セビリアへのプライベート輸送付きカディス海岸小旅行

Thank you for sharing your feedback. We are sorry to hear that your day in Seville did not meet your expectations. We would like to clarify, however, that the service booked was private transportation from Cádiz to Seville, not a guided tour. The product description does not include a licensed guide, guided monument visits, entrance tickets, or pre-arranged admissions to the Cathedral, Giralda, Alcázar, or any other monument. The driver’s role is to provide safe, comfortable transportation and convenient access to the city, not to act as an official guide or manage monument entry arrangements. Before you make a reservation and raise a complaint, please read what you are purchasing. Entrance tickets and opening schedules for monuments are the responsibility of guests unless they are specifically included in the product booked. Unexpected closures, private religious events, official ceremonies, or changes to monument access are outside our control and are managed directly by the venues. The journey time between Cádiz and Seville is also clearly part of the logistics of this service, as Seville is approximately 1.5 hours each way from Cádiz. Again this is stated in the tour description. Our driver completed the transportation service as booked, taking guests to Seville and returning them safely to the ship. We regret that there may have been a misunderstanding regarding the nature of the service, but the experience delivered corresponded to the private transportation product purchased. We can only take care of what we advertise I am afraid, and in that case we complied with the tour description 100%