First time scuba experience at the Great Barrier Reef
Amazing Great Barrier Reef Experience! First time scuba diver and I felt so safe and cared for! When I arrived I was welcomed by Kathryn who was so lovely! Song was an exceptional scuba guide! He was so professional! I had anxiety going into this, but everyone was so professional and kind. I felt secure and was in complete awe breathing below the water. I saw so many big, small, colorful and unique fish! Even a shark and felt so safe and at peace! The muffins and coffee for breakfast were very fresh! Lunch was delicious and plentiful! There was an afternoon snack of fresh fruit served, but an announcement wasn’t made so I missed out. I was enjoying the glorious views and sunshine on the upper deck of the spacious boat. I highly recommend this very professional and safe excursion! Well worth the price paid to immerse yourself in the beauty below the sea at the Great Barrier Reef!!
事業者からの返答
Hi Dan,
Thank you for your wonderful review! We're delighted to hear you had such a positive first diving experience on the Great Barrier Reef. It's especially great to know that Kathryn and Song in particular helped you feel comfortable and supported throughout the day. Thank you for your recommendation!
Many Thanks,
Madeline and the Divers Den Team
P
Paula_F
August 29, 2026 · via Viator
Snorkelling at the Great Barrier Reef
The crew on this boat were awesome! 💙
It was our first time visiting the Great Barrier Reef and our first time snorkelling, and it was pretty cool!
The crew were so friendly, helpful and made the whole day really easy and enjoyable. We had such a great time and couldn’t have asked for a better day.
Even the weather was great!
事業者からの返答
Hi Paula,
Thank you for taking the time to leave such a lovely review. We're so glad to hear you had such a great first visit to the Great Barrier Reef and enjoyed your first snorkelling experience with us. We're also glad the weather turned it on for you and that you were able to make the most of your time on the reef.
Many Thanks,
Madeline and the Divers Den Team
D
D8692VIemilyk
August 25, 2026 · via Tripadvisor
Amazing Trip, Well Worth It
I did an intro dive and snorkeling on this trip. The intro dive was amazing, the guide was so helpful and excellent at explaining things. Snorkeling was also fun, you go to two different outer reef spots. All of the staff were super inviting and knowledgeable. The boat is very nice. Lunch was ok, everything was hot stuff that was now cold but did the job. I wish they talked more about the pieces of the reef that we saw including the fish and their names/fun facts, etc. on the way back to shore. You go snorkeling for about 3 hours in total, with 3 total hours spent traveling to the reef round trip. I wish you had one photo included in the package because one underwater photo was $25 AUD which feels like a lot after you spend $200+ on the trip
事業者からの返答
Hi there,
Thank you for taking the time to leave a review. We're delighted to hear you enjoyed both your introductory dive and snorkelling with us! We're so pleased you had an enjoyable day exploring the Great Barrier Reef with us.
Many Thanks,
Madeline and the Divers Den Team
H
H4622LHharriets
August 18, 2026 · via Tripadvisor
Disappointing experience
Whilst the beginning of our trip started off well with efficient pick up and detailed explanations of what we will do and timings of the trip the manner in which the staff spoke to us was nothing sort of unprofessional. After being sick my friend asked politely for a glass of water the member of staff said “well your not getting served here are you” he didn’t offer any other option and instead seemed clearly annoyed with her infront of the whole boat. Whilst not all the staff were rude the overall attitude towards us was not great. We were rudely told to move out of the way multiple times. When one of my friends tried scuba diving and didn’t want to keep going rather than offer some reassurance the member of staff told her she needed to try again and when my friend refused she offered no reassurance instead just speaking to the other member of staff. Maybe we are disappointed in the way the staff interacted with us as we have been on other boat trips this holiday where the members of staff treated us with kindness and seemed genuinely happy to help us.
事業者からの返答
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear about your day and would appreciate the opportunity to learn more about what happened. If you’re willing, please reach out to info@diversden.com.au with your booking details so we can look into this further.
