The bus driver was rude. The bus tour wasn't what I expected. If I had known what I know now, I wouldn't have purchased the tickets.
事業者からの返答
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you found the interaction with our driver disappointing. This is certainly not the level of service we aim to provide.
If you would like to share any further details about your experience, please feel free to contact us directly. Alexandra@BigBusTours
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Veronica_A
September 3, 2026
Title Seamless Boarding and a Smooth Shuttle Experience
The open-top bus shuttle was a great experience! The pickup location was convenient and easy to find, and the onboarding process was seamless from start to finish. Everything was well organized, making it easy to get settled and enjoy the ride. Overall, a smooth and enjoyable experience!
事業者からの返答
Hello!
Thank you so much for the wonderful review!
We are thrilled to hear that you had such a smooth and enjoyable experience on our shuttle tour to the South Side and the Obama Presidential Center.
It's great to know that our pickup location, seamless boarding, and overall organization made your trip hassle-free.
Providing a well-structured and comfortable ride is always our top priority.
If you ever need any assistance or have questions about future tours, please feel free to reach out to us directly so we can help you out.
We hope to welcome you on board again soon!
MariaS@BigBusToursCustomerTeam
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S5775TAsandrac
August 28, 2026
Ride with Candace!
Candace was an exceptional driver and tour guide on the Obama center shuttle! Very knowledgeable, funny, and personable. We loved her!
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George_B
August 28, 2026
Great facility. Worth the...
Great facility. Worth the visit. Book early to have access to the entire venue. Great special interior touches.
事業者からの返答
We’re so glad you enjoyed your visit! It’s wonderful to hear that the venue’s unique interior details stood out to you. Thank you for the great tip about booking early—we’re sure future visitors will appreciate it!
We hope you have many more memorable adventures ahead. 😊
Best regards,
Mihai @BigBusToursTeam
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Angelica_M
August 25, 2026
Very affordable the ride...
Very affordable the ride was cool and efficient got to see things on the route would definitely do again
事業者からの返答
Thank you so much for your kind feedback!
We're delighted to hear that you found the tour affordable, enjoyable, and efficient. It's wonderful to know that you were able to take in the sights along the route and make the most of your time exploring the city.
We're especially pleased that the experience left such a positive impression that you would choose to do it again. Feedback like yours means a lot to our team.
Thank you again for sharing your experience, and we look forward to welcoming you on board again soon!
Flavius@BigBusTours
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Tiffie_H
August 22, 2026
Obama Presidential Center Vibe
The driver was social and very nice. She was lit 🔥. Music. The whole vibe with her was awesome. I forgot her name, but she called me cousin.
事業者からの返答
Hi, Tiffie!
Thank you so much for the awesome review.
We are hyped to hear that your driver brought the best vibes, great music, and made you feel right at home (shoutout to "cousin"!). Our team loves turning a standard ride into a whole experience, so knowing she made such an impression made our day.
We hope to see you back on board soon for another legendary trip!
Best regards, Mihaela@BigBusToursTeam
3
302dennic
August 20, 2026
Confusing Schedule; Wasted Money
Beware of schedule before you buy a round-trip ticket. The Obama Shuttle ends hours before the museum closes so what is the point?
J
Joshalyn_H
August 15, 2026
Loved it!
Driver courteous and informative ! Brenda provided information on other tours .. hospitable and professional
事業者からの返答
Thank you for your kind feedback!
We're delighted to hear that you found the driver courteous and informative. It's also wonderful to know that Brenda was able to help by providing information on our other tours. Her hospitality and professionalism are qualities we greatly value, and we're pleased they contributed to your experience.
We'll be sure to pass along your compliments. Thank you for traveling with us, and we hope to welcome you on board again soon! Alex@BigBusTours
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George_E
August 4, 2026
East, efficient and...
East, efficient and affordable. You would pay a similar amount to get the train down to the area from what I could see online!
事業者からの返答
Hi George! Thank you so much for taking the time to leave us your feedback! We are delighted to hear that you found the tour easy, efficient, and great value for money, and we truly appreciate your kind recommendation. We hope to see you on board again soon! Alina@BigBusTours
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Cicely_J
July 29, 2026
The bus was late and the...
The bus was late and the day pass is only good from 9:30-2:30 which is not a full day so it should be called a day pass. The shuttle was also late and there was no signage for meeting the shuttle. Normally buses are parked well in advance of Gen departure time so that guests can load.
事業者からの返答
Hello, Cicely!
Thank you for sharing your feedback with us.
We sincerely apologize that your experience with our South Side & Obama Presidential Center shuttle fell short of expectations.
We completely understand your frustration regarding the delays, the lack of clear signage at the pickup location, and the limited operating hours. You make a very fair point regarding the schedule and naming of the pass—a experience should be seamless and transparent from start to finish.
Please rest assured that we have passed your comments directly to our local operations team. We are actively looking into improving our boarding procedures, ensuring buses arrive earlier at departure points, and adding clearer signage so guests know exactly where to meet us.
We appreciate your honest feedback as it helps us make necessary improvements, and we hope to offer you a much smoother experience in the future.
Maria@BigBusToursCustomerCare
