シントラ・ペナ宮殿と公園はラインチケットをスキップ

Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fabulous experience at Pena Palace and that clear communication from your host made your journey so seamless. It is fantastic to know that using the skip-the-line tickets allowed you to bypass the long queues and enjoy your visit to the palace without unnecessary delays. We appreciate your helpful tip for fellow travelers on asking the on-site staff for direction upon arrival! Thank you for choosing our tickets for your trip to Sintra, and we hope to welcome you on another memorable travel adventure in the future!

We are truly sorry for the frustration, last-minute schedule disruption, and lack of clarity you experienced with your booking. Receiving a late change notification for your time slot—and then feeling confused about what was included in your ticket—is entirely unacceptable and falls far short of the smooth, reliable service we strive to provide. We want to clarify how our ticket fulfillment and pricing work: Timed Entry & Availability: Due to strict daily capacity limits set by Pena Palace, entry slots can shift unexpectedly when local supplier availability changes. Pricing & Inclusions: Our digital tickets include guaranteed advance reservation fees and customer support to secure entry when tickets are often sold out at the gate. However, we strictly ensure that all product descriptions clearly reflect what is being purchased—whether it is entry tickets or a guided experience—so there are never any unexpected surprises on site. Because of the last-minute rescheduling and the gap in communication regarding your entry time and ticket details, we want to make things right. Please reach out to us directly through the messaging feature on your Viator booking. Our support team will review your account under our service recovery policy and process a refund to address the service failure. Thank you for bringing this to our attention. Your feedback is vital as we work to improve our booking communication and ensure clear expectation-setting for all our guests visiting Sintra.

Thank you so much for your lovely review! We’re delighted to hear that you and your wife had such a wonderful experience at the Pena Palace and Park. Our guide always aims to make each tour feel personal and memorable, and it’s great to know their knowledge and warmth made your visit extra special. We truly appreciate your recommendation and hope to welcome you on another tour soon!

Thank you for your enlightening feedback. We are truly fascinated by your discovery that “Skip the Line” does not, in fact, mean “Skip Security.” Unfortunately, even our tickets cannot bypass government-mandated security checks — but if you ever find a provider who can, please do let us know, as we’d be eager to learn their magic. Also, it’s interesting that after being “put in the same line as everyone else,” you still found the Castillo staff and the Castillo itself “fabulous.” So, to clarify: the monument and its staff were excellent, but somehow the tickets that got you there were of “no added value”? Quite a mystery. Finally, our product page clearly mentions that a tour guide is not included, so we’re puzzled as to why you were waiting to be “met by someone.” Perhaps next time, purchasing a guided tour instead of an unguided entry ticket will help avoid this confusion. But thank you again for your review — For future travelers, please do read the inclusions before jumping into booking an experience.

Thank you for your feedback. Just to clarify, the “fast track” access is included in your ticket, and instructions were sent to you by email before your visit. We’re glad you enjoyed the palace and gardens, though it seems the information we provided may not have been fully reviewed. We’ll continue improving clarity, but the service you purchased was exactly as described.