Communication/Service
If you book a tour through a 3rd party make sure they are not booking you with {Amigo tours. Make sure the tour is with another group. Their communication and service is horrible
事業者からの返答
Dear Quest624505,
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations.
Providing clear communication and quality service is one of our main priorities, so it is disappointing to learn that you felt let down in these areas. What you describe is not the experience we strive to deliver to our guests.
We would appreciate the opportunity to learn more about what happened and review your case in detail. Please contact us directly, as your feedback is extremely valuable and will help us identify areas where we can improve our processes and customer service.
Thank you for bringing this matter to our attention. We hope to have the opportunity to address your concerns personally.
Kind regards,
Ramos, Quality Team
BEWARE - Don’t do this tour
The bus refused to let us on because we arrived late. Beware of this tour company “Amigo Tours”. They will not help you and will not let you board if you don’t arrive early. Now they are refusing to refund me either. I’m a travel agent and will ensure to never book my clients on this tour again. We ended up visiting the national park on our own and it was so easy and affordable. Highly recommend going in your own and enjoying a whole day at your pace!
事業者からの返答
Dear Diana,
Thank you for sharing your experience.
We would like to clarify that boarding was not denied arbitrarily. On the day of the tour, you arrived after the scheduled meeting time, and unfortunately the bus had already departed. As clearly stated in the booking confirmation and tour reminders, guests are required to arrive in advance to ensure a smooth and punctual departure.
This policy is in place to respect the itinerary and all guests who arrive on time. We’re sorry that you were unable to participate and appreciate you sharing your feedback.
Kind regards,
Ramos, Quality Team
