The best experience in Iceland! Each spot got better and better, thanks to our guide we viewed many areas and points of interest 🗺️ We highly recommend this tour!
事業者からの返答
Thank you for such a fantastic review! We’re truly happy to hear that each stop made the experience even better and that our guide helped you discover so many memorable places along the way. It means a lot to know you’d recommend the tour. We’d love to have you back in Iceland someday for more unforgettable adventures!
M
Michael_B
August 25, 2026 · via Viator
One of the excursions we...
One of the excursions we have ever been on through Viator. Our guide, Rafael ("Rafa") knows his way around the Diamond Circle and built in a special stop that was magical. I would take another excursion with him without hesitation.
事業者からの返答
Thank you for such a wonderful review!
We’re especially happy to hear that Rafa turned your Diamond Circle adventure into something truly memorable. His local knowledge and personal touch clearly made a difference, and we love hearing that the unexpected stop became one of the highlights of your day. We’ll be sure to pass your kind words along to Rafa, he’ll be thrilled to know you’d happily join him again.
We hope to see you back in Iceland for another unforgettable journey!
P
PAULA_P
August 24, 2026 · via Viator
Very long day but lots of...
Very long day but lots of lovely and amazing scenery. The guide spoke mostly Spanish other guest were Spanish speaking. We had no idea about the abundant flies at the lake and falls . They made that part almost unbearable.no fault of the tour but would have bee good to know.
事業者からの返答
Thank you for taking the time to share your thoughts!
It’s great to hear that the incredible views made the long day worthwhile. We’re also glad you got to experience the tour with a Spanish-speaking guide. Your feedback is appreciated.
K
Kent_F
August 22, 2026 · via Viator
Lots of good stuff to see
Two huge waterfalls, thermal springs, and scenery to die for. We saw the surface of Mars and Jupiter, I think. Our guide Raphael was great. He was alert enough to realize the tunnel back to the ship was backed up, and took the “old” route over the mountain, which was scenic also. They watch the clock to make sure they’re on time. Long day, but definitely worth it.
事業者からの返答
Thank you so much for sharing this! We’re really glad you enjoyed the scenery and the whole day. We’ll definitely pass your kind words on to Raphael. We hope to see you again in Iceland!
P
PaulaP3132
August 18, 2026 · via Tripadvisor
Akureyri Port: Small Group Diamond Circle Express Shore Excursion
Rafael was amazing! He was incredibly flexible with our small group and even made a few extra stops that weren't part of the original itinerary because we had such beautiful weather and wanted to make the most of our day.
One of the highlights was seeing puffins at a lookout that wasn't included in the tour. It was an unforgettable experience and a wonderful bonus to an already fantastic day.
Rafael was knowledgeable, informative, and genuinely friendly throughout the tour. Despite it being a full-day excursion, everything was very well organized, and we returned to the ship on time with no concerns.
I highly recommend this tour and Rafael as a guide. He truly went above and beyond to make our experience special. ⭐⭐⭐⭐⭐ Paula
事業者からの返答
Thank you so much, Paula for your glowing 5‑star review! We’re thrilled you had such a fantastic day and that Rafael’s flexibility, knowledge, and genuine friendliness made the experience unforgettable. It’s wonderful to hear how the extra stops and puffin sighting added to the adventure. Your recommendation means a lot, and we look forward to welcoming you again.
A
AnzoomorAndy_N
August 12, 2026 · via Viator
The driver and...
The driver polite and knowledgeable… made up with the company’s shortcomings.
Our tour depart time originally was supposed to be 10am and they changed it to 9am. We made it to the bus at 8:45 only to find the bus left at 10 am anyways.
Sent emails and no response which is NOT good customer service!
Previous day trip with the same company was supposed to be small group but instead the tour ended up being a full large bus of 60 persons.
事業者からの返答
Thank you for sharing your feedback and rating. Your comments are valuable to us, and we’ll continue working to improve the overall experience. We’re grateful you joined us and hope to welcome you again for future tours.
S
Stephanie_A
August 8, 2026 · via Viator
Last minute tour change
Did not get to do this tour as last minute changes from a small, intimate group was then "overbooked"?? so it was offered in a large group with large bus.
Went from max group of 19 to large 65.
I did not wish to do this. I paid extra specifically for the more private, less crowds and more intimate experience.
This was all emailed that was received only night before so that prevented a back up excursion, which was disappointing. I just walked the town of Akureyri instead. Enjoyed the little town and the botanical gardens were great.
Best I can say is for this tour experience, is they did offer a full refund to those of us who did not wish to participate...although I have NOT received my refund yet, so depending on response time to this, will determine if I would give them a higher rating "overall".
It was just a huge bummer, as it looked like it would have been a great tour.
NOTE: If you don't mind impersonal & large crowds and didn't care about the extra money spent for small Group experience then I guess it wouldn't bother you to adjust to the changes.
For me personally, it was not what I paid for, nor how I wished to experience this location.
All the rest of my tours/excursions (was in Iceland for 13 days) were great and no issues with receiving what I had booked so not sure what happened at this port.
It is what it is now. I just hope they honour my full refund & in a timely manner.
事業者からの返答
Thank you for sharing your experience. We’re very sorry the tour did not meet your expectations and that it left you disappointed. We truly value your feedback and will review it carefully to improve. Please rest assured your refund will be honored, and we appreciate your patience as we work to resolve this promptly.
N
Nancy_C
August 6, 2026 · via Viator
Very disappointed
Tour guide told us he is just a driver following the other van and don’t know anything. Indeed he really had no idea where we were going and therefore, had no information provided at all. People in this tour complained to the driver of the other van and he agreed to give us some info in the following stops to make us feel better. This is really not a tour. The first two stops like the pier and so call puffin in the cliff were all wasting time and after lunch, we finally get to the main attractions that make sense. We can totally skip those and concentrated on the rest to give us more time to enjoy the scenery of the waterfalls and lake.
事業者からの返答
Thank you for sharing your feedback. We’re very sorry the tour did not meet expectations. We understand how disappointing it must have felt. Your input is important, and we’ll review both our guiding standards and itineraries to ensure a more informative and enjoyable experience.
H
HOLLIS_M
July 22, 2026 · via Viator
Great experience
Overall the experience was fantastic. The guide was very knowledgeable about the area. He was very accommodating to all the guests and made sure that all of us had a wonderful time.
N
Nicole_A
July 21, 2026 · via Viator
We waited 40 minutes. ...
We waited 40 minutes. The guide and driver had no signs and did not look for us. Admonished us for being late repeatedly (we asked and asked). We were put on two buses. One a driver only-no tour guide. No narration. The other was Spanish speaking-not English. And his English was awful. He was insulting and dismissive. He gave no history or useful information. Only “feelings” and thoughts on nature. Each stop was delayed. At one point both buses struggled to make it through the mountains and everyone was worried that we would miss our cruise ship. We made it back an hour and 40 minutes late. The scenery was beautiful and that was the only saving grace for the day.
