What an awesome time seeing Mr. Fuji and had an incredible driver/guide named Sato! He was incredibly knowledgeable and enjoyed all the places he took us. We so lucked out with the weather also! Mt. Fuji was just spectacular! I highly recommend booking a private tour. So worth it!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear you had such an amazing experience visiting Mt. Fuji and that Sato made your journey even more memorable with his knowledge and hospitality.
We’re also happy the weather cooperated so you could enjoy the spectacular views of Mt. Fuji at its best! Your kind recommendation for our private tours truly means a lot to us.
We look forward to welcoming you again on another adventure in Japan!
Warm regards,
Ikisaki Tours & Travels
S
Steven_H
April 4, 2026
Memories for a Lifetime
Our driver Bhalli was terrific. Message night before advising best to be picked up at 6am instead of 7.30am to make sure we got a amazing view of Mt Fuji and he was 100% right. Views & family memories for lifetime.
Bhalli is also a fantastic at taking family photos. Highly recommend Bhalli as your driver.
事業者からの返答
Thank you so much for your lovely feedback! We’re thrilled to hear that Bhalli helped make your Mt. Fuji experience so memorable.
Starting early was definitely a great decision, and we’re so glad you were able to enjoy the amazing views and create lifetime family memories together. Bhalli will be delighted to know that his guidance, care, and photography skills made such a positive impact on your trip.
Thank you again for your recommendation, and we truly hope to welcome you and your family back for another wonderful journey in Japan!
Warm regards,
Ikisaki Tours & Travels
J
Jeff_M
March 24, 2026
Great views
This tour has many choices but large distances. You can realistically only do Hakone or Fuji area. Or about 6 to 7 quick stops of both.
事業者からの返答
Thank you for your observation.
At Ikisaki Tours and Travels, we carefully design our itineraries to offer flexibility while ensuring a comfortable and enjoyable experience. Given the distances involved, we agree that focusing on either the Hakone area or the Fuji region allows for a more relaxed and immersive tour.
For guests who prefer a broader overview, we can also arrange a customized plan that includes approximately 6 to 7 brief stops across both areas. However, this option is best suited for those comfortable with a faster-paced schedule.
We would be happy to tailor the itinerary based on your preferences, travel pace, and interests to ensure the best possible experience.
J
Jessica_A
November 12, 2025
Disappointed
Our driver picked us up at our Fuji area hotel at 10:00 am with a drop off time of 3:00 pm.
We agreed to the following itinerary.
Suggested Itinerary (A)
10AM Pick up from Fuji area
Hakone Ropeway
Owakudani valley
Lake Ashi + Cruise
Hakone Shrine
15:00 drop off is in Fuji area
It took about two hours to drive to the Ropeway with a quick stop for gas along the way. I expect drivers to be better prepared! This only gave us about 1 hour 20 minutes to buy tickets and experience the Ropeway. There was not enough time for the Lake Ashi and Cruise. We had to insist on seeing Hakone Shrine as Sam was adamant that it would take too long and we should just take a walk by the lake for 20 minutes instead.
While Sam was a good driver, he is not a tour guide and only offered information if we had a question. When I asked if he usually worked alone or with a guide, he said that we would have had to request a guide ahead of time.
The tour information states that pick up in Fuji area is between 9:30 and 10:00 and drop off is between 3:00 and 4:00. If the tour begins at the latest time, one should not expect it to end at the earliest time. We also questioned why the toll roads weren’t taken. Google Maps said that it would have saved up to 20 minutes each way.
This tour over promised what was possible in the amount of time available.
事業者からの返答
Thank you very much for taking the time to share your feedback about your tour. We truly appreciate your comments, as they help us improve the experience we provide to our guests.
We are very sorry to hear that the timing of your itinerary did not allow you to fully enjoy all the planned stops. While travel times in the Fuji–Hakone area can vary significantly depending on traffic and weather conditions, we understand your disappointment that the schedule felt rushed but the driver were able to take to the route to hakone shrine so that you can enjoy the lake view from the car and we are sorry not to have experience the Lake Ashi cruise as originally expected.
Regarding the fuel stop and route choice, we apologize for any inconvenience. Our drivers are instructed to prepare vehicles before guest pick-up, and we will reinforce this standard with our team. In some cases, toll roads are avoided when traffic conditions or cost constraints do not significantly affect travel time, but we understand that in this instance, taking the toll route might have been preferable. We’ll ensure our drivers better communicate these decisions to guests in the future.
We also note your comments about the guiding aspect. You are correct that your booking standard does not include guided tour, though one can be arranged in advance upon request. We’ll make sure this distinction is more clearly explained during the booking process.
Once again, we sincerely apologize that the experience did not meet your expectations. We appreciate your valuable feedback and will use it to improve communication, scheduling, and service preparation going forward.
