises (4th September 2026) was blissful. It is rare in life to be given the opportunity to simply 'be'. I was so relaxed that I fell asleep on the beach after snorkelling! The communication, organisation, exceptional location, crew, catering, flexibility, safety assurances and perfect weather all made this a trip I will remember for a very long time. Thanks guys.
事業者からの返答
Hi there,
Thank you for your lovely review! We're delighted to hear your day out to Normanby Island was such a relaxing and memorable one. It’s wonderful to know you felt able to truly switch off and unwind, and there are certainly worse places to fall asleep after a snorkel! Thanks for joining us, and we hope to welcome you back again soon!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
I
izzya277
September 5, 2026
Great day at Frankland Island
Victor was such a lovely captain. Great playlist and vibes! Fun day out on the island!
PS please fix Victor's dinghy
事業者からの返答
Hi there,
Thank you for your review. We're so pleased to hear you had a fun day out at the Frankland Islands and enjoyed the great atmosphere on board! We also appreciate the note about the tender and have passed this on to Management.
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
G
Gesine_K
September 5, 2026
A Memorable Experience
We had a wonderful experience ! From the start our high standard bus picked us up on time. We went on a lovely river cruise and were soon on the island. The staff were very efficient and super nice, the snorkelling was organised very well. We saw lots of fish, beautiful coral, massive clams and turtles. We had a plentiful and yummy lunch with prawns and fresh fruit. We then joined the island walking tour with a student marine biologist who pointed out turtles and small creatures which we would not have noticed otherwise. We will treasure this experience!
事業者からの返答
Hi there,
Thank you for your wonderful review. We're delighted to hear you had such an enjoyable day with us and saw so much amazing marine life! Thank you for your kind words about our crew and appreciate you joining us!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
J
Julie_D
August 30, 2026
Book it, you won’t regret it
Fantastic tour from start to finish. High standard of health and safety. Suitable for all ages. There are plenty of alternatives if you don’t want to do the snorkel safari. The island is beautiful and only our tour was there. The staff were brilliant, all professional and reassuring. Thank you Ana and your crew for the perfect day, you were all fantastic! Special mention to Max who’s knowledge on the island walk was outstanding and engaging, a highlight of the day for us!
事業者からの返答
Hi Julie,
Thank you for your wonderful review. We're so pleased to hear you had a fantastic time with us and felt well looked after by our crew throughout the day. It's great to know you enjoyed the variety of activities available and appreciate your kind words!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
T
traveler200084
August 18, 2026
Awesome island trip!!
This was such a wonderful day! The snorkeling was a perfect introduction to the area’s reef for us, and the island walk was absolutely one of my favorite parts of our visit to Australia.
Being on the insane with just a few other folks was an experience I won’t forget! Our guides were some of our favorite on our whole trip- and were super helpful and knowledgeable
事業者からの返答
Hi there,
Thank you for your wonderful review! It’s fantastic to know that the island walk was one of the highlights of your time in Australia and exploring the island with only a few others is something you’ll never forget. Thank you for your kind words and appreciate you choosing to travel with us!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
V
Valjuscha
August 12, 2026
Amazing day trip
It was an entertaining and educational day trip. Considering all the services included, it was actually good value. Lunch was great too.
This day trip was definitely one of the highlights of our vacation in Cairns.
The only thing that wasn't extraordinary was perhaps the semi-submarine. As I don't snorkel, I still didn't regret doing it, as it gave me an idea of what was out there.
事業者からの返答
Hi there,
Thank you for your lovely review! We’re so pleased to hear that you had such an educational day with us. It’s wonderful to know that the trip was one of the highlights of your Cairns holiday and that you enjoyed the lunch as well!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
V
V3032JMtraceym
August 8, 2026
Fabulous trip to a serene island reef
Had a fantastic day
Crew were amazing. Victor the boat captain was so friendly and knowledgeable. Max was our safari snorkel guide and he was very interesting and also knowledgeable about the reef. The rest of the crew really made our day. The island was serene and so worth a visit !! Not overcrowded at all . Try it - it’s well worth it!!
