バンフ: ゴンドラと温泉と三湖を巡るツアー

I was messaged 10 pm night before that I was the only passenger for the tour and it was cancelled. I was told i could cancel but it was already 10 pm and i could not book anything for the next day so I went to the meeting point and joined the bus but it turned out that there was a family of 3 who had the same tour booked and was told the same. We followed the driver to Bangf who dropped us off at a local bus stop to reach gondola and we planned our day in Banff on our own. He picked me up at the meeting point around 8 pm to bring back to calgary after the was done with the tour . This was 1 st ever negative experience with Viator over years. 1. Problem 1. Late notification of cancellation 2. Wrong info i was the only passenger and they could not operate the tour ( there were 3 other people). 3 poor tome planning .

Very good guide. We visited several sites that we would have not visited otherwise on our own. The guide was also flexible with our Banff visit where he separated the group in two: gondola and Banff town for those that did not want to go to the gondola.

Don’t count on getting picked up on scheduled time and getting communicated with about changes. We were picked up two hours late and my family started our trip so negatively, they regretted coming. The only pluses was our guide was excellent. Viator said they emailed us of pickup change, but I still can’t find any such email. We got up at 6:00am but weren’t picked up not until near 10:00am. This really deserved a prior call so we could have Rested after a long flight. My family was not happy until our guide made up for it by being so good.

Inder was very hospitable. He was also very understanding when I can do our timings from location to location. I have a 5-year-old and so we always try to stick to the timeline but we were always a few minutes over our meet up times and still found a way to make it home on time. It's an amazing experience to go on this tour and I recommend it again!

Great tour guide. Wonderful photo ops and highly recommended. Knowledgeable tour guide was very friendly.

Our first time to Banff, it snowed, and some of the roads were closed. We were unable to reach some of the locations on our excursion. Our guide was very accommodating with taking us to other destinations that were just as spectacular. The Gondola ride was definitely worth the experience. Absolutely gorgeous and breathtaking views from the top. Our guide, (sorry I can’t remember his name), was very very friendly, patient and kind. The trails we walked sometimes were slippery from the snow. He made sure we had safe footing at all times. It was a challenge. Thank you for keeping us safe.

We had a terrific driver who took great care of us during the day. We booked the trip expecting the gondola and hot pool, however both were closed and we expected a similar experience to replace them. It was disappointing to not have that experience since it was the prime attraction that was purchased.

This was an excellent breathtaking amazing experience to see a lot of lakes from Banff national park.our tour guide/bus driver Vikrum Kunar was kind professional friendly and excellent in the entire trip really 14 hours total which is exhausting but very fulfilling our bucket list Thank you Mr Kumar and TripAdvisor for this wonderful experience highly recommend-Avel

Unbeatable price - to see all. Worth of the price. 100% suggest to take this tour- you will love. The driver Inder was great. Love this tour with beautiful memories.

To start I want my money back. This tour provided really nothing it stated it was going to. From the pick up spot we were herded into a group by a third party in some white panel van. Our driver arrived late by 15-20 minutes. Once inside the van for the tour, we were told I drive you to Banff. The first stop of the tour was at an A&W on the side of the highway. Driver had to buy water. He stated this would be a 10 -15 minute stop trying a half hour. He bought 48 bottles of water and threw them in the front of the van. At no time did he really speak during the tour. The only.information the guide shared was about Two Jack Lake. He shared the lake was named after two jacks that worked really hard. The confusion when we arrived in Banff for the gondola was not easily erased. We chose to do the gondola even with an extra cost of 205 bucks for 2 people well over the suggested extra cost. The guide said he would help us book tickets, then said you go up to ticket desk and say this. There was some confusion so he did eventually come up and instructed us to come back in one hour. We were down in time. We were rushed over to the hot springs and told to hurry and see the pool. We paid for tickets that were never provided to us and we were not given time to use the pool. We were to stop at the Banff sign but I guess they did that with those who chose not to do the Gondola because we did not get to do this. Paid too much for a tour that was extra for everything. Unclear instructions from the guide and when we tried to clear things up he was very rude and dismissive. His driving was scary and his English was very limited. On the way back to the drop off spot he talked on his headset the entire time, not adressing any of the participants. We lost 2 people on this tour. One refusing to get back on the bus because of the drivers ignorant behavior. Please don't use this tour company. This tour company has a lot to answer for.