Thank you for choosing us for your Fuji–Hakone trip, and we hope to have the opportunity to serve you again under better circumstances.
M
Monica A
November 4, 2025
Exquisite experience
Wonderful experience
Our guide Adnan was very helpful during the entire trip, flexible and very friendly. We laughed a lot together.
事業者からの返答
Thank you so much for sharing your kind words! We’re delighted to hear that you had such a wonderful experience with Adnan. It’s great to know that his friendliness, flexibility, and sense of humor helped make your trip both enjoyable and memorable.
We hope to have the pleasure of welcoming you again on another adventure soon!
M
Melissa_L
November 4, 2025
Beautiful day
Communication from tour company was professional and organised. Driver was on time and car was clean and very comfortable.
Unknowingly we booked tour on the culture day holiday in tokyo which meant a visit to mt fuji on this particular day was popular with locals as well. This is a 10 hour tour which includes travel time. Meaning because of the traffic delays our time at mt fuji and surrounds was therefore limited at no fault of the company or guide. Adnan did a great job navigating us to see the sights within the time frame given. We were very lucky we had a beautiful, clear day at mt fuji and were able to capture some great photos of the cone.
There were many hours in the car to and from. Adnan, our driver and guide, was very friendly and had lots of good conversation and laughs. Even though it was a long day - we thoroughly enjoyed our tour and recommend Adnan who made the long day pleasurable.
事業者からの返答
Thank you for your kind review! We’re so glad you enjoyed your tour and appreciated Adnan’s friendly and professional service. Despite the holiday traffic, it’s great to hear you were able to enjoy clear views of Mt. Fuji and capture some beautiful photos. We truly appreciate your recommendation and hope to welcome you again soon!
A
armandorF9971EF
October 8, 2025
Awesome Mt Fuji Tour!
Adnan was a great tour guide, definitely would recommend for future groups that want visit, enjoy, and learn about Mt Fuji!
事業者からの返答
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with Adnan and enjoyed your visit to Mt. Fuji. Our team takes pride in providing memorable and educational tours, and your recommendation means a lot to us. We look forward to welcoming you and future groups on more adventures soon! 🌸⛰️
C
calisoul84
October 7, 2025
All the way up
We had an incredible Mt. Fuji day tour with Adnan as our guide, and we can’t recommend him highly enough! From the moment he picked us up at our hotel in Tokyo, Adnan made the entire experience smooth, enjoyable, and unforgettable. He took us to the iconic 5th Station and several beautiful spots around the mountain, sharing fascinating insights along the way.
Adnan was incredibly patient with our group of eight, never once did we feel rushed. He was warm, accommodating, and went above and beyond to ensure everyone was comfortable and having a great time. His calm and friendly nature made the day feel relaxed and fun from start to finish.
If you’re planning a Mt. Fuji tour, don’t think twice, Adnan is the guide you want. Highly, highly recommended
事業者からの返答
Thank you so much for sharing your wonderful experience! We’re absolutely delighted to hear that your Mt. Fuji day tour with Adnan was smooth, enjoyable, and memorable. Adnan and our entire team take great pride in creating comfortable, engaging, and personalized experiences for every guest, and your kind words truly mean a lot to us.
We’re so glad you enjoyed the scenic stops, insights, and relaxed pace of the day — it’s exactly the experience we strive to provide. Thank you again for recommending us so highly, and we hope to welcome you back for another unforgettable adventure in Japan soon! 🌸⛰️
S
shehrina
September 21, 2025
Customisable Mount Fuji tour
The entire tour was so beautiful, especially our driver Sam was very friendly and took us to the most eye catching spots around mount fuji from where the mount Fuji view was amazing. He managed the timing so well that we were able to cover up almost all the popular places. He even recommended us popular dishes to try from there. And their service was top notch, the driver always cared for our needs as we had a baby with us too.
事業者からの返答
Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a wonderful experience exploring Mt. Fuji with Sam. It’s great to know that you enjoyed the beautiful sights, local food recommendations, and the smooth, well-timed itinerary.
We’re especially glad that Sam made your trip comfortable and enjoyable, even with a baby in your group — our team always strives to provide attentive and caring service for every guest. Your kind words mean a lot to us, and we hope to welcome you and your family on another memorable journey in Japan soon! 🌸⛰️
H
Hazel_M
August 7, 2025
The Texans
Make sure to check weather. Bring cash. Bring a handheld fan and an umbrella. And more importantly, pack bottles of water.
事業者からの返答
Thank you for sharing these great tips! We really appreciate you taking the time to offer helpful advice for future travelers. Checking the weather and coming prepared with essentials like cash, water, and sun protection definitely makes the Mt. Fuji experience even more enjoyable. We’re glad you were well-prepared and hope you had a fantastic time on your tour! 🌸⛰️
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