カンクン、イスラ・ムヘレス、リビエラ・マヤ：ジンベエザメと一緒に泳ごう！

Amazing experience with Arturo as our guide. Would highly recommend. Got to swim twice with the sharks and they were hard to find.

Overall, quite good. There was great communication on pickup, but it was chaotic once we got to the port. Good communication on the boat, great experience for me, bad for the whale sharks.

This is the best thing to do in Cancun. The crew on the Nano Shark were amazing! Berry was friendly, attentive, and explained everything perfectly. Juan was an excellent captain and awesome chef! Would highly recommended you use this company for your booking!

Captain Juan and Bernie were absolute pros. So funny, knowledgeable, and worked so hard to get us the absolute best views of Whale Sharks & bonus Mantas! It’s Mother Nature and not promised - and even if we didn’t see them, just going out with them was worth it! Plus a snorkel stop, beach anchor with fresh ceviche and guacamole- I was in heaven. Don’t hesitate - this is exactly what you are looking for!

10/10 amazing experience! The whale shark tour at Isla Mujeres was the best part of my trip. The captain Juan and diver Bernie were hilarious, friendly, knowledgeable, and made sure everyone felt safe. They had made fresh guac & ceviche which was delicious(also some sandwiches in the middle of the snorkel) and provided fresh fruits and beverages. If you aren’t sure what to do while in Mexico THIS IS A MUST I cannot recommend this tour enought!!! 🩷1000% sensational:)

Bernie and Juan on the Nano shark were incredible. Bernie made sure we had the experience of a lifetime swimming with whale sharks and rays. Once in a lifetime experience

Very fun! Bernie was amazing! I’m scared to swim and he made sure I felt safe the entire time!

Our guide Bernie and our Captain/Chef Juan were both great. Apparently the day we went there were ‘only’ 3-4 whale sharks vs the normal 50-100….so it was pretty nuts with all the boats gathering around. But our guides still did a great job of putting us right on them! They even went out of their way to find a couple more whale sharks away from the crowds for our 2nd drop in. Snorkel/snacks after was great too.

Captain Juan and Berny are great, the best

**Update:** The management team reached out to me directly after seeing my Google review and were quick to communicate with me about my concerns. They acknowledged several of the issues we experienced, including the communication from the crew, the missing sandwiches, and the stressful atmosphere, and offered a partial refund as a resolution. I appreciate that they took the time to listen to our feedback, take responsibility for the issues we experienced, and make an effort to address our concerns. I am happy with how management handled my concerns and appreciate that they took these matters seriously. I hope future guests have a better experience than we did. Review: It breaks my heart to write this because I love whale sharks so much and read the reviews before I booked this excursion. Please read this entire review so you know what to look out for and what could be improved to make this a better experience. The captains of the boat really set the tone for an excursion, and unfortunately, I don't think ours were the best. One of the guys was okay in temperament, but the actual captain steering the boat, a man with a gray beard, nearly ruined the experience completely for us. He was yelling constantly - at us, at people on other boats, and just in general. It gave me and the girls I was with so much anxiety. Some of my friends are scared of the ocean, and some were even scared of whales, so they were already being incredibly brave by signing up for this excursion. A little encouragement, reassurance, and positivity would have made a world of difference. When we first arrived, we were all a bit nervous and hesitant to jump into the water right away. When he asked who was ready to go, it took us about 20 seconds to figure it out. In that short amount of time, he was already saying, "If you don't want to go in, we'll just turn the boat back." This felt completely unnecessary and immediately changed the mood for us. Of course we wanted to go in - we just needed a moment to figure out the order and get ourselves ready. It would have been nice if they had helped us make sure our snorkeling masks, life jackets, and flippers were properly secured. Instead, it felt like go, go, go, and we felt rushed and panicked. That panic followed me into the water, where I was struggling to catch my breath. I think it would be much better not to rush people into the water, especially when they are already nervous. My snorkeling gear came out of my mouth, and my friend's gear completely came off. That was really scary. We also had to hold hands the entire time, which made it difficult to actually experience the whale shark and take everything in. There was a constant feeling of panic about finding our partner and keeping track of the captain. I have been on other excursions like this before and never experienced this type of anxiety, so it was especially upsetting because this excursion was quite expensive. When it was time to get back on the boat, we were being yelled at to "MOVE!" and "GET OUT OF THE WAY!" because the stairs needed to come down. However, the stairs should have been brought down as we were making our way back to the boat, rather than once we were already there. The captain also yelled at me to take off my flippers, but I was confused about whether he was going to take them off or whether I was supposed to. It was difficult to understand what he wanted because he was yelling nonstop rather than giving clear instructions. It would have been much easier if he had simply said, "Take them off one at a time in the water and pass them to me one by one." The Isla Mujeres stop was nice and a much-needed break. They gave us guacamole, ceviche, and water. I was told that we would also receive vegetarian sandwiches, which we did not get, so that was a little disappointing. We also went snorkeling, and this part was nice. I was still feeling anxious from the earlier experience, but one of the captains was much calmer and kinder at this point. The fish were colorful and beautiful. They take videos of you with the whale sharks, but there is a chance that your video might not include you. The footage costs $100, is sent to you via AirDrop, and can take quite a bit of time to receive. We also saw other boats taking pictures that guests were able to purchase at the store, but our boat did not have any pictures taken. Lastly, what hurt the most was hearing that the day before, there had been hundreds of whale sharks in the area we visited, but on our day, there was only one. I don't understand why they didn't try to find a better spot or location with more whale sharks. The captain told us that because there was only one whale shark that day, they would scout for a new location the following day. This was so disheartening to hear. I would have expected more effort to be made to find another location with more whale sharks using whatever tools and resources were available. Instead, it felt as though they were eager for the excursion to end. Overall, the captains were not fun, funny, warm, encouraging, or entertaining. There were no good vibes or laughs from the captains, which really affected the experience. Our boat had 10 people on it, and our side of the boat was also soaked, and we could barely see because of all the splashing we experienced for nearly 30 minutes straight. The other side of the boat was completely dry, so keep that in mind when choosing where to sit. It is recommended that you wear your swimsuit as soon as you get on the boat. The crew did not instruct us to do this, so our clothes got wet, and it was difficult to change into our swimsuits once we arrived at the location. I really wanted to love this experience because I absolutely love whale sharks, which is why it is so disappointing for me to leave a 2.5-star review. I think the actual experience could be significantly better with calmer, more encouraging guides/captains, clearer instructions, and a little more attention to the comfort and safety of the guests. **TL;DR:** 1. Be in your swimsuit as soon as you get on the boat. 2. Make sure your snorkeling mask, life jacket, and flippers are secured tightly before getting in the water. 3. Take off your flippers one at a time in the water before trying to climb back onto the boat. 4. You may not receive the vegetarian sandwiches; we were only given guacamole, ceviche, and water. 5. You need to be a strong swimmer to have a good chance of appearing in the video footage. If you don't swim well, you may not be in the shot. 6. The video footage costs $100 and is sent via AirDrop.