パリ発ジヴェルニーとモネの庭園半日旅行

Dear Guest, If we may ask, are you the person who made the reservation? We are genuinely sorry that you made a mistake when booking the wrong date. Mistakes happen; we are all human beings, aren't we? However, it is difficult to understand why our business should receive a zero-star review for an error that was not ours. Your reservation was submitted on June 29, 2026, at 12:02 AM (GMT+2), which was the middle of the night in Paris. Two minutes later, at 12:04 AM, you sent us the following message: "I booked wrong day I was supposed to be July 4th can I reschedule" Then, at 12:54 AM, you wrote: "Sorry it reverted the date when I changed it to 1 person and I didn’t notice." At that time, we were still asleep. Our office opens at 8:00 AM. When we started work that morning, we had received no phone call or email from Viator Customer Service informing us of any urgent issue. Apart from the messages left in the Viator Extranet overnight, there was no other communication. If Viator Customer Service had contacted us that morning, we would very likely not be having this conversation today. Later that day, at 2:04 PM, you sent another message: "Hello can this be changed to Saturday? It reverted to wrong day when I changed to one person." Unfortunately, by then it was already too late. Our licensed guide had already gone to the meeting point, waited 20 minutes, and eventually left. You were the only participant booked on that tour, yet we still honored the reservation. We did not cancel it because there was only one guest. In fact, we even purchased the required entrance ticket and incurred the costs necessary to operate the tour exactly as booked through Viator. Did we make a mistake? Yes. Our mistake was not noticing your overnight messages in the Viator Extranet before the guide departed. We readily acknowledge that. But does overlooking messages sent while we were asleep justify being described as unprofessional or deserving "zero stars" when the original mistake was simply that the wrong date had been booked? We never judged you for your error. We understand that booking mistakes happen. That is part of life. Yet you chose to judge our entire business based on a situation that began with your own booking error. You mention calling "many times." We can only ask: at what time? During the night, when our office was closed? We have no record of any communication from Viator Customer Service alerting us to an urgent issue that morning. We have built our reputation by being reliable. We honor reservations—even when there is only one participant—because we believe every guest deserves the experience they booked. Had you allowed us to discuss the situation calmly before posting this review, we would have gladly explored a possible solution. Unfortunately, once such an unfair review is published, it leaves little room for constructive dialogue. We wish you all the best and hope that, despite this unfortunate misunderstanding, you can appreciate that we acted in good faith and fulfilled the service exactly as it was reserved. Thank you, Arnaud

Hello, Thank you so much for sharing your experience with us! We’re really happy to hear you enjoyed your time in Giverny and Monet’s gardens, it’s such a special place to visit. It’s also great to know that Dario helped make the trip even more enjoyable for you, especially in such a small and personal group. We’ll make sure to pass on your kind words to him. We hope to see you again soon for another beautiful experience from Paris. Kind regards, The Paris TRIP Team

Hello, Thank you very much for your wonderful and detailed review! We’re delighted to hear that you enjoyed your visit to Giverny and Monet’s gardens, and that you appreciated the beauty of the French countryside along the way. We also really appreciate you sharing your helpful tips for future visitors, especially regarding the summer heat and accessibility within the house. This kind of feedback is very valuable for helping others prepare for their visit. We’re so pleased to know that you found the experience well worth the trip, and we hope to welcome you again soon for another memorable journey from Paris. Kind regards, The Paris TRIP Team

Thank you for your feedback! We’re glad to hear that you and your mom enjoyed your Versailles tour with Julie. It’s great to know that her explanations in Spanish helped make the visit both interesting and enjoyable. We’ll be sure to pass along your message to her. Thank you again for choosing Paris TRIP for your Versailles visit. Warm regards, The Paris TRIP Team