I never received the entry tickets for Pena Palace. The only document I received was a ticket voucher. It was not until I attempted to enter that I discovered what I had was the voucher for the tickets and not entry tickets. No one at Pena Palace could help me and I received no reply when I messaged customer support. I was able to contact someone through telephone who apologized on the "operator's" behalf. By that time, my entry window had ended and their were no more entries available for that morning. It was very disappointing.
事業者からの返答
Thank you for bringing this critical issue to our attention. We are deeply sorry to hear that you only received a voucher instead of your actual entry tickets, and that the lack of responsive support caused you to miss your timed entry window for Pena Palace entirely. Missing out on your visit after traveling to Sintra is completely unacceptable.
Failing to deliver valid entry tickets, combined with unhelpful messaging support during your entry window, represents a severe operational breakdown on our part.
Because you were denied entry due to a non-delivery of valid tickets and a missed entry window, we urge you to contact our customer support management team directly with your booking reference.
4
469jodies
September 22, 2026
Never received tickets
Never received tickets, tried to contact customer service. Will be contacting for a refund.
Got to Sintra and couldn’t get in so had to re buy tickets
事業者からの返答
Dear Customer,
Thank you for bringing this critical issue to our attention. We are deeply sorry to hear that you never received your tickets, were unable to get assistance when reaching out, and had to pay out of pocket to repurchase tickets upon arriving at Pena Palace. Having to manage ticket delivery failures on the day of your visit is completely unacceptable.
Never receiving your purchased tickets and being forced to pay twice represents a severe operational failure that we take extremely seriously.
We urge you to contact our customer support management team directly with your booking reference and receipt for the repurchased tickets. We will immediately escalate your case to ensure your original purchase is fully refunded and that our team reviews the delivery failure with our local operations team.
J
julian_t00
September 16, 2026
Worst tourist experience ever
The worst tourist experience of my life. So over crowded, lots of waiting in line. The timed tickets were a farce, we were still waiting in line half an hour after our time! Once in the palace, you are herded through, you get a quick look at each room before the people behind you are pushing you through.
It was a truly horrible experience, and I would advise against going. Just look at some pictures on Google, and save the hassle.
Q
Q8949VUmatteop
August 24, 2026
Nice visit, to be planned carefully.
The visit is very evocative and an absolute must-do. In terms of "experience," I don't have much to say, since I simply purchased tickets for admission. It is bizarre that from the purchase, made weeks before the trip, the delivery of the tickets was only carried out the day before the scheduled visit, although this circumstance was foreseen and reported (not clearly enough) by Booking, the portal through which I booked. Therefore, pay maximum attention if you book with Booking: the Booking receipt will not allow you to access the Palace, but the actual tickets will be delivered via email the day before. In the email to which the tickets are attached, there is a detailed explanation from the operator regarding the times required to access the Palace, which must be strictly respected for logistical reasons. In these respects, the assistant was precise.
事業者からの返答
La ringraziamo davvero molto per aver condiviso la sua esperienza con così tanti dettagli utili! Siamo felici che la visita sia stata suggestiva e che abbia apprezzato la precisione della nostra operatrice nell'inviare le istruzioni dettagliate per l'accesso. Trattandosi di un monumento molto richiesto, la consegna dei biglietti ufficiali con il relativo orario avviene nei tempi previsti per garantire una gestione logistica ottimale. La sua raccomandazione sui biglietti per il Palazzo e Parco di Pena a Sintra sarà senz'altro di grande aiuto per i prossimi viaggiatori. Speriamo di poterla accogliere di nuovo presto per un'altra splendida avventura!
R
RO093
August 14, 2026
Stunning.
Worth a visit just for the gorgeous park and walk up to the palace. Absolutely stunning.
事業者からの返答
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed the gorgeous park and the scenic walk up to Pena Palace. The lush gardens and surrounding grounds in Sintra are truly magical, and we are so glad they made your visit so memorable. We appreciate your review and hope to welcome you back again on your next trip to Portugal!
6
684ede
August 10, 2026
Tourist slaughterhouse
The palace and the gardens are worth it but it is overcrowded, in line, in short, the more you pack them in, the more you get rich... very sad... way too expensive for the time spent... better to try off-season?
