プライベートカタマラン船で行くプレミアム イスラ ムヘーレス ツアー

We arrived to our check in area and the tour company did not have our reservations. We initially booked a private tour but were told the boat had maintenance issues. After a lot of going back and forth we had to do a group tour. Although the staff was great and the snorkel experience was really good we were disappointed Viator dropped the ball. We messaged the boat company the day before with a few questions yet we never heard back.

Overall, I’d book this again. Our family of 11 (7 adults and 4 kids) had a great day sailing over the beautiful turquoise water of the Mexican Caribbean. It was too windy to snorkel at the reef (nothing to do be done about that), but we did see plenty of fish at Playa Norte, which the kids loved. The catamaran isn’t fancy but is perfectly comfortable, and the crew is very pleasant and accommodating. I’d say this is more of a sailing trip than serious snorkel trip, but maybe that would be different if the weather was calmer. If you’re thinking about booking, here’s my advice: use Uber to arrive at the meeting point (it’s less than $5 from the hotel zone and takes 5 minutes) and bring snacks for the boat. If you pick the tour without lunch, have a restaurant in mind on Isla Mujeres because the one they’ll bring you to is VERY overpriced and there are plenty of other places on the beach with great food for half the price. Spend as much time as you can on the boat or in the water vs. on the island, because that’s really the best part of the experience. It says the duration is 5 hours, but we didn’t sail until 10 am and returned at 5 pm, so plan accordingly. Pack plenty of sunscreen because there’s very limited shade on the boat. They’ll be taking pictures the whole time (underwater too) and will sell you the package for $60 at the end, but will take $50 if you haggle (still too much but hey, it’s a memory and they’re not half bad). Have a great time!

We booked a private catamaran to Isla Mujeres for $950 and had very mixed feelings about the experience. I want to start by saying the staff were great—friendly, attentive, and clearly doing their best throughout the trip. They were the highlight of the day. Unfortunately, the boat itself was a major disappointment and nothing like what was shown in the listing photos. It felt extremely old and poorly maintained - honestly like a much older, worn-down version of what was advertised. The condition below deck was particularly concerning. It was disheveled and in rough shape, and the bathroom was frankly disgusting. It felt unsafe at times, with what seemed like loose or unsecured flooring in areas where you’d expect proper structure. Safety was also a concern. When one of our friends tried to get into the water, only one side of the ladder was secured, which didn’t inspire confidence. For the price we paid, we expected a clean, well-maintained boat that matched the photos and description. This experience fell far short of that. If the listing accurately reflected the condition of the boat, expectations would be different - but as it stands, this felt misleading.

Amazing. Stop looking and just book. These guys are awesome. If you can request anyone I would 100% ask if you can request the crew mate Jesus(chickenin) he made everyone on the boat feel comfortable and cared about the entire time. He even walked and called a taxi for us to go back so it was safe and legit.

this was a great experience for just the two of us, however the sailboat pictured was nothing like the one we got. Also the description didn’t necessarily match, we were lead to believe it was a whole day on the boat and instead were shuttled to different locations. Alex, the captain and crew were exceptionally nice and very accommodating, they made sure we had all we needed for a great time aboard and were very educated on the local reef. The photographer did a wonderful job making sure to capture all the great moments. Incredible day!

The catamaran itself was fine, but snorkling disappointing, the site was full of other tourists. This operator essentially drags you on a life preserver even if you know how to swim. Do not add the food option. The food is disgusting and inedible. This operator asks you for reviews while on the boat and watches you as you write it. I deleted my review that they watched me write- this is an honest review.

It was a super nice experience, I would recommend it with eyes closed 10/10pts all the crew attentive at all times

Excellent tour very happy family friendly the response of the staff the family had a lot of fun during the whole journey enjoyed the landscape

All right I'll be coming more for the next vacation hopefully rehiring would just improve the bathroom experience

Our experience on the catamaran was so fun! We got to enjoy snorkeling, exploring Isla Mujeres, and beautiful views off the boat. A once in a lifetime experience!