ローマ バチカン美術館とシスティーナ礼拝堂のチケット

We were excited to see the Vatican. We arrived on time to find out our tour guide left early and there would be no refunds. Wander Wise provided no details requiring us to arrive early. They were rude and unhelpful. I wouldn’t recommend their services to my worst enemy. Thanks for nothing wander wise you scam people at a religious site. I’m sure Pope appreciates your acts of kindness.

We were a few minutes late and they wouldn’t let us into the Vatican. It was a waste of 200 euros, do not book this place.

We booked the Vatican Museums & Sistine Chapel priority entrance ticket with a host through Headout, operated by Wanderwise. This was not a guided tour. We paid around €160 for two people mainly for the fast-track / priority-entry service with a host, which made it considerably more expensive than a standard ticket. Our booking time was 12:15 PM. Because our train was delayed, I tried calling the operator several times and also sent a WhatsApp message at 11:14 AM, almost an hour in advance, explaining that we were on our way. Nobody responded. Despite the delay, we arrived at the meeting point at 12:17 PM — only two minutes after the scheduled time. We were simply told that the group had already left and that nothing could be done. Nobody tried to contact the host, check whether we could catch up with the group, or offer any alternative. I understand that the booking conditions advised guests to arrive early and stated that late arrivals may not be refunded. However, this was not a guided tour where an entire group had to stop and wait for us. It was a hosted priority-entry service, and we were only two minutes late after trying to contact them well in advance. What I find particularly unacceptable is that they kept the entire €160 despite providing absolutely no service, and no partial cash refund was offered either. Even a 50% refund would have shown some basic fairness and understanding. Instead, the full amount was retained. In my opinion, treating a customer this way over a two-minute delay, after ignoring their attempts to communicate, is extremely harsh and frankly felt heartless. Policies are one thing, but there should also be some common sense and humanity in customer service. We paid €160, received nothing, and were given no meaningful help at all. I would not book this service again.

Incredible experience. 100 percent recommended. Susana was excellent, she gave us a luxury tour.

Super good, we met and learned a lot about history thanks to the guide and seeing live what they taught us in school was spectacular.

Vatican tickets are so hard to find and this company make all the process easy and on point!

Everything went smoothly It was way too hot on the day that we visited the museums so to be able to skip the line helped us a lot

Love it! I booked two tickets with them. They will ask you to go in a meeting point where the coordinators delivers the ticket and help you pass security check and gives you the basic instructions to visit this wonderful piece of art! Really reccomand it

Total disgrace. We received the wrong ticket and could not get in. And then we found out that we had been completely ripped off. We paid 70 euros per ticket, even though we could have bought one on-site for 10 euros. Total disgrace! Never again!

Wonderful experience in every way! From the organized entrance to the stunning halls rich in history, to the beautiful Sistine Chapel that leaves you speechless. Highly recommended!