バチカン美術館とシスティーナ礼拝堂ガイドツアー＆列をスキップ

Thank you for the lovely review! We’re so happy to hear that Roberto made your tour special with his kindness, professionalism, and knowledge. We’ll definitely pass your kind words along to him. And we’re glad the skip-the-line option made your visit easier and more

Thank you for your feedback. According to our records, the tour took place as scheduled. During the visit, some participants chose to leave the group before the activity was completed due to other commitments. We understand that the experience may not have met your expectations; however, the scheduled service was provided as planned. Gyash Tours

Dear Customer, Thank you for sharing your experience. We are delighted that you appreciated the knowledge of our guide and the many details that enriched your visit to the Vatican Museums and the Sistine Chapel. We also appreciate your feedback regarding the audio quality of the headsets. Your comments are very helpful and allow us to check and improve this aspect of our service, especially in particularly crowded and noisy environments. We hope to welcome you again in Rome. Kind regards, Gyash Tours

Dear Customer, We are sorry that your experience did not meet your expectations. We would like to clarify that the price of the product you purchased does not refer only to the entrance ticket to the Vatican Museums, but also includes the guided tour and the related organizational services. For this reason, the cost is different from and higher than that of a simple entrance ticket purchased without a guide. Therefore, the service you booked included not only admission, but also the presence and assistance of the guide, which are an integral part of the experience and its price. We kindly invite you to reconsider the term you used, as we do not believe it is correct to describe as a “scam” a service that was regularly purchased and provided as described. We remain at your disposal for any further clarification. Kind regards, Gyash Tours

Dear customer, thank you for sharing your experience and for highlighting the value of the priority entrance and the knowledge of our guide. The tour is designed to provide a comprehensive overview of the most iconic highlights, allowing guests to make the most of their time and reach the Sistine Chapel as efficiently as possible. Many visitors appreciate this balance between a guided experience and the freedom to continue exploring independently afterward, just as you did, spending more time on the galleries and artworks that interested you most. We are glad the experience helped you organize your visit in the way that suited you best, and we truly appreciate your feedback. Gyash Tours

Dear customer, thank you for sharing your experience and we are truly sorry for what happened with the sending of the tickets and the instructions by email. The vouchers and all operational details are sent automatically by the booking platform to the email address provided at the time of purchase, but in rare cases delivery issues can occur (such as spam filters or typing errors in the email address); we fully understand the inconvenience and frustration of having to buy new tickets directly at the ticket office. As for the refund, this is handled according to the procedures of the booking platform used (for example TripAdvisor/Viator) and is not decided directly by our company. If you wish, you can contact us for any further clarification. Kind regards, Gyash srls