I have no words to describe everything I experienced on that excursion, what a great tour to Key West with these people, it is worth it, the bus hosts are very helpful
事業者からの返答
Muchas gracias por sus comentarios y sus amables palabras. Por favor, vuelva a visitarnos.
T
Tsolmontuya_m
August 26, 2026
Great!!!
Great and safe. The guide was good, they take tips so better grab some cash with you. Overall great experience
S
Stacy_L
August 12, 2026
Bus broken down on the side of the road and they refused to refund our money
Do not book with this company. Our trip was on 8/5/26. Our bus broke down half way through our trip back up to Miami and they had no contingency plan. We had to wait on the side of the road for 3 hours for a new bus to pick us up! They are lucky no one got heat stroke while waiting. We didn’t get dropped off until after 1:00am. Then the company DENIED my request for a refund! How does that not count as an automatic refund?!!? They did nothing to help mitigate the situation and stopped communicating with me when I was trying to figure out why they wouldn’t refund us. We will be doing a charge back with our credit card company. A very disappointing way to end a great day at Key West. Definitely not the experience we paid for!!
1人が参考になったと回答
事業者からの返答
Good afternoon, thank you so much or your feedback, Please contact our office and we will check into this day to make sure that all were aware of what was going on and to make sure the new bus was dispatched as soon as this happen. Once again that you for your feedback.
M
Michael_N
August 7, 2026
The key West Express bus...
The key West Express bus company driver drove the bus like an empty bus. So dangerous.....never go again
事業者からの返答
Thank you so much for your feedback, i will check to see what bus you were on and make sure we have a talk with the driver for we do take these matters seriously. Thank you once again.
A
A5814LXfionah
August 5, 2026
Fantastic day!
Fantastic day! The coach was on time and the driver and our tour guide was absolutely lovely and accommodating! Very good value also! A very ok g day but would thoroughly recommend! 🙌🏻
事業者からの返答
Thank you so much for your feedback and kind words. we hope you would come back and visit with us again. Thank you
S
Sophia_S
July 9, 2026
It was a nice way to get...
It was a nice way to get to Key West without being the driver. The host on the bus was very kind and informative.
L
Lashanda_D
June 30, 2026
Just call the day before where to exactly get pick up from
First off they never came to pick me up at our pick up spot couldn't get in touch with them , waited for 2 hours and then we saw a couple and they call there travel agent si they can get in touch with them , after all that we had to walk to another pick up spot to get on the bus , I just feel like we deserve a partial refund for this mess up , but the trip was ok , but once u get there your time goes by so fast and u only have time to do maybe I thing
事業者からの返答
Good afternoon, Lashanda. Thank you so much for your feedback. We sincerely apologize for any inconvenience this may have caused.
We usually try to contact our clients in advance to confirm their reservations, as we do not provide pickup from every location—only from selected pickup points.
Please give our office a call so I can review your reservation and assist you further. Thank you again for your valuable feedback. We appreciate the opportunity to improve our service.
E
Erica_D
June 29, 2026
Not a great experience
Pick up instructions weren’t clear and I couldn’t reach the operator until an hour later. We waited for 1.5 hrs then left. Never had issues with Viator but this was not a great experience.
1人が参考になったと回答
事業者からの返答
Good afternoon,
Thank you so much for your feedback. I am going to check this with Viator, as we were informed that your reservation was canceled on June 27, 2026.
I sincerely apologize for any inconvenience this may have caused. Thank you once again for bringing this to our attention.
T
Tia_C
June 29, 2026
Great experience
They were on time very professional ,clean bus. The seats are comfortable, the A/C works , they have charger ports as well. We enjoyed our bus trip from Miami to Key West, tour guide was very informative….
F
Frida_V
June 19, 2026
Take your money somewhere else!
I don’t even know where to start talking about our horrible experience with these guys!
We booked an activity a month in advance, then they called us a few days before our date to tell us the activity was fully booked and that we would have to choose another activity. The replacement activity was more than a $100 price difference. They said they would issue a refund, but it has been more than a month. We have made several calls, and every time they tell us the refund is on the way but the manager has to approve it first. Still no refund.
Our trip on the bus was great. It was very cold for people traveling in swimsuits, but that’s okay. The pickup instructions were not very accurate since there are two places with the same name.
When we arrived, I had to keep reminding the guide that our activity had been rearranged about three times and kept asking if everything was confirmed. Then he called everyone for their activities except me and my friend. When we got to our activity area, we had to ask him again because he gave passes to everyone except us. He then said maybe we were booked with another company.
We walked around to the rest of the activities for about 20 minutes, and then he told us, “Wait here, I’m going to take these people to the last activity and then I’ll take you to yours.” We waited for 30 minutes. During that time, I received a confirmation message directly from the activity provider, so we called them to get directions. We barely made it there 5 minutes before it started.
HE FORGOT ABOUT US.
Anyways, not everything was ruined, but it definitely left a bittersweet feeling. Between the refund issue, the poor communication, and being forgotten at the activity site, the experience was way more stressful than it should have been.
2人が参考になったと回答
事業者からの返答
Good afternoon Frida, thank you so much for your feedback, i will look into this and see what had happen with your reservation. Thank you so much for brings this to our attention.
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