INCREDIBLE! Chiara was spectacular. Loved this rooftop tour! About 2 hours not 1.
Chiara was a SENSATIONAL guide. She was engaging, knowledgeable and so funny. We absolutely loved touring the duomo inside and rooftop with her. We went with a 5 year old child and were thankful we brought a coloring book because it did extend about 2 hours though it was listed as 1 hour. As an adult, I was thrilled that it was 2 hours but it was a little long for our daughter based on her age. Going on the rooftop was so memorable as well.
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Brian_V
June 26, 2026 · via Viator
Never made it due to lack of information
Never received the name of the tour company at all. Usually it’s very easy with a flag. It was supposed to leave at 10am and we were there. Then she said 9:45 after I called different numbers for 30 minutes.she finally answered and sent me the tickets but they wouldn’t let us in because we were supposed to be with a group. Viator gave no refunds so don’t believe their refund policies.
事業者からの返答
Dear Brian,
Thank you for sharing your feedback, although we are deeply disappointed by your version of events, which does not reflect the reality of our operations and documentation.
We would like to clarify the facts regarding your booking:
Operator Visibility: You claimed that you never received the name of the tour company. This is factually incorrect. The name of our local operating agency is clearly and prominently displayed on your Viator booking confirmation and on the official voucher you received immediately after purchase.
Meeting Time & Punctuality: For strict logistical reasons and Duomo security checks, our product page and vouchers explicitly state the mandatory check-in time, which is always scheduled before the actual entry time. Missing the check-in time unfortunately results in a no-show, as the group must move forward according to the cathedral's strict schedules.
Duomo Entry Regulations: When you reached out after missing the group, our customer care tried to assist you by sending the tickets. However, as strictly regulated by the Veneranda Fabbrica del Duomo, group tickets cannot be used to enter through the fast-track group entrance once the group has already gone inside. To enter alone with those tickets, you simply had to line up in the regular individual queue (individual lane), where you would have been granted access normally. Evidently, you mistakenly joined the wrong queue (the group one) without the guide present.
We always strive to deliver a seamless experience and even tried to save your tickets after your delay, but we strictly depend on our guests following instructions and arriving at the time specified on their vouchers.
Best regards,
Davide
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Valerie_Z
March 13, 2026 · via Viator
Great tour with Eddie
Eddie was our tour guide and he was wino-his knowledge on the gothic areas outstanding and he made it so interesting
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Vanessa_G
June 27, 2025 · via Viator
Duomo
Met our needs - lovely guide. Really hot so possibly hard to truly engage with us. Nothing overwhelming
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sunilde2025
June 11, 2025 · via Tripadvisor
Fantastic tour with own pace to visit many historic places , enjoy the local food, know about people and culture
Its a lovely, memorable experience to get to know about history of Milan, Rome with recorded audios in various languages. Very easy to hop on and hop off and see the city with your own pace
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Jennifer_L
May 20, 2025 · via Viator
Lovely view from the rooftop!
Very interesting and informative guided tour. Such an amazing view from on top of the Duomo. We had a tour inside planned but it was canceled due to an event, but we were lucky enough to get a few minutes inside after coming down. Would definitely recommend.
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Christopher_D
November 20, 2024 · via Viator
Marble at its very greatest
This was an excellent tour. The guide showed up on time at the appointed place and the tour started on time. The architecture and stone masonry on the roof of the Duomo is stunning and unforgettable.
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rikkem670
August 9, 2024 · via Tripadvisor
Visit the Rooftop of Duomo
Great view. Super good guide - very friendly and knowledgeable. It was a super experience which I would definitely recommend to others. You can also take a look at the impressive church on your way out
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Callie_C
July 27, 2024 · via Viator
Duomo Tour
It was the perfect amount of time - about a hour. Simon was a great guide - very thorough & fun!! We toured the rooftop terrace & then the cathedral. Amazing history & architecture - highly recommend!!
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Carlyn_S
July 18, 2024 · via Viator
Mellow quick tour and jumped the line!
I had a lot of question before the tour met about what my tour included and the Viator people were fast and helpful online. The tour was just right, we didn't want too much - we really just wanted to jump the line (100 degrees outside!) and get a bit of an overview of the skyline and the history, and this was just that.