事業者からの返答
Merci d'avoir pris le temps de partager votre avis avec nous. Nous sommes désolés de lire que la foule importante et le tarif n'ont pas été à la hauteur de vos attentes lors de votre visite du Palais de Pena et de son parc. Le domaine de Sintra est en effet une destination très prisée, et l'affluence en haute saison peut malheureusement impacter la fluidité de l'expérience. Votre suggestion de privilégier une visite hors saison ou d'opter pour les premiers créneaux du matin est tout à fait pertinente pour profiter du site plus sereinement. Nous transmettons vos remarques à notre équipe afin de continuer à sensibiliser nos voyageurs sur les périodes de forte fréquentation.
E
EnnoKroesen
August 10, 2026
Don't do that.
Expensive maps, lots of waiting, nothing to see. Rarely visited such an overrated attraction.
事業者からの返答
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons zeer te horen dat uw bezoek aan het Park en Paleis van Pena niet aan de verwachtingen heeft voldaan en dat de wachttijden en de entreeprijs tot teleurstelling hebben geleid. Sintra is een ontzettend populaire bestemming, waardoor het op het terrein helaas erg druk kan zijn, wat ten koste kan gaan van de beleving. We nemen uw feedback over de wachttijden en de prijs-kwaliteitverhouding uiterst serieus en nemen dit mee om de informatievoorziening voor toekomstige bezoekers te verbeteren. We hopen dat u ondanks deze ervaring toch heeft kunnen genieten van uw verdere verblijf in Portugal.
S
sophiabS6865ZJ
August 4, 2026
No Tickets, Lost $60+, Book Somewhere Else
Take this as your sign to NOT BOOK and listen to all the bad reviews! My experience with this seller was horrible. I never received my tickets, just the voucher!!!
The admission fee is overpriced (original tickets are €20)! Get your tickets somewhere else.
The policy states that the seller will send the tickets over WhatsApp within 20 hours of the trip. The cancellation policy states that returns must be made within 24 hours of the trip. This means that if you do not receive the tickets, you cannot cancel and get your money back! I attempted to contact the seller myself over WhatsApp through texts and calls, and never got a response. Would love to report this seller as a scammer and receive my money back for voucher #1431424399
事業者からの返答
We are truly sorry to hear about your experience and understand how frustrating it must be to deal with communication issues regarding your entry tickets. Our ticket option is designed to offer reserved access for Pena Palace and Park when original allocations sell out, but we recognize your disappointment regarding the pricing structure and delivery process. We take reports of unreceived tickets and unreturned messages very seriously, as this does not reflect the standard of customer care we aim to provide. Your feedback regarding the contact window and cancellation policy has been escalated directly to our customer service support team to investigate what occurred with your voucher. We appreciate you bringing this matter to our attention so it can be properly addressed.
P
Passport61572118654
August 3, 2026
Average
A bit expensive for the castle tour. Not much of anything exceptional inside and a fairly quick visit. The castle grounds and the park, accessible with the park ticket only, are sufficient.
The provider chosen by Tripadvisor at the time of booking informed us the evening before by email that our tour appointment had been moved up by 1 hour. We had to reorganize our day because we had planned other things, and that without any way to understand why!
事業者からの返答
Merci d'avoir pris le temps de partager votre avis suite à votre visite du Palais de Pena et de son parc. Nous prenons bien note de vos remarques concernant l'expérience à l'intérieur du château et sommes ravis que vous ayez apprécié la beauté des extérieurs. Nous regrettons profondément l'inconvénient causé par la modification de dernière minute de l'horaire de vos billets d'entrée, et nous comprenons parfaitement votre frustration quant à la réorganisation de votre journée. Vos commentaires ont été transmis à notre équipe opérationnelle afin d'optimiser notre communication et d'éviter que cela ne se reproduise. Nous vous remercions pour votre retour constructif qui nous aide à améliorer la qualité de nos prestations à Sintra.
J
jamietQ5720LB
August 2, 2026
Bad because it was on the day
On the 5th July 2026 we travelled there but when we got we were told it was closed due to fire risk and haven't received a refund
事業者からの返答
We are truly sorry to hear that your visit on July 5th was disrupted by the unexpected closure due to elevated fire risk in Sintra. While safety closures for Pena Palace and Park are mandated by local authorities during extreme weather conditions and are beyond our direct control, we completely understand your frustration regarding your pending refund. Guests should never be left without a resolution when an attraction is closed by official decree. We take this matter very seriously and have escalated your review to our support team to verify your booking details and process your refund as quickly as possible. Thank you for bringing this to our attention, and we apologize for the delay and inconvenience caused to your travel plans.
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