We went to Little Barrier for the Hammerhead dive trip. We got to see hammerheads on the surface, and while we lucked out seeing them underwater, because dolphins were hunting them when we arrived, it meant we were lucky enough to see dolphins while diving, a pretty incredible experience! We’ve been on many dive charters, Neil (owner/skipper) and Don (dive master) were brilliant, well-managed, very knowledgeable and super nice.
Highly recommend.
事業者からの返答
Thank you for an excellent review! the sharks are back again very soon, perhaps you would like to come again
P
Passport25900216249
July 6, 2024 · via Tripadvisor
Don*t pay in advance!! If trip gets cancelled+you cannot reschedule,you get no refund, but have to buy stuff from shop
Don*t pay in advance!! - ! - I booked and payed a trip with them this January, which was cancelled due to bad weather conditions (not their fault - and happened with 2 other divecompanies in the same week on other spots - as they all had the same windy weather the whole week). Unfortuantely I could not swap to another timeslot as I left the country 1 week later. So far they have refused to refund my money (the other 2 dive shops did it instantly) or even answer to my emails about it for 5 months. So I strongly advice not to use them and have to take legal actions now.
After I had posted this experience on Google the owner contacted me explaing he does not need to refund me, as his T&C say so. (Explaining to me about his hilariously customer unfriendly T&C that you can find very well hidden on his website (who would agree that they would not get a refund for a cancelled trip due to weather - but that you then have to buy stuff in Neils shop instead?).
He demanded that I take down my posting - and only than he would consider a refund
but will have to charge me 152 dollars admin fees to do that - and that I should just buy someting in his shop instead.
事業者からの返答
Hi Robert,
When you booked on the 5th of January we've sent you our rental agreement with terms and conditions, which states that we can't give a refund in case of a cancellation. Instead we offer to reschedule the trip, or you can use the money you spent in shop credit. On the 14th of January you've sent the signed forms back, which means that you've read through them and know about our terms and conditions. You can find our T&Cs on the trip page, then again the booking page and on our rental forms after you've made the booking. They are very easy to find, and when booking and signing the rental forms, you confirm that you've read them. This means that your comment about the T&Cs being hidden is incorrect.
Despite this we still confirm a refund, but you have continued to attack us over social media. Even when you failed to provide us with the correct banking details you continue to blame us. It is perfectly reasonable to request you to remove these comments. Our refund still stands and always has. As we told you, for any refund we have to pay bank fees and charge a small admin fee, which is completely reasonable.
S
sherbalex
May 3, 2024 · via Tripadvisor
Go to literally any other dive shop
Wish I read the Google reviews first. The boat is terrible and uncomfortable, the instructors don’t seem to know what they’re doing, Neil is not a nice person and makes the whole experience worse.
事業者からの返答
Hello! We are wondering where this review came from, since we don't have any records of you diving with us, and we didn't run any Hammerhead trips in December 2023 (the trip you reviewed). This year we have only done trips in February and March.
N
Navigator32069128158
February 1, 2024 · via Tripadvisor
Paid 600 NZD, got a trip to the small claims court in return
Never had such a bad experience. We paid 600 NZD and got nothing in return. First it was always postponed until my father went back to Germany plus the day before the second postponed dive they stated that we can’t dive with them as we are not certified (which I clearly stated at the booking, which was happily accepted attached with the invoice to sent them 600 NZD). Now they won’t sent me my money back and we have to go to the small claims court. Just intended to have a memorable experience which turned into a nightmare…
E
Ellebelle29
March 5, 2023 · via Tripadvisor
Do not use this comapny - very immoral
Do not use this company. Once you give them your money you wont get it back - regardless of wether you get to dive or not. Very immoral practices. Read all reviews before you book with them please.
Booked a trip with friends - got cancelled due to Auckland's crazy weather (fair enough), but then they refused to refund the dive money? Cancellation was sent out a week prior to the dive - so lots of time. They even went so far as to send us a reminder to pay since 'the dive was selling out fast' two weeks beforehand, when in the cancellation email they stated that they had been going to the dive location for weeks without any sightings of the sharks. There is no reason a dive centre should be refusing refunds for dives that werent completed. Ive been diving for 10 years - first time I've ever come across this level of money grabbing.
