BEWARE. Price too high for a self led tour with an audio app. Poorly timed itinerary. The description states that you have an hour for the coliseum. Our tickets were for 1030 so we could only enter at 1015. Tour guide told us to be there at 10. Takes 15 minutes to go through gates and security. We were then supposed to meet the golf cart at 1115. 5-10 minute walk to golf cart so we had less than 45 minutes. No time to look around or use the app. We were then rushed to get to the golf cart with several phone calls and texts. We tried our best to get to the location through the people. We were then told we were late and shuttled to the catacombs where we waited for 15 minutes for the tour to start. Not sure why it was such a rush. The catacombs were amazing. Returned to the golf cart where the driver only responded to my husband’s responses, not mine. We were dropped off at the coliseum to fend for ourselves through the forum and palantine hill. This tour is overpriced for the lack of support you get. It would have been better and cheaper to book everything myself! Complaints to the tour company were treated as insignificant.
Dear Mrs. Heather Stahl, I am the agency owner, and I sincerely apologize for the experience you had. Unfortunately, all the issues you encountered stem from an initial mistake: the Colosseum tickets were accidentally purchased for the wrong time slot. Instead of 9:30, they were booked for 10:30, which delayed the entire schedule and caused the inconvenience you described. We completely understand how frustrating this must have been, especially given the tight timing and the feeling of being rushed throughout the experience. As a gesture of apology, we have already proceeded with a partial refund of €150 (approximately 239 CAD). Please note that the price paid includes platform commissions; therefore, we are unfortunately unable to offer a higher refund. We care deeply about making our customers happy, and it is fundamental for us that all services are delivered as planned. If you had contacted us during the experience to report the issues, we would have done our best to resolve them immediately. We truly hope this can help make up for the inconvenience and that you might reconsider your negative review. We genuinely value your feedback and regret that your experience did not reflect the quality we aim to provide. Best Regards, Stefano Tour In The City
