Claudia was wonderful! We wanted her to drive us to and from Lucca and give us some commentary on the area and the town. She did just that in such a pleasant way. Mostly though, we wanted to explore the town on our own. It’s such a charming place and not so overrun with crowds. Claudia was on time to pick us up in the morning and to meet us when we were ready to go back to the ship. She had the car seat we requested. We were just very happy with her service and our experience!
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I5034NBlaurah
May 27, 2025 · via Tripadvisor
Beautiful day in Lucca
We only had one day in Livorno and wanted to see the city of Lucca. Nicoletta was waiting for us at the cruise pier and drove us to Lucca. During the drive she told us many interesting facts about the areas we drove through.. Once in Lucca, Nicoletta told us about the highlights and what she recommended we see while there. We were on our own to explore this wonderful city.. At the end of our tour Nicoletta was waiting for us to transport us back to the ship....We had a wonderful time and highly recommend this tour and you definitely want Nicoletta to be your guide.... she was knowledgeable, reliable and extremely professional. We will surely request her as our guide on future trips to Italy.
1人が参考になったと回答
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Ginger_M
October 19, 2024 · via Viator
Lucca is a lovely medieval city.
Lucca is a lovely, historic city. Unfortunately it was raining and that impacted our ability to see all of Lucca. Our guide was pleasant and on time. She did not, however offer us much in the way of information or historical knowledge.
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Jose_O
August 3, 2024 · via Viator
Purchasing a driver - not a tour.
The driver Guliiani was nice and did go out of his way to get us some extra pictures with the sun flower fields which was very nice. However, you purchase a private excursion and all you get is a driver who drops you off in the middle of town. Your promised a tour of the city, but no tour guide was given.
There are probably better ways to travel and see Lucca - a beautiful town. I recommend trying someone else.
事業者からの返答
I must respectfully point out that no guided tour was ever promised in the description of this service; in fact, if you read the information provided, we go out of our way to emphasize what your driver can and can't do. (Specifically, they can't accompany you once you exit the vehicle. This is the law in Italy.)
The service is called a shore excursion, not a tour, and we clearly state that the service is carried out with a private driver, as follows (caps added for emphasis):
In the "What's Included" section, the first point is "ENGLISH-SPEAKING DRIVER who will give commentaries while traveling (cannot accompany you on foot)." The fact that the driver can't accompany you on foot should indicate that they will not be acting as a guide.
I'd also like to reemphasize that in NO PLACE do we mention having a licensed guide or a guided tour.
If you expected this service to be the same as others for which you had a licensed tour guide, I have to say it's because you assumed something you shouldn't have, which could have been avoided by reading through the section that details what is and is not included.
I do thank you for your feedback, despite the 2-star rating, in hopes that this reply will be useful to potential future clients. Additionally, I have added some text to the main description of the service:
"This excursion is carried out with an English-speaking driver who will share information as you're traveling. In each location, you will be given time to explore on your own. No tour guide is provided."
Respectfully,
Sharon
Public Relations Manager
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Daniel_C
June 22, 2024 · via Viator
Fun day in Florence
Our driver Juliano. He took us to the sites, then to an amazing Italian restaurant. He also took us for Gelato. He was very engaging and flexible with us
事業者からの返答
Thanks kindly for taking the time to write a review! I’m delighted you were satisfied with your service.
I hope to see you again soon in Italy.
Livornoの類似ツアーを比較
最安値: From Livorno to Pisa on your own with optional Leaning Tower Ticket — $20
最高評価: Full day Shore Excursion to Florence from Livorno with tasting — 4.8 (356 件のレビュー)
最短: Bolgheri: Classic Wine Tasting with Winery Tour — 1h 15分
