Honestly, this tour to Isla Mujeres was incredible. We chose the second schedule, and it was the best decision because on the way back we were able to enjoy a spectacular sunset in the middle of the sea. One of those moments you never forget. The weather was perfect all day: not too hot, nor strong winds, just a very pleasant atmosphere. The drinks were always cold, the atmosphere was great, the music was very fun, and the crew was super friendly and attentive the whole time. The snorkeling was also beautiful, with crystal clear water and many fish. We also loved the beach club. Very relaxing, good food, and the perfect time to enjoy the beach and simply disconnect. It is definitely a tour worth taking if you visit Cancun or Isla Mujeres. You relax, have fun, and return with incredible memories. I would do it again without a doubt.
事業者からの返答
¡Muchas gracias por tu increíble comentario!
Nos alegra saber que disfrutaste la puesta de sol, el esnórquel, el club de playa y el gran ambiente a bordo. Todo nuestro equipo se esfuerza para que cada experiencia sea especial, y nos encanta saber que regresaste con recuerdos inolvidables.
Gracias por recomendarnos. ¡Esperamos verte de nuevo muy pronto en el Caribe Mexicano!
F
Flyer323238
August 10, 2025 · via Tripadvisor
We enjoyed seeing the sights and experiences. They lack organization!!
We had a great day, the crew was amazing and very entertaining. The reason I gave them 4 out of 5 was because they speak Spanish then English when giving directions they talk way too fast. My husband who can speak and understands Spanish mostly didn’t even understand the directions. The boat was way too packed for the boat, we were told we would get some relief from the sun and that’s definitely not the case.
Also the waiting on the docks to board the boat was so long my 8 year old was crying, and to be honest I felt like that too.
Also the food at the private beach was horrible, thank god they make rice because that’s all we ate.
The water at that beach was not great either and then they had two dogs who just wondered into the water, not acceptable on private property!
事業者からの返答
Thank you so much for taking the time to share your experience. We are truly happy to know that you enjoyed the sights and that our crew made your day entertaining. At the same time, we are genuinely sorry for the points that made your experience less than perfect.
We will make sure to remind our staff to give instructions at a pace that everyone can follow and to ensure both Spanish and English explanations are clear for all our guests. We also take note of your comments about the boat capacity, waiting time, shade availability, food quality, and the private beach conditions. These are important points, and we will share them with our team so we can improve.
Your feedback helps us grow and provide a better experience in the future. We truly hope to have the opportunity to welcome you again and give you a more comfortable and enjoyable day from start to finish.
Warm regards
O
O1034FUgregd
July 16, 2025 · via Tripadvisor
Just OK
This trip was just OK. Here's some things to know about it:
1. While I was told in advance that the reef fee could be paid with credit card, I was _not_ told that paying with credit card means a 5% surcharge. If I had known that, I would have brought enough cash. A heads up for everyone else.
2. The "national" drinks on the catamaran are extremely watered down, with barely any alcohol. Members of our party had to consume about 5-10 of them to feel like they had a single drink.
3. The snorkeling is very limited in terms of what you can see. There were very few fish and only a few sculptures in the underwater museum were visible.
4. Playa Norte is a gorgeous beach with no sargassum -- very enjoyable.
5. Everyone in our party got diarrhea the day after the beach club buffet, and it was the only food in common that we all ate. But at least the drinks at the beach club had detectable alcohol.
6. The staff and host on the catamaran are super nice.
If I had to do it over again, I would have probably just packed some drinks in a cooler, taken the Ultramar ferry, and spent the day at Playa Norte and eaten somewhere local nearby. I'm happy I did the catamaran thing once, but the food, drinks, and snorkeling on the catamaran wasn't really worth the extra cost.
事業者からの返答
Dear Customer,
Thank you for taking the time to leave your detailed feedback. We’re genuinely sorry that your experience didn’t meet your full expectations, and we appreciate the opportunity to clarify a few points and respond transparently.
1. Credit Card Surcharge
You’re absolutely right that advance clarity is important, and we apologize if this detail wasn’t communicated clearly enough. The 5% fee for card payments is charged by the reef tax collection system — it’s not from our company, and unfortunately, it’s beyond our control. Still, we’ve taken your comment to heart and are updating our confirmation messages to highlight this clearly in advance.
