Way more fun than The Summit! With the Groupon price ($37) it was very much worth it. We got there around 11, and almost had the place to ourselves. By the time we left, it was getting crowded. That would have really changed our experience. Don’t walk past the one that tells you to look at the screen and feel it pull you in. I squatted down to be eye level and touched my fingers to the glass for balance. I stared at the screen. After 15 seconds or so, it literally pulls you towards it! So cool. It’s the one by a rock in glass. Not sure what the rock was for.
T
tony2905
September 7, 2026
Not worthy at all
Just horrible. I would not recommend and not worth the money.. similar experience at Arte Musuem and a lot better.
S
SKTravers
August 27, 2026
Expensive
Interesting but could have skipped it. Expensive for an hour of entertainment.
事業者からの返答
Thank you for visiting and sharing your feedback. While we’re glad you found the experience interesting, we’re sorry it didn’t feel worth the ticket price. Most guests spend approximately 60–90 minutes exploring, though the experience is self-guided and timing varies. We appreciate your perspective and hope we can provide a more memorable visit in the future.
M
margaret_d
August 24, 2026
This was a fun museum and...
This was a fun museum and full of lights. Self pace tour which is good. Sunday was a good day to visit. Staff friendly
事業者からの返答
Thanks for visiting and we are happy to hear you had such a great time!
R
ryantT7455BK
August 9, 2026
Don't get fooled. No art
Quite literally the worst customer service. 100% tourist trap. 0% art
事業者からの返答
We’re very sorry to hear that both the experience and our customer service fell so far short of your expectations. While art is subjective, every guest should feel welcomed and treated with care. We take your feedback seriously and will share with the management team.
7
748gladysr
August 2, 2026
We liked the experience, after having been to so many observatories, you change the dynamic!!
Very entertaining with cutting-edge technology!!
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MrsEbu
July 17, 2026
A different kind of museum
Very interesting exhibition, my daughter and I liked it very much. Cool light shows. We would visit again on our next NYC trip!
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Holmert_R
July 12, 2026
It is not worthy. Disappointing!!
It is too expensive, definitely it is not worthy. I would spend my money on something else. I would not recommend it
事業者からの返答
We’re sorry the experience didn’t feel worth the price to you. We understand that every guest has different expectations, and we appreciate your candid feedback as we continue working to improve the overall visitor experience.
R
Rafael_I
July 8, 2026
Great visit with family!
Great experience with family! We love the 360 degree room and the interactive part where to upload the figure you drew!
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mwfoodie
June 29, 2026
Expensive political lecture disguised as "immersive art" — Avoid!
Do not waste your money on Mercer Labs if you are expecting a genuine, high-tech immersive art experience like ARTECHOUSE or other digital exhibits. This place is a classic case of false advertising.
The advertisements and videos make it look like a cutting-edge visual journey, but the actual experience feels incredibly cheap, disorganized, and entirely lacking in the depth or quality you’d expect for the steep ticket price.
To make matters worse, the exhibit has a bizarre, heavy-handed agenda that they completely hide from you until you're inside. I noticed a recurring theme of a crown hovering over the heads of children and animals. When I asked a staff member what the crown symbol was supposed to mean, I was shocked by the response. They said it was designed to promote anti-capitalism and anti-greed, and that the exhibit "needed to teach children and adults about socialism."
I came here for an artistic, immersive escape, not a forced political lecture. Had I known this place was going to push a specific ideological agenda on its guests—especially targeting children—I would not have gone. Save your time and your cash, and go to a real art museum instead.
事業者からの返答
We’re sorry the experience did not meet your expectations. We’re especially concerned by the explanation you received from a staff member, as it does not reflect the intended meaning of the artwork. The blindfolded crown imagery explores the idea that when sight is removed, we move beyond outward appearances and become more equal encouraging us to experience the world through our other senses. Mercer Labs does not promote a specific political ideology, and we appreciate you bringing this interaction to our attention so we can address it internally.
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