I had previously been in contact with the service so saved the phone number of who I had spoken with, and I reached out upon our arrival, since we got in early, and he accommodated immediately.
事業者からの返答
Hi Micheal_Q
Thank you for your kind review! We’re glad you reached out when you arrived early and that we were able to accommodate you right away. We really appreciate your flexibility and your trust in our service. We hope to have the opportunity to serve you again!
C
Christine_P
August 23, 2026
Airport to downtown hotel
We booked the reservation ahead of our traveling. The flight we were on was delayed an hour. The driver was so gracious, courteous, and helpful when we met up for the transfer to our hotel. He was a great driver and we all appreciated his easy manner, comfortable seating and enjoyable conversation. We use this service again.
事業者からの返答
Hi Christin…
Thank you so much for your wonderful review! We’re delighted to hear that your driver was gracious, courteous, and helpful, especially with your flight delay. It’s great to know you enjoyed the comfortable ride and friendly conversation. We truly appreciate your kind words and look forward to providing you with another excellent experience on your next trip!
G
gizmo
July 30, 2026
Seamless Seattle Transfer
The driver reached out to let us know where to meet him, he was on time, courteous and it was a seamless experience. we were 7 pax with a lot of luggage which the vehicle was able to accomodate.
事業者からの返答
Hi gizmo
Thank you for your kind review! We're so glad to hear that your driver kept you informed, arrived on time, and provided a courteous, seamless experience. It's great to know our vehicle comfortably accommodated your group of seven along with all your luggage. We truly appreciate your feedback and look forward to welcoming you back the next time you're in Seattle.
L
Linda_C
July 16, 2026
Ride to Airbnb
This ride was okay. Not ready when we landed and not too much room for 5 people and luggage. Car was not the cleanest.
事業者からの返答
Hi Linda_C
Thank you for your feedback. We're sorry to hear that your experience didn't fully meet your expectations. We apologize that your transportation wasn't ready when you landed, that the vehicle felt cramped for your group and luggage, and that its cleanliness fell short of our standards. We appreciate you bringing these concerns to our attention, and we'll review them with our team to improve our service. Thank you for choosing us, and we hope to have the opportunity to provide you with a much better experience in the future.
S
Stanley_P
June 30, 2026
Reliable service, not private!
Great service at the cruise terminal. Stores luggage in van and drove to Airport with others. Very nice and informative driver.
事業者からの返答
Hi Stanley….
Thank you for your wonderful review! We're delighted to hear you had a great experience with our cruise terminal to airport service. It's great to know your luggage was handled safely and that your driver was friendly, informative, and made your transfer enjoyable. We truly appreciate your kind words and look forward to serving you again on your next visit to Seattle!
K
Karen_H
June 25, 2026
Accommodating of last minute changes
Our flights were earlier than expected as the airline made changes once we arrived at airport. They had no problem with picking us up earlier.
事業者からの返答
Hi Karen_H
Thank you for your feedback! We’re glad we could accommodate your earlier pickup and ensure everything went smoothly after your flight changes. We appreciate you choosing our service and hope to see you again.
A
Angela_B
June 15, 2026
Excellent Service
Our driver patiently waited as our plane landed, and we waited for slow luggage service. He was efficient and friendly.
事業者からの返答
Hi Angela_B
Thank you for your wonderful review! We’re glad to hear that your driver was there waiting for you, even with the flight arrival and luggage delays. Our team understands that travel plans don’t always go exactly as scheduled, and we strive to provide a stress-free experience from start to finish. We’re pleased that you found your driver efficient and friendly. Thank you for choosing our service, and we hope to welcome you again on your next trip!
E
Eric_C
June 3, 2026
Got me where I needed to go on short notice.
This was pretty simple need to get from the airport to the Port of Seattle the day before travel. I trust Viator for all my other travel needs, so decided to book the ride since it was kinda last-minute. It went well with the only minor unknown as I had to buy three tickets but there was no explanation but the total was less than an Uber so it all worked out. They were also able accommodate an earlier ride when my flight was early.
事業者からの返答
Hi Eric_C
We’re glad the booking process was simple and that everything worked out well for your airport-to-port transfer. It’s great to hear our team was able to accommodate an earlier pickup when your flight arrived ahead of schedule. We appreciate you choosing us, especially for a last-minute reservation, and we’re happy we could provide a cost-effective alternative to rideshare services.
Thank you for traveling with us, and we hope to serve you again on your next visit to Seattle!
A
Amber_B
May 4, 2026
Great service
The shuttle and the driver were great!! He texted me right after we landed on the runway, and met us at the baggage claim with my name posted. It took over an hour to get all 15 of us situated but he was patient and helpful. I highly recommend him!
事業者からの返答
Hi Amber,
Thank you for the wonderful review!
We’re so glad to hear everything went smoothly from pickup to drop-off. It’s great to know the driver stayed in touch, met you at baggage claim, and took the time to make sure your entire group was comfortably situated.
We truly appreciate your patience with a group of 15, and your recommendation means a lot to us.
We hope to serve you again in the future—thank you!
C
Christina_Q
October 1, 2025
Never again
Upon disembark we received a text stating pick up location, upon arriving to indicated spot "wrong location", secondly one way in seattle app reservation does not ask for drop off location driver assumed everyone going same place "airport" we had to tell him right on the spot about our drop off location. Vehicle not to standard they pack your luggage to the max, third on the spot cash payment for those who did not pay online was cheaper than online, driver took cheaper ride payments for those who didnt make ride reservation, we paid more online. Although we made it to drop off location , we will never utilize this company again no matter what others say about their excellence. Old vehicles they pack people and luggage in their vehicle to the max. So for those in need of ride from cruise go with someone else.
事業者からの返答
Hi Christin.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide clear communication regarding pickup locations, accurate reservation details, and comfortable, fairly priced transportation for all guests.
We appreciate you bringing these concerns to our attention, as feedback like this helps us review our processes and improve our service. While we’re glad you were safely delivered to your destination, we regret that the experience fell short. Thank you for taking the time to leave a review.
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