Lucerne surroundings
Great way to explore the surroundings of Lucerne. The Lake is so big! Our guide did. A great job making the transportation changes so smooth and was very informative as well. Lake Cruise very relaxing
事業者からの返答
We’re so glad to hear that you enjoyed your experience with us! Thank you for your kind words and for being part of our tour. We truly appreciate your support and hope to see you again!
Fun ferry and cable car rides
Our guide was excellent - well informed and well-organised. I personally didn’t find the little towns very interesting and we only spent about 10 minutes in each. The bus and boat trips were fun and I really enjoyed the ride up the mountain in a tiny 4 seater gondola
事業者からの返答
Thank you very much for your feedback! We’re happy to hear you had a great experience and we are always open to keep improving our experiences. Safe travels and enjoy your trip home!
Tour was cancelled was...
Tour was cancelled was originally scheduled on Ascension day and was replaced by premium panoramic train ride from Luzerne to Interlaken. Train ride was nice with good views despite intermittent rain. However, tour guide Juliana, who took us on the tour was late for 15 minutes. The fact that Swiss train never miss its timing, there is no excuse for a tour guide to be late. I guess booking a tour on a Swiss holiday may be risky as it may not run as planned. Despite the panoramic train ride and tour is more costly as a replacement, we already booked a tour a similar route on a second day. It is also tough to make plans few days in advance.
事業者からの返答
Dear guest,
Thank you for your feedback.
To clarify: the guide’s 15-minute delay was caused by a train disruption, and we were in direct communication with you throughout. Given the circumstances, we feel this point deserves context rather than being presented as negligence.
We do, however, feel it is important to be candid — the behaviour you displayed during the tour was not what we expect from our guests. We would encourage you to reflect on this, as on future tours with any operator, such conduct may result in you being removed from the tour entirely.
There is also no excuse for the lack of respect shown toward the other guests. The guide asked you multiple times to remain seated in your assigned seat, yet you repeatedly ignored these instructions, moving between seats to take photos and record videos, while also placing a tripod in the middle of the train aisle. This created discomfort for both the other guests and regular passengers on board. In Switzerland, public transport operates with clear standards of conduct and consideration for fellow passengers, which all travellers are expected to follow.
The upgrade to the panoramic train journey was offered as a genuine gesture of goodwill, at our own cost. It is unfortunate that it was not appreciated — in hindsight, it was clearly extended to the wrong person.
We wish you all the best and safe travels!
It’s more of a relaxing...
It’s more of a relaxing day. Laid back & casual.
The stop for lunch needed to be longer. No fault of tour guide- restaurant was slower so we didn’t see much in that town. Didn’t realize that part of tour was by bus; but that was fine. Our guide was a lovely; informative & friendly and wants to know about us as well.
事業者からの返答
Thank you very much for your kind review. It was a pleasure hosting you. Have a safe trip back home :)