2. Drinks on the Catamaran
This tour includes a national open bar, a standard inclusion across similar catamaran experiences in Cancún. That said, we’ve already forwarded your feedback to the bar staff and provider. We want every guest to feel they’re getting the value they paid for — and we agree: if it’s called a “bar,” it should feel like one.
3. Snorkeling
While we always aim for the best possible conditions, the marine life and visibility depend heavily on the sea’s natural state on the day of your visit. Some days offer amazing clarity and fish sightings, while others are more limited — unfortunately, that’s the nature of snorkeling in open water. However, we will review whether better expectations can be set before the tour.
4. Buffet Concerns
We’re genuinely concerned to hear that your group felt unwell afterward. We take this extremely seriously. Our beach club provider follows health and hygiene standards, but we’ve already contacted them to re-review all protocols for that date. Importantly, no other guests reported similar symptoms that day, which may indicate a different cause — but we’re not dismissing the possibility and are taking it seriously.
5. What Made the Day Worthwhile
We’re so glad you enjoyed Playa Norte — it truly is one of the most beautiful beaches in Mexico. And thank you for highlighting the friendliness of the crew. They work hard to bring great vibes and service to every group.
6. Regarding Value for Cost
We understand that each traveler values different aspects of a tour. Our catamaran experience combines transportation, snorkeling, open bar, a beach club with lunch, and a visit to Isla Mujeres — all organized so guests don’t have to worry about logistics or lines. For many, this package is worth it for the convenience and the group energy. But we respect that others may prefer to explore independently, and your perspective is valid.
In the end, we’re grateful you tried the experience. And even if it wasn’t 100% for you, your feedback helps us improve and gives future travelers a clearer idea of what to expect. If you decide to return, we’d love to recommend an experience that matches your preferences more closely — whether that’s a private tour, a beach-only day, or a different style of excursion.
Warm regards,
A
alsaj2025
May 13, 2025 · via Tripadvisor
Great time at Isla Mujeres!
We had such a great time on this catamaran tour to Isla Mujeres! The transportation arrived about 10 minutes later than expected to pick us up from the hotel, but they kept us updated the whole time, which we really appreciated. It made us feel taken care of and set a positive tone for the rest of the day.
The catamaran ride was amazing — beautiful views, great vibes, and a super friendly crew. We went snorkeling at a reef with tons of colorful fish, and later had so much fun with the beach games. It was the perfect balance between relaxing and staying active.
One of the highlights was definitely the lunch at the beach club on Isla Mujeres. The buffet was delicious, with a lot of variety and everything freshly prepared. Plus, the setting was just beautiful — ocean breeze, great atmosphere, and really good service.
事業者からの返答
Thank you so much for your kind words! We're really glad you had a great time and felt well taken care of. It means a lot to us that you enjoyed the experience, from the crew to the food and fun. Hope to see you again soon!
Y
Y9120TFsamuelh
April 29, 2025 · via Tripadvisor
Cataratas tour
"The catamaran tour to Isla Mujeres was absolutely unforgettable! From the moment we boarded, the energy was incredible — the guides were exceptional, keeping the enthusiasm and joy alive the entire time. Sailing across the turquoise waters with a lively party atmosphere, open national bar, and great music made it an amazing experience. We also had the chance to snorkel in the crystal-clear waters, exploring vibrant marine life — such a beautiful and refreshing adventure! The private beach was a true paradise, and the buffet was delicious with plenty of options. If you're looking for a fun, vibrant day full of laughter, dancing, snorkeling, and breathtaking views, this tour is an absolute must!"
事業者からの返答
Thank you so much for your wonderful and detailed review! We’re delighted to hear that you had such an unforgettable time on the catamaran tour to Isla Mujeres. It’s great to know you enjoyed the lively atmosphere, the music, the open bar, and especially the snorkeling and private beach. Our team works hard to create a fun and safe environment, and your kind words truly mean a lot. We hope to see you again soon for another day full of joy, adventure, and beautiful memories!
