In general it was a good tour. The guide was knowledgeable and the Duomo is an amazing place, I’ve been there before. Still, there were two big issues. First, the headsets were terrible. They had constant static and often we couldn’t hear anything at all. Second, the rooftop was closed, which was the part of the tour that I really wanted to see. I wish that they had mentioned that the rooftop may be periodically closed, and that the rooftop was never intended to be a guided tour, but an unguided on-your-own experience. To me, it certainly wasn’t marketed that way or communicated (unless I misread something when I booked it). In fact, it sounds like the rooftop was open earlier and a couple we met were told to come back in the afternoon and join our tour since they wanted to see the rooftop. Had I known it was not included in the tour (and required a separate ticket), I would have done just that and skipped this tour entirely and walked it on my own.
事業者からの返答
Thank you so much for your kind review
K
Kathleen_F
October 4, 2026 · via Viator
Extremely disappointing
A shambles. Luckily we arrived early as they had no sign and hard to locate. Tour was delayed an hour.
We paid 45 e each for guided tour. We had to pay an additional 26e for entry and rooftop access. The tickets we got said 10 e. This did not include rooftop access which they didn't tell us until end of tour. They say they will refund 16 e each. The tour itself was very poor. Worst tour I have ever been on . Radios didn't work properly and his English was very difficult to understand when you could catch a word or two. I cannot recommend this company
事業者からの返答
Thank you , we wil improve our service.
C
christianzM3082TX
October 2, 2026 · via Tripadvisor
Duomo Milano Tour
Great informative tour. Our guide was very knowledgeable and we enjoyed the tour
事業者からの返答
Thank you so much for your kind review
M
Monica_K
September 28, 2026 · via Viator
Duomo tour
Last curator got longer tour and escorted to rooftop. Here had to go on own to rooftop- no skip the line.
The skip the line was only for the first duomo line which was not so long to begin with and had to buy own ticket on top of tour fee. Total rip off. Only thing was nice that they allowed me to move tour by 2 hrs. Despite showing cancellation anytime. Do not waste your money
事業者からの返答
Thank you so much for your kind review
L
Lloyd_G
September 19, 2026 · via Viator
Good tour but pricey.
Nice overview of the Duomo. The guide was friendly and informative. A little on the brief side, so it seemed expensive for what it was.
事業者からの返答
Thank you
9
970cindyd
September 6, 2026 · via Tripadvisor
terrible-Little to no value
terrible-we were told to meet at 11:45 for a 12:00 tour -tour did not start until 1245 -Guide was 45 minutes late-by the time we got into the building, it was an over an hour after the tour should've started-tickets to the actual Duomo and the rooftop were extra... very very little value in what we paid for-would be better off buying a ticket and getting the audio that comes with it right from the Duomo
事業者からの返答
Thank you , we will improve our service
C
Climber592104
August 24, 2026 · via Tripadvisor
Milan Experience Must
A must do experience while in Milan.Roof top a must do.
事業者からの返答
Thank you so much for your kind review
S
Sabrina_B
August 7, 2026 · via Viator
Only worth it if you like to fly silly solo and don’t want to get the tickets purchased on your own.
I read the reviews beforehand and knew you walked around mostly by yourself. What you’re really paying for is the convenience of access to the front of the line and having someone else secure your ticket. You still have to pay for the ticket on top of the tour. My tour was free because of a credit and I prefer to do most of it alone but for what you get it is overpriced. You’re basically paying for convenience. The tour part was maybe 30 minutes and nothing I couldn’t google. Nice guide though
事業者からの返答
Thank you
A
Arnaud_V
August 4, 2026 · via Viator
Warning: tourist trap
That the tour is in English, you must plan on clothing to cover your shoulders, and above all, the entrance fee is not included. You have to add 26€ per person and I discovered it on the voucher after having paid. Given the price of the activity, it is incomprehensible to pay for the entrance on top of that. The guide is very nice, but a one-hour guided tour with an earpiece, half outside the cathedral, half inside, for more than 15 people, which is almost 1000€ per hour, looks like taking advantage of uninformed tourists; it is even deceptive when the activity title indicates a guide with rooftop access. We were not the only ones surprised to have to pay extra. The guide handed us tickets to access the roofs without asking our opinion on the ascent time. Appointment at 11:00 AM, tour starts at 11:30 AM and elevator at 3:00 PM; others had 1:30 PM. The only nice surprise, the broken elevator forced us to walk up because we had the Scala tour scheduled at 2:00 PM. It is completely doable and magnificent when you emerge onto the marble roof with its impressive chiseled structure. The best part of the tour, but the guide does not accompany us; he ends the tour behind the heart of the cathedral with a few tips. Very disappointing. It is better to book independently or hire a private guide. The notification from Viator makes me fear the worst for the Scala tour. We thought we would have privileged skip-the-line access, but not even the entrance for a price that was high nonetheless. We hesitated, and I advise French people to move along.
G
gerritjanv2013
August 2, 2026 · via Tripadvisor
Duomo explanation and roof view.
Fun facts that make the cathedral live. Humor and courtesy. The Netflix series visible in the stained glass windows. Nice combination with views from the roof.