Thank you Geraldo for our amazing horse riding experience walking the horses through the surf and off piste through the jungle were highlights I will always remember not withstanding the boa constrictor he spotted for us on the beach and the welcome pineapple. You made it so enjoyable and relaxing.
6
62delaneyr
September 7, 2026 · via Tripadvisor
Teto was WONDERFUL
Teto was a WONDERFUL guide! He was a very experienced rider so we felt very safe and confident the entire ride. He was able to point out sloths, coatis, crabs, and cut up fresh pineapple for us at our break on the beach. We will absolutely be taking this tour again when we come back to Jaco (-:
事業者からの返答
It sounds like Teto gave you the full Costa Rica experience! From spotting sloths, coatis, and crabs along the way to enjoying fresh pineapple on the beach, we're so happy you felt safe and confident while still having a fun adventure. We'll make sure Teto sees your wonderful words. Knowing you're already planning to ride with us again is the best compliment, see you next time in Jacó!
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Mari_B
September 7, 2026 · via Viator
Friendly, helpful guide with beautiful scenery & experience
Tito was a great guide, informative and friendly. He safely led us through the groves and beautiful beaches in Jaco, prepared fresh pineapple as a delicious treat, and was helpful and knowledgeable throughout the ride. Highly recommend!
事業者からの返答
Thank you for the wonderful recommendation! We're glad Teto's friendly personality and knowledge added so much to your ride. From the peaceful trails to the beautiful Jacó coastline and a fresh pineapple break, it sounds like you got to enjoy some of our favorite parts of the experience. We truly appreciate you choosing to ride with us!
A
Ada_P
September 6, 2026 · via Viator
Beautiful Tour, but Uncomfortable Treatment
I booked this horseback riding tour as a birthday gift for my boyfriend. The tour itself was beautiful, the horses were well cared for, and he really enjoyed the beach and the ride.
Unfortunately, the treatment he received made the experience uncomfortable. When he arrived, they checked several times whether he actually had a reservation with them, and he also had to wait more than an hour, while they prepared everything because they didn’t know about the booking.
They kept asking questions about where the reservation came from and whether he knew people from competing tour companies. Later, on the beach, the guide even told him directly that they had thought he might have been sent by a competitor.
That was the most unpleasant part of the experience. He felt uncomfortable and judged when he was simply there to enjoy the birthday gift I had booked for him. The tour itself was nice, but the way he was treated definitely affected the overall experience.
事業者からの返答
Thank you for bringing this to our attention. First and foremost, we sincerely apologize for the way your boyfriend was made to feel. While we're happy to hear that he enjoyed the horses, the beach, and the ride itself, the interaction you described does not reflect the level of hospitality we expect from our team.
We also want to apologize for the delay that morning. The reservation was received through the booking platform at approximately 2:20 a.m. for our 7:00 a.m. tour. At the time, our system and team were not properly prepared to receive a same-morning reservation submitted overnight, which was an oversight on our part. We have since addressed this internally to ensure early-morning bookings are properly monitored. According to our records, the delay was approximately 30 minutes; however, we completely understand that any unexpected wait at the beginning of a birthday experience is frustrating.
Most importantly, the questions and assumptions regarding competing companies were inappropriate and unnecessary. A guest should never be made to feel questioned or judged for simply booking a tour with us. We have addressed this matter seriously with the guide involved and reinforced our customer-service expectations with our team.
We genuinely value every person who chooses Horseback Riding Jacó, and we're very sorry that what should have been a special birthday experience was affected by this situation. Thank you for giving us the opportunity to learn from it and improve.
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E4212AHkennetha
September 5, 2026 · via Tripadvisor
Horseback Jaco
Great ride, Gerardo is excellent guide!
事業者からの返答
So happy you had a great ride! Gerardo will be thrilled to hear your compliment. Thank you for choosing Horseback Riding Jacó and for the 5 stars!
Z
Zhane_B
September 2, 2026 · via Viator
Try new things
Go and ride turbo and cappuccino. My experience was absolutely amazing and the guide was the sweetest guy. He took pictures of my partner and I riding.. He has a vast knowledge about plants, animals in the area, the sea, and the horses.
事業者からの返答
Turbo and Cappuccino are definitely a great pair to explore Jacó with! We're so happy you had such an amazing experience and enjoyed learning about the wildlife, plants, ocean, and horses along the way. And of course, having photos of you and your partner makes the memories even better. Thank you for such a lovely review!
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Explorer64517952290
August 27, 2026 · via Tripadvisor
Great, book now! 10/10
Gerardo was an amazing tour guide showed us so many things
事業者からの返答
Thank you so much! We’re so glad you had a great time with Gerardo and enjoyed everything he showed you along the way!
M
mlg178
August 19, 2026 · via Tripadvisor
Look out Lone Ranger
It was a great experience. The tour guys were amazing and went out of their way to make sure we had a great time and a great experience. They also make sure we got to take plenty of photos and took photos of the entire party.
事業者からの返答
Thank you for riding with us! We’re thrilled you had such a fun experience and that our team helped capture so many great memories. Hope to see you back in Jacó soon!
S
sellama2024
August 17, 2026 · via Tripadvisor
Horseback riding in the jungle and on the beach was top-notch.
Teto is very welcoming and kind.
The ride is safe with gentle, normal-sized horses, even for small children.
Jungle with possible encounters with sloths, monkeys, parrots... then a break on a deserted beach with fruit tasting and the return.
No helmet (because it's not dangerous) but you can ask for one.
Great experience!
事業者からの返答
What a wonderful review! We’re so happy Teto made you feel welcome and comfortable throughout the ride. Exploring the jungle and enjoying fresh fruit by the beach is exactly the experience we love sharing with our guests!
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N7537QLmichellep
July 17, 2026 · via Tripadvisor
Horse riding on the beach
Had a wonderful trip with Teto. He gave good instructions on what to do with me being a first timer. We even had a little run on the beach! Teton was knowledgeable about the wildlife and even stopped to point out a sloth!
事業者からの返答
Thank you for sharing your experience with us! We're delighted that Teto made your first horseback ride feel comfortable and enjoyable. His knowledge of the local wildlife and attention to each guest are qualities we truly value. We're glad you even had the opportunity to pick up the pace on the beach and spot a sloth along the way. It was a pleasure having you ride with us, and we hope to welcome you back someday!
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