Many Thanks,
Madeline and the Divers Den Team
8
885beb
August 15, 2026 · via Tripadvisor
Awful Experience
This is not a good company. All of the staff on the boat were rude and unfriendly. The only time I saw someone smile was from the photographer and that is only because he was trying to get us to spend money. Interacting with the staff on the boat was extremely unpleasant. The lunch was extremely disappointing. It was bland and almost everything was served ice cold (including the rice, potatoes and chicken). The worst part was the surprise fee. After paying a lot of money for the tour (our group was 2 snorkelers and one scuba), they spring an extra fee on you. For the person in our group who did scuba, during the introductory information session, they say there is an extra $20 fee if you want the guide to show you things. The way they explained it made it unclear that it was PER DIVE. And, in the group setting, it is hard to say "no". They made it sound like you wouldn't see anything if you didn't go with the guide. My son felt like he had to say "yes", even he thought it was just a one-time $20 fee. Imagine spending all this money, having a subpar lunch and interacting with rude staff only to find out there was another $60 to spend (he did 3 dives). The reef is shallow and you can see everything on your own. My son said the guide wasn't worth it. USE A DIFFERENT COMPANY.
事業者からの返答
Hi there,
Thank you for taking the time to leave a review. We’re disappointed to hear that your experience with us did not meet your expectations and would appreciate the opportunity to discuss this with you further. If you’re willing, please reach out to info@diversden.com.au with your booking details so we can look into this further.
Many Thanks,
The Divers Den Team
A
Alan_T
August 15, 2026 · via Viator
Perfect trip
Great trip, good staff, perfect weather , clear water and nice marine life! Saw a wee shark so happy with that. 10/10
事業者からの返答
Hi Alan,
Thank you for your lovely review! We’re so pleased to hear you had a 10/10 day with us and that seeing a shark was one of the highlights of your day.
Many Thanks,
Madeline and the Divers Den Team
L
Lesley_K
August 9, 2026 · via Viator
Great for snorkellers
Great crew, great experience. Felt well looked after and completely safe the entire day. The sites we were taken to were spectacular. We were worried that as snorkellers we wouldn't get as good an experience but it was truly wonderful. Loved it.
事業者からの返答
Hi Lesley,
Thank you for your lovely review! We’re so pleased to hear you had such a fantastic day with us and felt safe and well looked after by the crew. We really appreciate your kind words and are so glad you loved it!
Many Thanks,
Madeline and the Divers Den Team
S
schmidtmg
July 25, 2026 · via Tripadvisor
visiting the Great Barrier Reef
A Great Barrier Reef tour is a must for anyone visiting Cairns. We booked well in advance from Switzerland, and it was just as well, as the large catamaran taking us out to Green Island and the Outer Reef Pontoon was pretty full. The boat first went to Green Island, a roughly 45 minute ride, where we spent 90 minutes. The beaches are pristine and quite empty, and we enjoyed the walk along the beach around the island. The second leg to the outer reef pontoon takes about one hour, Once at the Pontoon, which is large, you are served a buffet lunch - it was fine. From the Pontoor, you can take a semi - submersible that takes you around to inspect the Reef and corals, as well as fish, for about 20-25 minutes. You can see, alas, how climate change and global warming have bleached part of the corals, but other large parts looked inact. On the pontoon , there is an underwater viewing deck, where you can watch fish . Snorkeling is probably the most popular activity. The equipment is included in the excursion price, and once out in the water, you can indeed admire a large variety of tropical fish, many of which are quite colourful. All in all , you spend some 3 hours at the Pontoon. The trip back to Cairns lasts 90 minutes. A Barrier Reef tour I can recommend.
J
janehC2587HR
July 22, 2026 · via Tripadvisor
100% excellent
A great experience extremely well organised and the staff are all amazing. Nothing was too much trouble to them and they made sure everyone had the best experience.
事業者からの返答
Thank you for your kind review! We're delighted to hear you had such a great experience with us. Our crew works hard to ensure every guest feels welcome, safe, and well looked after, so it's wonderful to know their efforts made a difference. We'll be sure to pass on your lovely feedback to the team. Thank you for choosing to explore the Great Barrier Reef with us—we hope to welcome you back for another unforgettable adventure soon!
B
B1698WItroyh
July 20, 2026 · via Tripadvisor
Great crew for a trip to the Great Barrier Reef!
Perfect trip to the GBR. Went to the quieter areas so less crowds to contend with. The Divers Den crew were great - good for divers but also did not neglect those of us snorkelling. Knowledgeable guides onboard and in the water with us! Heaps of fun, great lunch too!
事業者からの返答
Thank you for your fantastic review! We're so pleased to hear you had the perfect Great Barrier Reef experience. Visiting quieter reef sites is one of the things our guests love most, and we're delighted you enjoyed the relaxed atmosphere. It's wonderful to know our Divers Den crew looked after both divers and snorkellers so well, and that our knowledgeable guides helped make your time in and on the water even more memorable. We're also glad you enjoyed the lunch! Thanks again for choosing to travel with us—we hope to welcome you back for another reef adventure soon
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