Very confusing directions- bus not identified as gray line. No parking instructions. Boat trip people were very confused about our vouchers. No info about Everglades on the bus - they could have at least had a recording with information about the Everglades. Felt like we were just on our own at each place. No one returned calls at customer service morning if trip. So…. Not what we were expecting. Should have just drives to the place on our own.
Thank you, Pamela, for choosing us and for taking the time to share this feedback — it genuinely helps us improve. We're truly sorry the directions, voucher process, on-board information and customer service all fell short. We take your concerns seriously and will investigate each point with our team to put things right. Warm regards, Emma — Customer Service Agent.