事業者からの返答
Hi there,
Thank you for your lovely review! We’re so pleased to hear that Victor and Max left such lasting impressions on you, and we really appreciate your recommendation!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
K
kerrieb309
August 7, 2026
Glass bottom boat may not run
Beautiful day for our trip. However semi submersible glass bottom boat did not operate due to operational problems. Very disappointing for those in our group not snorkelling. Staff told us after landing on the island. No credit/ partial refund possible. Also very disappointing.
事業者からの返答
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the cancellation of the semi-submarine experience impacted your overall impression of the day. On this occasion, the weather and sea conditions were outside our safe operating parameters, so we made the decision not to operate the semi-submarine. Unfortunately, it can sometimes be difficult to determine from the forecast alone whether the semi-submarine will be able to operate safely, as conditions can vary significantly from what is forecast. It is often only once we are out on the water that we can make a definitive assessment of the conditions and determine whether it is safe to operate. We understand this was disappointing, particularly as you were looking forward to this part of the experience, and we’re sorry that the overall day did not meet your expectations. If you would like to discuss this further with our team, please feel free to contact us at reservations@franklandislands.com.au with your booking details.
Many Thanks,
The Frankland Islands Reef Cruises Team
D
diderico002
August 5, 2026
Disappointed
Beware of booking if you have been attracted by the semisubmarine touted in the advertising. According to the management it is a non-essential part of the trip which can be cancelled by decision of the management (explanation of the management when we asked why we were not informed about the cancellation of this part before departure). Without this, there is no reason to pick this tour, pretty long drive inland to a jetty, islands at the margin of the reef with - to put it politely - pretty average sightings of marine species. Very disapointing.
事業者からの返答
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the cancellation of the semi-submarine experience impacted your overall impression of the day. On this occasion, the weather and sea conditions were outside our safe operating parameters, and we therefore made the decision not to operate the semi-submarine. Unfortunately, it can sometimes be difficult to determine from the forecast alone whether the semi-submarine will be able to operate safely on a particular day, as conditions can vary significantly from what is forecast. It is often only once we are out on the water that we can make a definitive assessment of the actual conditions and determine whether it is safe to operate. We understand this was disappointing, particularly as you were looking forward to this part of the experience, and we’re sorry that the overall day did not meet your expectations. If you would like to discuss this further with our team, you’re more than welcome to contact us at reservations@franklandislands.com.au with your booking details.
Many Thanks,
The Frankland Islands Reef Cruises Team
G
Globetrekker12
July 28, 2026
A superb day out
From start to finish this day tour was fabulous.
Picked up at a local hotel, the coach zipped us out to the boat. Along the river cruise the crew spotted and pointed out crocodiles, before cruising out to Franklin Island.
The schedule is well practised. On the snorkel safari Andy led us to giant clams, turtles, fish and remarkable coral.
For younger children or those who don't feel comfortable spending such a long time in the water, they can snorkel as they think best in a supervised area, with guides in the water and a life guard overseeing the swimmers.
Snorkels, goggles, wetsuits and fins were all supplied, as well as noodles and boards.
Lunch, a well prepared spread of salad, meat, prawns, and fruit, was followed by a children's treasure hunt and a walking tour of the island. It was led by Andy our reef guide.
Sadly the weather turned against us and the glass bottom boat tour had to be cancelled. But a pair of humpback whales breaching close to the island made up for any disappointment.
The team of Andy, Abby, Jimmy and Victor were professional, enthusiastic, and friendly. Our whole party enjoyed the trip and were asleep on the bus trip back.
事業者からの返答
Hi there,
Thank you for taking the time to leave such an in-depth review! We're so pleased to hear you had such a fantastic day with us and that our lovely crew made such a lasting impression. We're sorry to hear you weren't able to experience the semi-submersible tour, but we hope the incredible opportunity to see humpback whales helped make up for it. We’re definitely a little jealous you got to witness such a special moment!
Many Thanks,
Madeline and the Frankland Islands Reef Cruises Team
Cairns and the Tropical Northの類似ツアーを比較
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