This tour was a complete waste of money. We paid an exorbitant amount for a 40 minute tour inside the cathedral. We were told we had roof access but only with the stairs when the description implies we had elevator access. There are 500 steep narrow stairs. The description was misleading and also said it was a 1.5 hour tour. The tour operator was not the least bit helpful. I have booked so many tours through Viator this was the first one which was not worth it.
Also, the inside of the cathedral is just like so many others, nothing special. The special part of the Duomo is the impressive outside and the roof access, which would have been nice to see.
Again, DON’T BOOK THIS TOUR.
E
Elizabeth_S
September 29, 2026
Corina was excellent. ...
Corina was excellent. Was easy to find the group and the audio worked perfectly moved quickly through entrance
J
Joseph_S
September 28, 2026
Disappointed with tour
The meeting point is confusing. The tour only began 30 minutes later and was cut short. Only one side of the church was covered. At the time, we could have bought our own tickets and rented an audio guide at the door for much less.
A
Ankit_K
September 27, 2026
Tour was not guided they...
Tour was not guided they gave us ticket and left us do are on own and after waiting 45 mins they said they have no guide
C
Chris_H
September 26, 2026
Amazing duomo, but beware rooftop costs much more!!
The Milano duomo is spectacular, you definitely must see it! However, we booked this tour through viator thinking we had rooftop tour included, per the title. Instead there appears to be two options and we didn't choose correctly, so it was a shock to find out on arrival that we'd have to pay an additional €22 per person to go up to the rooftop. We decided against this.
The product title should read optional rooftop tour as that's what it is. Also the rooftop tour is not guided so that's also misleading. However the saving grace is the ticket to the duomo also includes the museum, where you can see a ton of removed rooftop statuettes and gargoyles anyway.
Important note: the face value of the ticket is only €10 so you are paying an awful lot more for skipping the line and guided tour. The guide was good but nothing special. I think if I went again I'd take my chances queueing and research Wikipedia beforehand.
事業者からの返答
Thank you for your feedback. We would like to clarify a few points, as we believe this review creates a misleading impression of what was actually booked.
The Viator product offers different ticket options, including an option with rooftop access and an option without it. The rooftop is therefore not something that is automatically included in every booking. In this case, the option selected at the time of booking did not include rooftop access, which is why an additional €22 was offered on arrival if you wished to upgrade.
Regarding the rooftop being guided, the product is specifically a guided tour of the cathedral with rooftop access included in the relevant option. The rooftop access itself is self-guided, and guests are free to explore the terraces at their own pace. We do not advertise a guided tour of the rooftop.
We also think it is important to distinguish the face value of the Duomo ticket from the service being purchased. Our price includes the guided experience, organization, reservation, assistance, and the convenience of avoiding the regular ticket queue. Comparing the price solely with the €10 face value of an individual ticket does not represent the full service provided.
We are always happy to receive constructive feedback, but we also believe it is important that the information in a review accurately reflects the option that was actually booked and the service that was offered.
We are glad to hear that you enjoyed the Duomo and found the guide good.
C
Coral_M
September 22, 2026
Tour guide was good. Elevator wasn't working and we didn't get that part of the tour refunded.
The tour guide was very good. We were supposed to get an elevator to the roof experience but the elevator wasn't working. I am not sure if Viator or the tour company is refunding the difference. Then when I finished climbing all the steps to the roof... (and my friend didn't) I saw on the north side there were elevator tours. This was confusing. I would recommend purchasing tickets at the site with the ticket office rather than Viator on this one. I think we overpaid for what we got.
B
BRETT_R
September 21, 2026
The inside of the church...
The inside of the church is amazing and there a couple surprises that no one tells you about. If you are at all religious you will enjoy this tour.
C
Claudia_D
September 21, 2026
Excellent value!!
Val was knowledgeable, personable and funny. She made the tour wonderful. I recommend this tour with her 100%!!
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DeannaJanine_G
September 20, 2026
Quick tour of cathedral....
Quick tour of cathedral. Relatively informative. Best part was skipping the long line. Guide was knowledgeable.
M
Mary_S
September 19, 2026
Excellent Duomo Adventure
The tour guide company was very accommodating. I had my hair done before, which ran late. They offered and we joyfully accepted to get us in the next tour.
Our guide was lovely, lively and knowledgeable! We quite enjoyed the tour.
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