If I could give this tour a zero I would. Tour was scheduled for 2pm. We made our way to Old Dubai City and spent 73 Aed to get there. We were on time. We waited and waited no guide. We called , we messaged no guide. We finally did our own thing at 2:45pm. Very disappointed as we were looking forward to this tour.
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Eduardojaneiro
February 13, 2025 · via Tripadvisor
Walk like a local
Hisam Was a good tour Guide he show is the other the old Dubai with a touch of a local. Besides of the historical information he spoke about life in Dubai for common people has a great experience.
Thank you
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Nfamil
January 27, 2025 · via Tripadvisor
Awful Experience and Scam Tour Guide
I regret to say that my experience with this tour guide was utterly awful, and I feel compelled to warn others. This tour guide became increasingly aggressive and insisted we pay him extra money despite the tour was booked under a free tour platform. The guide rushed us through only a few streets.
At the beginning of the tour, the guide was friendly but soon became aggressive when it was time to discuss payment, the guide insisted that additional payments were required, despite this tour was only tip based tour.
After offering him a tip, he demanded more money. He forced us that we go to a nearby ATM cash machine to withdraw more money under duress. This was not only completely inappropriate, but also deeply unsettling. When questioned him, he became hostile, pressuring making us feel unsafe and even threaten us that he would call the police.
The situation escalated when the guide demanded and coerced into withdrawing money from my account to pay him.
The tour guide followed me to the ATM, continued to pressure me, and displayed threatening behaviour when I hesitated to comply. He even followed us to the cash machine and stood there while we withdrew money, which was a very distressing experience.
This was not only a scam but also an abuse of trust and power. No one should have to deal with this kind of behaviour while on holiday, and I would strongly advise others to steer clear of this tour and this guide in particular.
Please be cautious and always double-check the terms before booking any tours to avoid being taken advantage of like we were.
事業者からの返答
I’m sorry to hear that you were unhappy with your experience. However, I’d like to clarify what actually happened.
The tour lasted over 2.5 hours, during which I guided you and your daughter through key cultural and historical areas. As clearly mentioned on my tour page, the expected tip range is normally between €15–€50 per person. At the end of the tour, you gave me 20 dirhams (approximately $5.50) for both of you, which is significantly below the stated . When I kindly pointed this out, you mentioned that you had not seen this information. To ensure clarity, I showed you the details on my booking page and even asked your daughter to read it aloud for verification.
Additionally, during the tour, I paid for your water, tea, and a boat ride for both of you as part of my effort to enhance your experience. Despite this, you still offered an amount far below the minimum stated on my page. I simply reminded you of the expected contribution, and you voluntarily went to the ATM to withdraw the remaining balance. I even walked you back to the metro station to ensure you found your way safely.
At no point was there any aggression or coercion—only a fair request for the minimum contribution clearly stated before booking. I always strive to provide an excellent experience for my guests, and I regret that you felt otherwise.
Wishing you safe travels ahead.
V
Venture14526718684
January 16, 2025 · via Tripadvisor
A cool pleasant fun evening walking tour with an excellent Hisam
Hisam was an excellent walking tour guide and a friend. He was patient, explained the history of seef and the markets, took us on an Abra tour (and he even paid for it) and allowed us to try and experience the markets at our own pace while explaining the sights and attractions. We did the evening tour and it was cool and pleasant. Hisam was also encouraging us to take pics and he was happy to click it for us. We met some nice folks as a part of the walking tour. Overall an evening well spent. I will love Hisam to do more tours. It was a tip as you like tour and Hiam was absolutely fine with whatever the participants chose to tip. It was super comfortable. (folks please tip well, its worth it). Hisam - would love to meet you next time we are in Dubai
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chrisrD8122JH
January 5, 2025 · via Tripadvisor
Awesome Old Market Experience
Hisam is a fantastic guide, who has the ability to fascinate his guests with his big knowledge about Dubai‘s details and a thrilling style of storytelling. We are very thankful for the tour an would recommend it to everybody to book this tour with him.
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YossMontes
December 30, 2024 · via Tripadvisor
I'd repeat with him!!!!
We had an absolutely wonderful time with Hisham on his tour of old Dubai! 🕌✨ He took us through the charming markets, like the Gold Souk and the Spice Market, where every detail was simply fascinating. 💎🌿 Hisham is so friendly and approachable, making the whole experience feel easy and enjoyable. 😊 It was truly a magical day, and we would recommend his tour to anyone visiting Dubai! 🌟👌
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mvizmar
December 30, 2024 · via Tripadvisor
Great experience in Old Dubai
🌟🌟🌟🌟🌟
Hisham offered us the most amazing tour through the old center of Dubai! 🕌✨ We explored all the different markets, including the Gold Souk and the Spice Market, which were absolutely charming. 🌟🌿 The experience was truly delightful, and we had such a wonderful time. HeSham is incredibly approachable, knowledgeable, and made the tour even more enjoyable. 😊🌍 We highly recommend his services to anyone looking for an unforgettable experience in Dubai! 👌💛
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marcohY6089UZ
December 19, 2024 · via Tripadvisor
Highly recommended!
He is a good Guide with a lot of information about the history, where to buy stuff and good tips.
Thank you for the great Tour, Hisam.
K
Karineozaslan
December 14, 2024 · via Tripadvisor
best tour guide in the city.
Hasan is the best tour guide in the city. He explained all the curiosities of Dubai’s old town and all the hidden secrets. He was very kind and super friendly. I recommend him 100%. Thank you so much, Hasan, for this experience!
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J4709KPsahils
November 17, 2024 · via Tripadvisor
Enjoyed the service
We loved exploring the Al Fahidi Historical Neighborhood with Hisam. He gave us a deeper appreciation for the culture and history of Dubai. Highly recommend.