リボルノ港発ピサ半日プライベート寄港地観光

Thank you for taking the time to write a review! I’m so happy you were satisfied with your tour. I hope you think of me when you return to Italy!! Niki

Grazie mille for your kind review! I’m very happy to know you were pleased with your tour. I hope to see you again soon in Italy. Niki

Lilimarie, Your service felt "more like a private driver than a private tour" because that's exactly what it is: a shore excursion with a private driver. This is explained in a number of places, so it seems to me you didn't read the provided information thoroughly enough. I'll list what you apparently missed here, with appearances of the words "driver" or "English-speaking driver" in caps for emphasis. In the "Overview" section it states, "Pisa is a handsome city with many points of architectural interest, and you'll discover those together with your ENGLISH-SPEAKING DRIVER." In the "What's Included" section, the first point is "ENGLISH-SPEAKING DRIVER who will give commentaries while traveling (cannot accompany you on foot)." The fact that the driver can't accompany you on foot should indicate that they will not be acting as a guide. In the "What to Expect" section, it says, "After about a forty-minute drive to Pisa, your DRIVER will drop you off right at the Campo dei Miracoli..." It's implicit in the fact that you will be dropped off at the Campo dei Miracoli that the driver is not a guide. I'd also like to point out that in no place do we mention having a licensed guide or a guided tour. If you expected this service to be the same as others for which you had a licensed tour guide, I have to say it's because you assumed something you shouldn't have, which could have been avoided by reading through the details. Respectfully, Sharon Public Relations Manager

Alysia, Happy to hear you enjoyed Nikki. Regarding the "couple" of stops that did not happen, would you be so kind as to specify those? Nikki advised me that only one stop was missed, Piazza dei Cavalieri, because the road was closed. Road closures are beyond the driver's control. I really don't see how Nikki can be blamed for this. All other stops on the itinerary were completed, despite the fact that a street market made it necessary for Nikki to figure out a detour to get you to the church of San Michele degli Scalzi. In the end, you got a bonus panoramic tour of the city and were able to view the church; you even visited the market and purchased some biscotti. Interesting that you failed to mention these extras in your review. Considering also that Nikki accommodated your request to change the tour from the morning to the afternoon, I really don't understand your 3-star rating, which seems more deserved by the city of Pisa than Nicoletta. Nikki knocked herself out to work around obstacles as much as they could be worked around. It's very disheartening to learn that all her efforts went so underappreciated. I'll be in touch to get more details from you. Regards, Sharon Public Relations Manager

Thanks kindly for taking the time to write a review! I’m delighted you were satisfied with your service. I hope you think of me when you return to this part of the Mediterranean. Grazie Niki