1人が参考になったと回答
事業者からの返答
The Hammerhead trip has been halted this year due to the cyclone. There is unfortunately nothing we can do about the extreme weather in NZ. Our terms state we can change destinations due to weather and, as anyone knows wildlife is never guaranteed. You have the option of rescheduling or changing destination or exchanging for product. I also believe you actually got to dive. We also don't respond to threats of bad social media reviews as a form of extortion for money.
B
boristhetraveller
February 23, 2022 · via Tripadvisor
A Fantastic Aventure
Without a doubt one of the easiest, friendliest and most adventurous experiences of my diving life. Jacqui - thank you for being so helpful and accommodating and flexible when bad weather meant days had to be shifted about. Neil - thanks for being such a knowledgeable and good guide and for all the fascinating stories. I also really respect the philosophy and sustainable approach NZ Diving has. Very highly recommended.
事業者からの返答
Thank you very much, I really appreciate the feedback!
Great to hear you enjoyed our charters and I hope to dive with you again
M
M8295HRantoniom
March 2, 2021 · via Tripadvisor
Little Barrier Island
Good dive tour of Little Barrier Island. Saw some juvenile hammerhead sharks while in the boat but as soon as we got in the water they swam away. Animal, plant life as well as the topography was amazing.
Wonderful conversation about sharks and conservation efforts from the skipper (Niel). He was very knowledgeable and was very familiar with the area. Very professional.
I would definitely use this company again for another dive!
事業者からの返答
Thank you for the great feedback and we look forward to diving with you again
J
JessicaS8306
February 22, 2021 · via Tripadvisor
Awesome day out!
Such an amazing day out!
It was absolutely beautiful and we were extremely lucky to see common dolphins, pilot whales, Bryde's whales and even penguins on the surface during our experience!!
Although we didn't see any hammerheads while scuba diving we saw loads from the surface and could not recommend this tour more!!
Such an amazing day out 10/10.
事業者からの返答
Hi Jessica. I am so pleased you enjoyed the trip! We all look forward to diving with you again.
W
wakaleblonde
February 20, 2021 · via Tripadvisor
Surpassed expectations!
We booked solely for the hammerhead shark experience, however both being experienced divers understood there is no guarantee catching a glimpse of the elusive creatures.
Great weather conditions and maybe a tad of luck allowed us to see various marine mammals (common dolphins, pilot whales, Bryde's whales), and avian species (shearwaters, gannets) on our trips to and from the dive sites, and the knowledgeable staff informed us of lifecycles, feeding and migratory patterns of these animals - when asked.
We also saw a hammerhead, underwater! There were many soaking-up the sun on the surface and we were given the opportunity to snorkel with them, however they kept their distance.. There were many recreational fishers near one of the dive sites, apparently this is unusual, but given the recent lockdown and great weather it wasn't surprising.
Neil and Jacqui were exceptionally helpful, friendly and kind. 5/5, highly recommend.
事業者からの返答
Thank you very much for a lovely review. Really pleased you had a great time and got to see so much. I look forward in diving with you both again
D
Daydream37457291028
February 9, 2021 · via Tripadvisor
Wonderful experience
We chartered a boat through NZ Diving a couple of weeks back. Initially we were heading to Great Barrier island, but re-routed to Hammerhead bay , Little Barrier island due to weather.
Our skipper and dive guide was amazing. He shared information about the geography and maritime life around the area.
The boat ride out of sandspit was not rushed, we took our time exploring and enjoyed seeing quite a few common dolphins and bottlenose dolphins.
At the bay, there were hammerhead sharks, they were human-shy and swam away when we entered the water, but kept coming back to enjoy the warm weather. Our dive was relaxed, we saw sting rays, puffer fish and various other species.
Would go back again, and highly recommend.
事業者からの返答
Thank you, it is great to take people out who appreciate what they see & enjoy the wildlife of NZ