D
DiegoMirandaD
April 27, 2025 · via Tripadvisor
Best tour so far! Definitely repeating!!
This catamaran tour to Isla Mujeres was amazing! The boat was super comfy and unlimited drinks — such a chill vibe. We had a light breakfast on board while cruising over the most gorgeous crystal-clear waters.
The crew was fantastic, so friendly and fun — they really made the trip special.
The snorkeling was incredible too, with tons of colorful fish and coral.
At Isla Mujeres, we had a delicious buffet at a beautiful beach club and plenty of time to relax and enjoy the beach.
Everything was super well organized. Definitely one of the highlights of our trip! Would book it again in a heartbeat!
事業者からの返答
Thank you so much for sharing your experience!
We’re thrilled to hear you had such an amazing time on the catamaran tour to Isla Mujeres. It’s wonderful to know you enjoyed the comfortable boat, the great vibes, the snorkeling, and the beach club.
Our crew works hard to create memorable experiences, and it’s rewarding to hear they made your trip special.
We’d be honored to welcome you back anytime for another unforgettable adventure!
V
Venture02321387539
April 27, 2025 · via Tripadvisor
Unforgettable tour!!!!
This catamaran tour to Isla Mujeres was hands down one of the best days of our vacation. From the moment we stepped on board, everything was top-notch: the catamaran was spacious, super clean, and the drinks were unlimited, which made the ride even more enjoyable.
We started off with a light continental breakfast while cruising over the clearest blue waters you could imagine — absolutely breathtaking!
The crew was outstanding — super friendly, attentive, and always making sure everyone was having a great time.
The snorkeling stop was magical: we saw schools of colorful fish, vibrant coral reefs, and the water was so clear it felt like swimming in an aquarium.
Once we got to Isla Mujeres, we headed to a beautiful beach club where we enjoyed a delicious buffet lunch and relaxed by the beach for a while.
Everything was perfectly organized, and you could tell the team really cared about making it an amazing experience.
I 100% recommend this tour if you're looking for a relaxing, fun day full of incredible scenery and good vibes.
Can't wait to do it again!
事業者からの返答
Thank you so much for your wonderful review!
We’re delighted to hear that your day with us was one of the best of your vacation.
It makes us very happy to know you enjoyed the catamaran, the breakfast, snorkeling, and the time at the beach club.
Our crew truly loves creating unforgettable memories for our guests, and it’s fantastic to hear they made such a great impression.
We can’t wait to welcome you back for another amazing adventure!
N
Nico_Paludi
April 20, 2025 · via Tripadvisor
Wonderful.
amazing facilities, clean and easily accessible.
ideal to go with family and loved ones, of the best experiences of my life!!!
事業者からの返答
¡Gracias de corazón por tus palabras! Nos llena de alegría saber que tuviste una de las mejores experiencias de tu vida con nosotros. Cuidamos cada detalle para que te sientas cómodo y seguro, especialmente cuando vienes con tus seres queridos. ¡Aquí siempre tendrás las puertas abiertas para regresar cuando gustes!
V
V3507AZjorges
April 18, 2025 · via Tripadvisor
Catamaran
Excellent ride; we had a lot of fun; we were treated wonderfully everything that includes the ride is super we will return in the next vacation
事業者からの返答
¡Mil gracias por tu opinión! Nos alegra saber que se divirtieron tanto y que disfrutaron de cada parte del paseo. Para nosotros es un placer atenderlos como se merecen. ¡Los esperamos con gusto en sus próximas vacaciones!
I
I4631KCsamuelg
February 28, 2025 · via Tripadvisor
The best island tour women, you have to book it!
The sea views to island women was beautiful, I highly recommend this tour, are the best, the staff very attentive and the boat in excellent condition
事業者からの返答
¡Muchas gracias por tu comentario! Nos alegra mucho saber que disfrutaste el tour y que la experiencia fue de tu agrado. Nuestro equipo trabaja con pasión para brindar el mejor servicio, y nos motiva saber que apreciaste la atención y la calidad del barco. Esperamos verte nuevamente para seguir explorando juntos la belleza del Caribe. ¡Gracias por recomendarnos!
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