ロンドンからドーバー城を経由してドーバー港までのクルーズ前ツアー

This was the worst Viator tour I have ever been on. It was supposed to include admission to the Dover Castle and Battle of Britain memorial. Even though we showed the driver our tickets which clearly showed the Dover Castle entrance fee was included, they made my husband and I pay their company an extra $60 ($30 each) to get into the castle. The driver call his boss who said we had to pay again if we wanted to see it and sent me a link to pay the extra amount. (Even after I emailed her screenshot of my tickets saying tickets were included). While driving to the Dover castle, I message chatted with a representative from Viator who said she was opening a claim against them. I just hope that when Viator finishes investigating , I am reimbursed. Before going to the castle, and with no restroom stops, we got to The Battle of Britain Memorial and had to pay another 6 pounds each to get into the memorial in order to use the restroom. The driver was nice, but seemed unfamiliar with the excursion and provided no narration.

It was great to walk around the castle grounds and see the view out to the sea/channel. We did this tour in combination with a ride to the cruise ship from London. We were picked up promptly for the driver and started the tour. He really enjoyed talking about his country. We stopped at the world war 2 memorial and it was really cold due to the wind coming off the water. The views from the castle are breathtaking. It was cold by the castle also but still a worthy visit. Transportation from London to the port is expensive so we opted to include this tour with the ride to the port. Worth the money.

We were picked up at our hotel in London to be driven to Dover Cruise Port for a two week European Cruise. The stress was lifted from our shoulders of how to get to our ship in time. As a bonus, we opted to stop at the Dover Castle. We had plenty of time to spare.

+6

The bus got stuck in Ferry Traffic we did not have tickets to get admission to Dover Castle so he dropped us off early at the cruise terminal, very disappointed in not being able to go and view the castle.

Viator should be ashamed of itself with its “Pre-cruise Tour from London to Dover Port via Dover Castle”. After paying $543.67 for 2 adults and 1 child, we absolutely felt had due to Viator’s DELIBERATE, false advertising and deceptive language of “via” the Dover Castle. We realize the Castle ticket was not included, but there was absolutely nothing “via” about this tour. Yes, we could look up (WAY UP) in the distance to vaguely see the Castle, but Viator is straight misleading people with this offering. I urge you, do not waste your money on this. We could’ve paid less for a private transfer and been happier.

U still need to pay ticket to enter Dove casltle. The term tour is misleading! Should be label as transportation only

Unfortunately, our experience with this transfer was not the best and not what we had expected, especially the optional Dover Castle visit portion. We had been notified by the company two days earlier, after contacting them for a hotel pick-up time, that we would be collected between 8.45 - 9.15am. The morning of the actual transfer we were sent a message from the driver that he'd be arriving at 7.20am...we didn't even see this message until 7.10am but by some miracle we were actually fully packed and about to come downstairs for a relaxed breakfast before our transfer to Dover! The driver had no idea why we'd been told this later collection time. The vehicle was clean and well maintained and easily stored our luggage and that of the other couple who was using this service also. The driver drove very professionally on the entire two hour journey and arrived at the Dover Castle well before opening time. This is where our other issue arises. We were under the impression from the details of the service on the website, that we would have approximately 2 hours at the castle before being dropped at the cruise terminal. Maybe the trip from London was extra quick because it was a Saturday morning and traffic was lighter than expected, but we were dropped in the castle carpark 40 minutes before the opening time to the castle at 10am and was told he'd be back at 11am to collect us where we had been dropped off. This then gave us a maximum of one hour to explore the castle (included in this time is the actual walk up the quite substantial hill and then back down again because the ticket office is in the carpark not up at the castle). This was nowhere near enough time and very disappointing to say the least especially as there was no rush to be at the cruise terminal because the transfer company knew the ship's departure time was not until late in the afternoon. To us, it seemed like the driver was needing a quick return to London for some reason. In fact, we had previously also booked a return transfer from the port back to London after our cruise but this had been cancelled a few weeks before our departure date due to, we were told, a shortage of drivers. Perhaps this issue had some impact on the driver's apparent rush to need to return to collect us from the castle. If this is at all usual for this optional extra, I would not recommend it as value for money. We saw very little of the castle, and could easily see that the extra hour that we expected to have had would have made a big difference to the entire experience. Overall, I think we should have just used the car service to transfer to the port and then make our own way up to the castle after checking in for our cruise.

Great experience. Our driver/guide was friendly and informative. The stop for the British memorial was good and the castle in Dover was fun

Driver was great. Very informative, helpful, friendly and efficient. He’s very good at his job. Also very punctual

Loved this Tour. Pick up from the Hotel was great, took a tour from Victoria Station and this was was much better. There was a 2 hour delay in the pick-up due to protests and street closures but we were keep informed of what was going on. Bus was very clean and confortable.